CST 105 Notes
CST 105 Notes CST 105
Popular in Intro to Communication Studies
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This 7 page Bundle was uploaded by Nastasia Fong on Sunday October 4, 2015. The Bundle belongs to CST 105 at University of North Carolina - Greensboro taught by in Fall 2015. Since its upload, it has received 87 views. For similar materials see Intro to Communication Studies in Communication Studies at University of North Carolina - Greensboro.
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Date Created: 10/04/15
CST 105 Week 1 CHAPTER 1 Glossophobia stage fright fear of public speaking THE SELF Self Awareness place in the world Ideal Self best version of yourself Self Concept who you are Self Esteem how you feel about who you are Looking Glass Self image seen from others Self Talk self conversation Self Fulfilling Prophecy telling yourself something then seeing the result Communication Apprehension Factors that inhibit the speaking process Immersion Embracing what causes fear by doing it make it a habit don39t avoid Avoidance only magnifies the issue Cognitive Restructuring Transfer negative selftalk to positive selftalk Replacement statements Be specific and realistic Systematic Desensitization Incremental approach to face fears Small steps leading up to an exact simulation Visualization Invokes specific positive images of your success More vivid more successful Observe and learn Three P s PREPARE PRACTICE PRESENT CHAPTER 3 Identity Not one single thing multidimensional thing fluid not fixed large range of identities one can inhibit FOUR FACTORS OF COMMUNICATIVE IDENTITY Relational Relationship with surroundings Contested complexity of the concept of identity cant categorize Contextual hideemphasize rolesaspects of identity based on circumstances Discursive language deeply affects identity Way we and others talk about ourselves shapes how we are perceived Culture Collective identity A system of shared understanding and practices that form and transmit meanings among a social group Intercultural Communication Communicating across differences based on collective identity Commonly rooted in place diaspora Memory common history Language can vary slightly by geographic region dialect HOFSTEDE S DIMENSIONS 0f CULTURE Individualism vs Collectivism Power Distance acceptance of power inequality Achievement vs Quality of Life Time Orientation how a culture views and values the future Uncertainty Avoidance how okay you are with the unknown Effective cross cultural connection Benefits avoid stereotypes reduce ethnocentrism Requires openness Empathy vs Sympathy Anxiety and Uncertainty Management Theory Listening Filters Selective Interpretation alter messages to fit beliefs Selective attention what we want to hear Listening Not merely hearing strictly physiological can be unintentional Process of receiving constructing meaning from and responding to spoken andor nonverbal messages ln demand often neglected Listening Process Receiving Understanding Evaluating Recalling Responding CHALLENGES W lnfo overload Speaking Listening gap Self centered listening making time to listen Understanding Mutually assumed understanding Some confuse understanding with agreement bias Evaluation Polarized Judgement Evaluating People not performance Recamn Information overload IMPROVEMENTS Reduce distractions Maintain eye contact Suspend judgement Paraphrase Ask questions Receive vs Perceive self serving Evaluate along dimensions use I statements Mnemonics Connect unknown without known Show as well as say Use grouping and patterns Ema False feedback Offer explicit reactions Conflicting responses Choose questions that build dialogue Active Listening Requires empathy Attending behavior eye contact engaged nonverbals Verifying content Listening for feelings communicated Real World Context Listening to give advice Listening in relationships NB Listening is a shared responsibility VERBAL COMMUNICATION Doublespeak prevents understanding designed to confuse and mislead Connotation emotional meaning Denotation literal meaning NB Words are symbols WORDS Interpretation of meaning arise form experience Language is a system of symbols Communal understanding is key here no such thing as meaning that one person decides on Sapir Whorf Hypothesis Language affects reality Shapes our perception Words don39t just label things Connotation vs denotation Jargon can unite and separate slang Oral vs Written style write differently than we speak Verbal Virtues P Precise I Inclusive E Expressive S sensitive Precise 39 Move from abstract to concrete ladder of abstraction 39 Euphemism turn of phrase 39 Two value vs multi value orientation Inclusive 39 Pronouns I vs We 39 Unbiased language sexist heterosexist raciallyculturally biased Expressive Active voice using verbs describe rather than label language intensity avoiding cliches lacks imagination Sensitive 39 How language connects with directness power and change 39 Hedging disclaimers tag questions all limit power TOOLS for PIES metaphor o personification antithesis brings opposing ideas together altered word order alliteration onomatopeia NON VERBAL COMMUNICATION Haptics touching Spiral of Silence Theory remain silent if opinion is in minority NonVerbal Behaviors 39 Kinesics 39 Emblem 39 Ionic gestures amp illustrators 39 Affect displays facial expressions 39 Eye contact 39 Proxemics physical distance between each other NB Illustrators are less specific and are paired with statements iconic gesture stands alone Public distance 12 feet 12 25 Social Distance 4 12 feet Personal Distance 154 feet Intimate Distance 018 inches NB Expectancy violations theory Closer to someone than you should expect them to be Boundary markers where territories begin and end Central markers lay claim to space eg reserved sign Ear markers identify a space or item as your own eg writing your name on an item or in an area dogs marking their territory Non verbal communication varies individually and across cultures Adaptors hand movements such as fidgeting self alter object Regulators be there not be there Indication of behavior eg zipping bag towards the end of class suggests to teacher that students are ready to leave Artifacts manmade that says something about you Paralanguage how something is said pitch highlow vocal fillers speech rate speech patterns articulation pronunciation volume loudsoft silence Articulation how you say sounds within a word Enunciation how we say words in context clarity of words Pronunciation how it is said according to a standard Interpreting Depends on cultural context sometimes gender The more nonverbals the better Consider intent recognize that cues can evolve focus on clusters of cues over time NB Congruency what is said and how it is said are in accordance with what is meant
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