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COMM 102 Final Exam Study Guide

by: Sophia Ryan

COMM 102 Final Exam Study Guide COMM 102

Marketplace > West Virginia University > Communication > COMM 102 > COMM 102 Final Exam Study Guide
Sophia Ryan

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Final Exam Study Guide
Interpersonal Communication
Study Guide
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This 5 page Study Guide was uploaded by Sophia Ryan on Monday January 4, 2016. The Study Guide belongs to COMM 102 at West Virginia University taught by in Winter 2016. Since its upload, it has received 15 views. For similar materials see Interpersonal Communication in Communication at West Virginia University.


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Date Created: 01/04/16
COMM 102 Exam 3 Study Guide Ch. 13, 14, 16, 17, 18 Sample questions for Exam 3 can be found on Workbook p. 194 Ch. 13 – Relational Maintenance Define “relational maintenance.” Describe each of the 7 prosocial relational maintenance strategies; how they are enacted/examples ? What are the benefits of prosocial relational maintenance strategies? Which 2 of the prosocial relational maintenance strategies are the most predictive of relational commitment and satisfaction? Describe each of the 6 antisocial relational maintenance strategies; ho w they are enacted/examples/why they are considered to be relationally detrimental? Define “long-distance relationships” (LDRs). What are common reasons we have LDRs. Not all LDRs are the same; what are potential differences in LDRs? What are benefits to LDRs? What are drawbacks to LDRs? What are characteristics of people who like/do well in LDRs? How can we increase satisfaction in LDRs? Ch. 14 – Media Describe how social media can affect the pace of relationship progression. Describe the risks of discl osures, deception, and superficiality in social media. Describe how mediated communication affects difficult/awkward relational talk. What are the benefits of mediated communication for LDRs? Describe the characteristics of social media use by shy/lonely i ndividuals. What are the risks/potential mistakes inherent in electronic communication? Ch. 16 – Influence & Assertive Communication Define relational “dominance.” Describe the 3 principles that can predict which partner is more dominant in a relationshi p. What communication strategies can help individuals exert greater dominance? Review the “Qualifications of Dominance” on textbook p. 232. Define “assertive communication.” Define “aggressive communication.” People often respond to aggressive communicatio n with “reactance,” in which they become aggressive themselves, defiantly adopting the opposite position of the aggressor. What is an example of reactance? Describe “nonassertive communication.” What are gender differences for assertiveness? What are the benefits of assertiveness? How do we express assertiveness verbally? ( What does the acronym ERA stand for?) How do we express assertiveness nonverbally? Describe the five sources of power (reward, coercive, legitimate, expert, referent). Ch. 17 – Conflict Management Define interpersonal “conflict.” Describe each of the four main sources of conflict. How does an “avoider” deal with conflict? How does an “erupter” deal with conflict? Describe the nature/effects of (a) “beltlining,” (b) “gunny-sacking,” (c) “kitchen-sink fighting,” (d) “hit- and-run” comments, and (e) arguing under the influence. Review the antisocial conflict management strategies on workbook p. 177. Review the prosocial conflict management strategies on workbook p. 179. What attitudes influence conflict management? Describe each of the 10 rules for “fair fighting.” Ch. 18 – Termination What 4 forms of dissatisfaction can indicate trouble in a relationship? Describe the 6 common/major reasons that relationships are terminated. Not all break-ups are the same; describe the 2 communication dimensions of termination variation. How do people distance themselves from their partner as a relationship is ending? How are romantic terminations different from platonic terminations? Describe the 5 categories/strategies of communication when initiating a break -up. - Where are each of these strategies aligned on the 2 dimensions of termination? What 3 components are recommended to include in termination communication to end the relationship on friendly terms? Describe unproductive termination coping methods. Describe productive termination coping methods. Best of luck on this exam & on your other finals. Perhaps more importantly, best of luck in life & in your relationships. I hope this class has been personally applicable & helpful to you, and I hope you had as much fun learning as I did teaching. Thank you for making my first semester at WVU welcoming & engaging. :-) - Ethan


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