HCA 210 Week 8-Assignment - Measuring Quality
HCA 210 Week 8-Assignment - Measuring Quality fin571
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Date Created: 11/10/15
Measuring Quality of Healthcare Axia College of University of Phoenix When individuals choose a healthcare facility to receive care they first look at the quality of healthcare they will receive Excellent healthcare is the major attribute patients look for when making this important decision Dr Aredis Donabedian created a model to measure the quality of healthcare This model consisted of three criteria structure process and outcomes Structure focused on the quality of the facility as a whole The facility equipment and human resources were evaluated for adequacy Patient s safety should be number one when it comes to medical care Process focused on the delivery of care Every patient should be treated with care and compassion A patient s comfort should be considered whether it was emotional or physical Axia College 2009 Chapter 11 p 192 Outcomes can be focused on patient status patient satisfaction and population status There was always a variation to this process because every patient presented differently With new epidemiology and computer technology healthcare facilities could then produce what the best outcome for a patient would be By analyzing data from billing records patient interaction and medical records doctors could now predict more closely the best outcome a patient would have Variation will never go away however patients will now have different choices of care and the best outcome that is associated with their choice Blumenthal 1996 Chapter 11 p 192 The Health Care Cost Containment Act was created in 1986 to collect information on the quality of services and provider s performances on all healthcare facilities Patients could now read about the services offered at certain facilities and choose which facility best fits their needs and ask any questions or concerns they have ahead of time This is an extremely good tool for the public to have access to which can help them make important medical decisions Axia College 2009 Chapter 11 p 192 Physicians play a role in the quality of care patients receive Hospital physicians monitor patient s needs and know the quality of care they need They can make demands to the administration board for improvements needed to treat patients effectively Self practicing physicians have even tried to improve patient care Before the 1980s physicians did not actually take patient s feelings into consideration In today s doctor s offices patients will find amenities to make their wait more comfortable Doctors now have televisions magazines and playrooms in waiting areas Employees are even required to take courses to improve their servicing skills to patients A comfortable doctor s office is always better then one that is uncomfortable Axia College 2009 Chapter 11 p 193 Most medical facilities of today provide excellent service to patients However there are still those out there that still have room for improvement With all the new technology patients have access to they have what they need to make sure they get the best quality of healthcare possible References Blumenthal D 1996 Quality of care What is it New England Journal of Medicine 335 12 891 894 Retrieved February 20 2009 from Axia College Week eight reading Axia College of University of Phoenix 2009 New Approaches to Health Care Delivery Retrieved February 20 2009 from Axia College Week eight reading aXcess HCA210 Introduction to Health Care Course Web site
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