Class Notes COMM 3325
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This 24 page Bundle was uploaded by Becca Rickard on Friday January 30, 2015. The Bundle belongs to COMM 3325 at Ohio State University taught by Dr. Axel Westerwick in Winter2015. Since its upload, it has received 49 views. For similar materials see Introduction to Organizational Communication in Communication Studies at Ohio State University.
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Date Created: 01/30/15
11415 Communication and the Changing World of Work Ch 1 Key Q of the class What kind of communication is needed for survival amp success in today39s world of work One part of the answer lies in the history of human civilization and socialization History of collaboration communication and organizing Past methods of research amp communication Any collabo with people or groups has required communication amp organizing Need to understand how communicationcollaboration have evolved in society to understand today39s rules of communication behavior amp practices One part of the answers lies in us Our identity and sense of self are functions of our communication and interaction with others As members of our society we identify with the social norms and rules to a certain point Ex personal hygiene etc But our diverse personalities experiences and attitudes in uence our communication and cooperation behavior as well Need to consider this to understand why communicaiton with other people can be so challenging Examples why communication amp cooperation are not easy tasks Different identities diverse world views different personalities idea that everything is negotiable amp open to interpretation Organizational Communication interaction required to direct individuals or a group toward a set of common goals Study Question Do you think that an organizationcompany can de ne an e ective way of internal communication between employees and managers If yes would it also t for other organizations And could it stay the same over time Perhaps for individual organizations however this will inevitably change over time it also would not necessarily t for other organizations because the set up is different amp the employersemployees are different with different needs The de nition of effective communication constantly changes Varies by company or industry internal structure people involved the culture Must be exible and dynamic Has to be situated must t and perishable must go to be effective Note Similar to lifelong learning What is important to know to communicate efectivey at work Coworkers amp managers organizational structure processes rules regulations external environment of your organization To establish effective communicationcompetitive business processes is not an easy task Many factors in uence how people think about work and businesses Study Question Can you imagine how the following world events have changed the way how people think and feel about organizations and their attitudes about work Financial misconduct of companies such as Enron amp WorldCom booking money that was not earneaD Dramatic decline of stock market overrated shares Terrorist attacks of September 11 2001 Latest nancial crises World events change the way that people think amp feel Dimensions of loyalty time and space have changed dramatically Loyalty Yesterday a respectable CEO with responsibility for thousands of employers today a prisoner Time Yesterday a stock of great worth for retirement today recycling paper Space Yesterday on TV civil war on the other side of the world today the fall 0 the WTC in New York Today people have a greater sense of skepticism toward organizations and how safe their workplaces are Today39s Corporations Key Goal Making pro t if you make no pro t you can39t pay salaries can39t invest in new products can39t advertise products can39t attract investors Competition creates pressure Higher productivity lower costs Changes in society create pressure People care about natural environment people in other countries poor democratic principals and freedom even at work 12615 Slide 25 Views change based on different approaches as people are less satis ed Slide 26 Messages are often not decoded exactly as it was encoded by the sender Slide 27 Provision of information gt able to perform gt job security vs competition Slide 29 Nonverbal communication was rarely considered gt 6039s said people don39t just communicate to give orders etc coffee breaks weren39t seen as important because lack of productivity gt allowing this causes better comm networks amp great ideas for the workplace Why do people not respond to emails Slide 30 Way more people struggle in the past because people did not communicate effectively didn39t ask questions didn39t ask for clari cation got red because things were done improperly Consensus everyone agreeing that one way is the best way is important in the sense that even when people don39t agree they agree upon trying things just to get the ball rolling but EVERYONE agreeing isn39t always necessary Slide 31 Very dif cult to nd a way that everyone agrees on so decide what to do next and move on Successful leaders show their followers true motivation to followbelieve in them Slide 32 If I want your support I39m going to try to convince you of the positive side of things Lying is bad ne line to cross if you do it amp it works out cool but it could come back to bite you in the ass Slide 33 Earlier times thought that managers had to control everyone amp therefore had to know everything too More of a balance now Slide 34 Newest form states that employees do the business and create change within an organization micro Organizations use rules at work that should regulate independent behavior macro Sometimes these rules make individuals feel as though creativity is impossible Slide 35 Some sort of regulation needs to happen gt comes from past lessons Question rules in place from time to time Slide 36 Time is often used as a constraint gt could be busy but could also be excuse Not always clear what39s really a constraint amp what39s not 13015 Early Perspectives on Organizations and Communication PART 2 Review If you organize your company like a machine it runs well but people are not machines Classical Management approach shows that there was chaos in early companies because it was not organized very well gt one big manager trying to manage everything People criticized these approaches and thought of new ones Slide 1 Starting Points for new Approaches Many people lost money amp jobs during the Great Depression Workers were hit much harder than anyone else The labor unions of that time grew in order to ght for their rights amp think about the future World War II Improvement of productivity and organizational communication in order to improve business success Slide 2 Human Relations Approach Symbolic Interactionism Blumer thought that people were more complex than the standard idea of stimulated and then respond He believed that employees actually think for themselves and interpret orders Maybe this can help why they didn39t follow orders the way that they were intended Slide 4 Human Relations Approach Mary Parker Follett thought that people were successful in the workplace by looking towards the future and to work with others well Teamwork makes the dream work Advantages of having teams working off of each other39s strengths motivation for each other Disadvantages of having teams people may be afraid to share opinions may not pull their own weight Slide 5 Human Relations Approach Elton Mayo thought that people cared about the organization of which they were a part of They want their organizations to succeed too We all want OSU to look good our sports teams to do well Individual decisions are usually not rational because they are emotionally driven etc Causes managers to sometimes make decisions that are not the best for everyone involved Ex Michael Scott from The Of ce he is very personally driven Slide 6 Human Relations Approach Chester Barnard believed that going to your employees and explaining to them why they should act a certain way then listening to their feedback Management is largely communicationbased Coffee breaks can make for better teams amp communication Managers need to be able to get through to their employees to motivate them Slide 7 Human Relations Approach Hawthorne Studies Mayo Roethlisberger Dickson were called into a meeting to discuss why employees were so dissatisfied Performed a study of people in two groups performing the same task in separate rooms Lighting in one room got dimmer while the other got brighter Outcome showed that when the lighting got dimmer the performance decreased brighter lighting stayed steady or got better Slide 8 Human Relations Approach The Hawthorne Effect shows that when managers pay more attention to their workers they work better and harder People feel more motivated to work even if the conditions are bad Being together in a group makes people feel more motivated even if working conditions are bad Slide 9 Human Relations Approach Focusing on one little task as an employee isn39t helpful or healthy people need to do more Human beings are not machines they perform better with more responsibility The wellbeing of employees makes for a better allaround environment Slide 10 Critiques of this approach say that it causes employers to trade business success for employee happiness Good feelings do not equate being good at your job No research shows that businesses with happy workers are the best most successful Slide 11 Human Resources Approach Employees are important to promoting effectiveness in organizational communication similar to human relations Approach is more complex connections between feelings amp success Business needs are as important as employee needs Slide 12 Human Resources Approach Employees communicating to managers is just as important as the other way around Companies can benefit from feedback from their employees Employees must participate in order for organizational success This includes more than just performing their tasks share ideas schedule meetings brainstorming solutions to problems Similar to going to class and doing assignments but also taking notes making connections with classmates talking about ideas etc Slide 13 Human Resources Approach Maslow Gregor Likert Each with different theories in the 6039s Slide 14 Human Resources Approach Maslow39s Hierarchy of Needs Basic needs MUST be satis ed to aspire to higher potential and success Struggling on any level causes for lack of total success EX Issue of job security in the workplace may cause less productivity 2415 Exam Info Multiple choice 24 questions Focus on most important slides from class The Systems Perspective on OrgzLizations and Communication The Systems Perspective Slide 1 The Systems Approach states that a social system is more than just individuals it is a group Seven people working together in a group will perform better than they would individually because they can bounce ideas off of each other as well as work more ef ciently Slide 2 Systems change a lot based on your own perspective amp other factors Constantly changing Everyone is trying to perform your mistakes may in uence others Whatever you do your work in uences others Ex Lowering the cost of a product will likely decrease the quality of a product despite the desired outcome involving increased quality products Ex Promoting individuals that are topperformers but asking all employees to work and perform as teams can sound counteractive when you want to present your ideas as your own to stand out Each part of an organization has their own responsibilities for success must work together Ex OSU is educational research but also sports games gt advertisements for research on big screen gt athletic department brings in extra revenue gt education Direct effect Ex New Football Championship gt applications to the school will shoot up Super adaptivity Organizations need to change if the market is changing Ex Domino39s changing their shitty crust when people hated it Phone companies switching from landline business to more mobilephone oriented Slide 7 Without a constant ow of info inout a company will not survive What does a company have to communicate to the outside world WHY you should buy their product over a similar competitor their brand identity Ex When BP exploded in the Gulf BP had to communicate to the outside world apologize help people who are directly in uenced by our mistake Slide 8 A system in Org Comm is especially concerned with how individuals feel and how they relate to each other Slide 9 People need to understand that organizations rely on the rest of the world No no39s of competition Uber price reduction attack could back re and then they could do the same to you Cooperation with competitors is important lobbying groups in politics VW and Chrysler used the same car Town and Country just labeled it as their own Slide 10 Working with others and being dependent on others can help you realize the weight of your own actions Anyone messing up can cause the whole system to mess up Slide 11 Slide 12 Managers expect for you to have personal goals may adjust to see if your goals will help what the organization is trying to do EX of personal goals promotions perform better learn more Slide 13 What may be a good goal for one department might not be good for another which is why organizations need to set up the goals they have interdependently Slide 14 Executive Level CEOPresident Manufacturing Division Level VP Manufacturing Department Level Manager X Manufacturing Level Engineer X MOST IMPORTANT SLIDES System Theory sees the Total Enterprise Reated to Biology Advantages of modeling orgs after living systems Definition of a system Becca Rickard COMM 3325 Online Exercise 2 Over the years organizations have changed the way that they approach communication in order to reach the goals of their individual components as well as the collective group The three approaches we discussed in class the Classical Management approach the Human Relations approach and the Human Resources approach all act as important basis theories for effective management in a workplace environment Introduced in the late 19th Century the Classical Management approach essentially treats organizations as though they are machines managers have most of the authority and they treat communication as a oneway street The Classical Management approach follows a hierarchical structure in which the levels of leadership and managerial responsibility and objectives are clearly divided This makes the division of labor within the Classical Management approach highly effective causing workers to be more productive and efficient The Human Relations approach tackles organizational efforts in a much more personalized way functioning on the idea that workers need to feel appreciated for their personal efforts and that interpersonal relationships within the workplace motivate people to work harder According to Wanda J Barreto a Social Branding Analyst and Instructor for SlideShare it is essential for the needs of workers to be met socially emotionally and professionally by the management practice of an organization Additionally it is important for workers to have a strong relationship with their supervisor so that creativity can reach an optimal level and quality communication can lead to valuable contributions The Human Resources approach took the Human Relations approach a step further by saying that the most successful organizations participate in both upward and topdown communications ensuring that employees39 needs are fulfilled and their feelings are considered In order to maximize the productivity within an organization and satisfy the needs of individuals the creative input of employees is most highly valued when it comes to how jobs can be done best how they feel about structure and whether they are satis ed with their work UC Berkeley has an excellent basis for a manager training program that would enable success in today39s organizations They call it New Manager Boot Camp and it involves multiple sessions and activities over the course of three days that focus on addressing unique management challenges strategic leadership style active listening for better interpersonal relationships working on team effectiveness and solutions to management challenges It is held in a group format with the activities often breaking people up into smaller teams for more unique personalized examples of the topics covered One training program for workers that would help them work for today39s organizations and companies could be a leadership training initiative designed to help those employees who have the desire to move to a management role in the future The course would teach workers important skills with a focus on both personal and teamoriented practices They can learn about everyday managerial skills like how to handle tasks and responsibilities as well as establishing leadership skills needed to successfully and effectively oversee groups in an organized manner These skills are essential to anyone with goals of moving up in a company and they can also help employees know what to look for and expect from their managers It should be held in an onthej ob workshop in groups so that workers can gain the most out of others39 questions and shared personal experiences Holding it in the workplace together will also continue to strengthen interpersonal relationships between employees Works Cited Barreto W 2011 November 11 Classical Human Relations amp Human Resources Approaches Retrieved from httpWWWslidesharenetwandajbarretoclassicalhumanrelationshuman resourcesapproacheslOl33658 Homa B 2011 June 8 New Manager Boot Camp Retrieved from httpexecutiveberkeleyeduprogramsnewmanager bootcamp 21815 Slide 1 Within every national culture there are thousands of smaller cultures Slide 2 What people really do together religion too Both cultivate a set of common beliefs and values EX American culture Freedom democracy equality etc Slide 3 Developing a culture is a very slow process Certain cultures may change in some aspects but many ground beliefs will not Changes can be good though women blacks gays having rights education communications with each other Organizational culture is de ned as the actions practices stories and artifacts that characterize a particular organization Slide 4 When people work together in the workplace amp are culturally diverse you get new ideas coming together Slide 5 Open door new ideas feedback etc is always welcome Slide 8 Metaphorically is how you describe things Maybe get together and have a company party weekly coffeedonut meeting etc Stories narratives that convey what and who is valued by the culture Slide 9 Hero People upheld as what the company should be best workers etc At OSU Urban Meyer For Apple Steve Jobs Microsoft Bill Gates Values shared sets of beliefs about appropriate organizational behaviors Slide 10 The early 197039s were characterized by a significant increase in global competition Questions of whether American customers would stay loyal to US brands Competitors seemed to have more effective ways to organize business amp make products better Forced a lot of other companies to think the same way Collaboration was the key foreign companies are performing better because of this Slide 11 They decided to implement the cultural elements that looked promising in other companies Work as a team Slide 12 Cannot change the culture completely You have to have good strategies amp time to employees to understand collaborations Such an organization would be based on cooperation with the capability to reduce segmented decisions Slide 13 Nothing to do with collaboration everything to do with investing Need to invest in good projects But still collaboration is important for success and improvement The new focus on organizational culture required a new approach for analyzing organizations and communication Becca Rickard COMM 3325 Online Exercise 3 The Systems Approach looks at an organization not as a machine but as a complex system in which all of the people as well as their relationships with each other must be constantly communicating coordinated and organized in order to operate well It is similar to a biological system in this sense each component has a relationship with other components creating subsystems with specific purposes This is advantageous because it makes it easier for organizations to adapt to a changing market Interdependency helps each individual in the system recognize the weight of their actions as well as helping the whole organization to set different kinds of goals The actions and goals of the system are met with feedback which can be positive or negative and it connects communication and action within the system In order to solve the miscommunication and lack of cooperation due to employees being unaware of the work other departments are engaged in I would suggest holding monthly meetings in which the different departments gather for coffee and donuts so that managers can talk to them about departmental goals This will ensure that positive interactions are made employees feel appreciated and everyone knows what is going on Another suggestion I would make is for managers to send out emails updating their employees on new projects in separate departments so that everyone stays constantly informed and productive In order to solve the issue of goalsetting and meeting those goals managers and employees should make a list of their own personal goals and then sit down and meet individually to discuss them one on one This gives managers a chance to help employees improve and move towards their own goals while ensuring that personal goals are in line with company and corporate goals Another way these goals can be met is by having progress meetings with managers and employees a couple of times throughout the year This way goals can be reevaluated to make sure they are still in line with the company39s needs but also to encourage growth and hard work on the part of employees In order to alleviate the issue of employee frustration due to a lack of understanding that their own work is important to the company I would implement physical progress charts that are updated weekly or monthly to show which employees are doing an outstanding job and which ones need to work harder towards overall business success This way hard workers will be recognized and feel positive and others will use it as incentive to improve their work ethic Another suggestion to fix this would be a yearend party where employees with the most consistent attitude work ethic positive improvement and personal contributions to the overall business success are recognized and given prizes bonuses gift cards etc 3215 Slide 1 Slide 2 Slide 8 It reveals the hidden but pervasive power of organizations over individuals Unfair treatment at organizations can occur and often do People are sensitive to what happens how others treat you Karl Marx said it isn39t fair that everyone has to work but no one gets paid enough Socialism Criticisms of Marx criticism of those in power are fine but you also allow people to treat you that way Why not just walk away All members of a society play a part in the unlawful use of power If you want to find good people at the head of the organization you need to pay them good money Henry Ford thought that mass producing required more than the few rich people out there employees are the customers of the future gt they just need more money Increased salaries and set the precedence for other companies best employees will require more Pay Good time for all gt both individuals and companies made more money For the first time in human history more individuals worked for someone else than for themselves people became more dependent from companies So many jobs were shipped overseas that companies started getting more resources for big business Get more money to fight competitors and survive as an American company The Goal strengthened employers would pass increased profits on to employees From the 7039s on the average salary of workers is actually pretty at Employees from WalMart have to give higher copay when they go see doctors etc Costco covers health insurance better than WalMart even though they make less money How gt Critical Theory considers profitability as essential for organizations but not at the expense of equally important social needs like employee wages 1 Reward power Person A can give formal or informal reward to Person B Coercive power gt incentive not to do something Referent power gt you want to be like someone so you39re more willing to do things for themto be like them Expert power gt we39ll do things your way because you know best Legit power gt you are highly ranked so I will do what you ask It is an unquestioned agreement regarding the way the world really is There is always someone that creates ideology gt good for that person if everyone follows it Slide 9 Very subjective A signi cant number of US employees cite work as their biggest source of stress Slide 12 If a manager comes up to you and tells you to do something you aren39t going to immediately say no you may just later on do it your way instead Resistance to organizational dominance can take many forms from largescale social movements to individual tactics Ex Office Space extreme example of resistance Becca Rickard COMM 3325 Online Exercise 4 A metaphor is an element of speech that likens one thing to another These are important in communication because they allow you to make your audience think about the information you are sharing in a particular way A ritual creates meaning around a recurring event within an organization It often creates a sense of belonging amongst the people engaged in it and can be a cause for more productivity Stories connect people in the workplace together because they can tie in their own personal experiences to better understand whatever is occurring within the organization at that point in time Heroesheroines in the workplace are the people that exemplify the standards that everyone should be living up to they are the people who are good to model your own work and goals after as well as to seek out for advice on improvement Artifacts are objects within the organization that can be used to communicate information about the company or about individuals within the company Communication performance includes the way that people interact how that changes over time and how that benefits the organization as a whole Values can be personal and organizational these are typically how everyone feels about what behavior is and is not okay within a company I would analyze OSU culture by first surveying students about what they most highly value within the culture itself I would extend the same questions to teachers and alumni so as to gather the widest range of responses and to see what is most recurring throughout all of the groups I would try to gather information on how satisfied they feel with their experiences here how they feel about the OSU community in general during and after their time here how they feel the campus measures up compared to others and what they think should be added to make the OSU culture a stronger one Based on my experience as a student at Ohio State the six most important elements of OSU culture are academics athletics student involvement sense of community campus safety and campus diversity All of these factors add up to the rich culture that defines what it means to be a part of The Ohio State University and they are also most frequently commented and re ected on by people that are not a part of this community One suggestion I would make to improve OSU culture is ensuring that all students and staff both on campus and off are thoroughly educated about the campus safety measures that OSU has in place I think that if people were more educated on campus safety they could get involved with making suggestions of their own on how the school could improve this as well as taking measures to keep themselves out of harm39s way More frequently than not safety becomes an issue on college campuses because people are not educated on how to protect themselves or follow up a situation when adversity may arise Another suggestion that I would make to improve the culture at Ohio State would be adding more activities in which students and professors can relate to each other in a nonacademic setting Donuts with the Dean and Take a Professor to Lunch are two excellent examples of this and they produce quality bonds and conversations between students that enhance comfortability within the classroom But individuals have to elect to do these things and they may not appeal tofit into the schedules of everyone Adding more events to encourage these interactions and relationships between staff and students could make for better academics and more satisfaction with oncampus engagements 3415 Slide 1 Networking occurs in everyday life too gt Facebook You can choose to connect to people or not at work you communicate with colleagues you like stay away from those you don39t Management Styles Can be frustrating when managers pay more attention to others instead of you goes out with colleagues but not you There is something going on Everyday communication with coworkers Gender Race Class These differences can cause a lot of problems Slide 4 How others see you treat you etc How you see yourself how you feel about things etc Both types are interdependent People try to differentiate themselves because they want to stand out in their career field Slide 5 Identity is essential when communicating with others Involves our understanding of how we are similar and different from others and how that shapes our sense of self News studies about identity creation and formation on Facebook where others get an idea of what that person is like have a certain impression of them Ideal American identity involves being wealthy successful determined honestfair to an extent be domestic with a family etc Example experienced colleague talking to another experienced colleague vs experienced colleague talking to an inexperienced colleague expect adaptive communication style based on whom is being talked toGOOD to adapt but DIFFICULT for most people to do It isn39t so easy to in uence what people think about companies nowadays because of the nature of modern companies Again no real loyalty on either end Less identi cation with the company and less in uence of companies on employees39 identity Slide 7 De ning person directly Who graduated at a topranked university is described as better compared to others by definition Someone who graduated Harvard is better than someone from OSU No Why is this believed gt harder school to get into harder curriculum etc MAKES NO SENSE Slide 9 Ohio State tries to in uence identity by emerging you in Buckeye culture once a Buckeye always a Buckeye football as a schoolwide culture messages from president with feelings of community being important Slide 10 Where is it okay and not okay to differentiate Gender differences that cause no trouble are no problem Gender differences that do cause problems women being paid less for the same work females are overlooked for physical labor Framing regards to different schemes of interpretations about the same topic Slide 11 For example men seek status by engaging in report talk while women seek relationships by engaging in rapport talk Men seem to focus more on work and those qualities while women seem to focus more on the environment relationships and those qualities Slide 12 Can strengthen the assumption that men and women should be treated differently inherently That can easily strengthen the assumption that organizations should treat men and women in different ways Slide 13 From this perspective gender is not a natural or xed category gender is learned and performed for speci c occasions Society teaches us our roles as a man or woman when we are little pink and blue for babies social norms Slide 14 If you want to change Frame 2 issues good but how do you do that Slide 15 Rules for hiring processes that favor women by equivalent quali cation Restrictions for promotions 3615 Slide 1 We see lots of gender stereotypes in movies about men vs women In uences people and what they think about these gender differences If differences cause problems think about these things and try to in uence these industries Slide 2 They focus on gender but could also help to understand differences regarding race class or generations It39s important to understand these views to know why people behave a certain way Find commonalities and work to changes negative views Slide 3 Combination of our social identities in uence how we feel about things Older white male with traditional management style likely wouldn39t be promoted in a highly innovative business because they want someone young with fresh ideas Different characteristics in uence not only your life but your career Slide 4 People39s identity can be a privilege or a disadvantage Sometimes age is an advantage sometimes not Some cultures value age some don39t America definitely is a mix of these depending on the setting in which you work Slide 5 Be mindful Pay attention to your own privilege and help others with less power or in weak positions Start good relationships go to other people instead of waiting for them to come to you In different situations use different communication styles to deal with different people Teams and Networks Slide 1 Employees need to help participate collaborate communicate etc for success It39s easier to get and provide info with technology but you need to have people willing to gather this info Responsibilities must be decentralized and delegated to employees EmployeeParticipation becomes important for business success better products and services that meet customer demands innovation quality quantity more efficient internal processes If you feel important and valued you39re going to work harder stay longer etc If everyone is involved more can get done Some employees may not want to take on more responsibilities but there are more employees who want to do more for the organization Slide 3 More opportunities to demonstrate abilities and build one39s career Slide 4 Slide 5 Slide 6 Organize large events organize brainstorming sessions etc all benefit the company rather than the individual doing them These actions still benefit the employee as they will be seen as a team player Writing articles about your department39s newest achievements for the company newsletter Acting as trainer for new employees participation usually means more work for the same pay Managers need to understand the importance of freedom amp creativity Employees should consider extra responsibilities amp engagement increased will be re ected in performance review Consider additional efforts of employees in their performance review Set priorities implement teamwork make sure more things get done etc M Slide 2 Project teams coordinate the successful completion of a particular project Specific timeline for projects same team can get different projects though People from different departments come together to work successfully Slide 3 Different projects with different team members Different skills are important for team members to work together Who is needed for each project Things managers must think about Slide 4 Cooperation and communication between employees from different departments will take time It39s hard though because there is rarely the appropriate time needed for this to occur Teams often just start because of the pressure Project team members have to deal with con icting goals project home department That makes task prioritization very important Slide 5 A work team is a group of employees who work on similar or succeeding tasks If you know about the work of people in the group you can better support amp meet their needs This is a huge advantage because you know what you need as well as what your colleagues need Slide 6 Individuals have to take up a subordinate role to the team while following their own career goals Being part of a team involves reward for team accomplishment Slide 7 Managers must recognize and reward the contribution of both the team and the individual members It is important to help the team understand that certain individuals will also be recognized for their efforts Managers don39t have to make so many decisions anymore because that is the team39s job The managers are still needed though gt the team works well you39re a good manager Slide 8 Building a team is a process and not a matter of simply calling a group a team Cultural diversity is important Language barriers and different valuesworldviews are huge challenges Communication Networks Networks are emergent informal and less interdependent than teams Big networks better chance of getting the information that is needed
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