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Management 300. Weeks 3-4 Notes.

by: Annalisa Notetaker

Management 300. Weeks 3-4 Notes. MGT 300

Marketplace > Ball State University > Business, management > MGT 300 > Management 300 Weeks 3 4 Notes
Annalisa Notetaker
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About this Document

These cover the lecture notes from weeks 3-4 of Professor Horvath.
Managing Behavior in Organizations
Charles Michael Horvath
Management 300
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This 8 page Bundle was uploaded by Annalisa Notetaker on Monday February 1, 2016. The Bundle belongs to MGT 300 at Ball State University taught by Charles Michael Horvath in Fall 2016. Since its upload, it has received 43 views. For similar materials see Managing Behavior in Organizations in Business, management at Ball State University.


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Date Created: 02/01/16
Management 300 Week 3-4 Personal Development-what am I able to see? What we are selecting from reality -Education helps us to select more. Interpretation: Beliefs: I will perceive what I believe to be true , and I will adjust what I see to confirm to my beliefs. Learning: I shape my perceptions to conform to what I’ve been taught before.. This helps us perceive things in new ways. Evaluation: a. we give value to what we perceive b. we decide if what we perceive is good, bad, right or wrong. Values: I will accept what I find valuable Reality Testing: we will build out perceptions; we have to test ourselves to see if we have built them accurately. Week 4 Organizational Conflict= discord that arises when goals, interests, or values of different individuals are incompatible. Conflict can be intellectual or Emotional. Different Levels of Conflict Intraperson Intragroup Interrole al Conflict Conflict Conflict Organizational Conflict Organizational Conflict InterpersonalIntragroup Intergroupinterorganizationn Conflict conglict conflict al conflict Resolution of a problem Reconciliation of a relationship A key to positive conflict resolution is deescalating emotional conflict  Anger + Frustration = group tension. Recall communication: tone speaks louder than words High Competition Collaboration Concern for Compromise self Avoidance Accommodation Low Concern for others Management 300 Week 4 Management: Planning, organizing, leading & controlling of human and other resources to achieve organizational goals effectively & efficiently.  More efficient/effective use of scarce resources that organizations make of those, the greater the relative well-being and prosperity of people in society. Efficient vs. Effective x x x x x x xxx x All managers work in organizations. Organization=collection of people who work together Power= force held by user Bases for Power  Coercion  Remuneration  Social Authority= the right to use power. The right to command. >>Authority is granted by the person being influenced<< Weber’s bases for authority  Tradition  Reason  Charisma Mintzberg’s Roles Decisional Entrepreneur= commit organizational resources to develop innovative goods/services, decide to expand internationally to obtain new customers fo the organizational products. Disturbance Handler= take corrective actions to deal with unexpected problems facing the organization form the external environment, such as a crisis like an oil spill, or from the internal environment, such as producing faulty goods or services. Resource allocator= allocate organizational resources among different tasks and departments of the organization; set budgets and salaries of middle and first-level managers. Negotiator= Work with suppliers, distributors, and labor unions to reach agreements about quality and price of input, technical, and human resources; work with other  organizational to establish agreements to pool resources to work on joint projects.  Interpersonal  Figurehead=Outline future organizational goals to employees at company meetings;  open a new corporate headquarters building; state the organization’s ethical guidelines  and the principles of behavior employees are to follow in their dealings with customers  and Leader= Provide an example for employees to follow; give direct commands and orders  to subordinates; make decisions concerning the use of human and technical resources;  mobilize employee support for specific organizational goals.  Liaison=Coordinate the work of managers in different departments; establish alliances  between different organizations to share resources to produce new goods an. services Informational Monitor=Evaluate the performance of managers in different tasks and take corrective  action to improve their performance; watch for changes occurring in the external and  internal environments that may affect the organization in the future. Disseminator=Inform employees about changes taking place in the external and  internal environments that will affect them and the organization; communicate to  employees the organization’s vision and purpose. Spokesperson=Launch a national advertising campaign to promote new goods and  services; give a speech to inform the local community about the organization’s future  intentions. Levels of Management  CEO  Top mangers  Middle managers  First Line Managers Managerial Skills  Conceptual skills o Ability to analyze/diagnose a situation  Building blocks of competitive advantage. Leadership=Change Management=efficient maintenance Managerial Tasks 1. Planning 2. Organizing 3. Leading 4. Controlling Planning= Identifying and selecting appropriate goals 3 Steps 1. Deciding which goals the organization will pursue 2. Deciding what strategies to adopt to attain those goals 3. Deciding how to allocate organizational resources Strategy =A cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals. Low cost strategy=When companies produce goods or services more cheaply than its competitors and sell them at a lower price. Differentiation=the development of a product or service that offers unique attributes that are valued by customers and that customers perceive to be better than or different from the products of the competition . Organizing -Grouping people into departments according to the job-specific tasks they perform Organizational Structure= formal system of task and reporting relationships that coordinates and motivates organizational members so they achieve goals by working together. Organizational Design= process in which managers create specific type of organizational structure and culture so the company operates efficiently and effectively. Achieve organizational Structure.. 1. Motivate = motivate employees to work and develop supportive job behaviors & attitudes 2. Coordinate =coordinate actions of employees, groups, functions, and divisions to make sure they work well together. Process of aligning an organization’s structure with its mission so it can reach goals efficiently and effectively. >>Question<< What is the correct way to achieve Organization in a company? =There is no correct way. It all depends on the different aspects of your company and what would work best for your companies relationships, values, goals, and attitudes. Leading  = Articulate clear organizational vision for team to accomplish  Energize and enable employees so they understand part that they play in achieving goals  Power  Personality  Influence  Persuasion  Communication skills Controlling = Evaluating how well an organization is achieving its goal. Taking action to maintain or improve performance. The outcome of the control process is the ability to measure performance accurately and regulate organizational efficiency and effectiveness. >>Question<< How often should a manager practice the Controlling task? =Ongoing


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