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COMM 3300 Study Guide Test 2

by: Jordan Notetaker

COMM 3300 Study Guide Test 2 COMM 3300

Marketplace > Clemson University > Communication Studies > COMM 3300 > COMM 3300 Study Guide Test 2
Jordan Notetaker

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Chapters 6-10
Nonverbal Communication
Joe Mazer
Study Guide
50 ?




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This 3 page Study Guide was uploaded by Jordan Notetaker on Monday February 22, 2016. The Study Guide belongs to COMM 3300 at Clemson University taught by Joe Mazer in Spring 2016. Since its upload, it has received 22 views. For similar materials see Nonverbal Communication in Communication Studies at Clemson University.

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Date Created: 02/22/16
COMM 3300: Exam 2 Study Guide Exam 2 is worth 100 points. There will be approximately 40 questions. Your exam will cover information from chapters 6-10 and include a combination of recall/recognition, application and analysis/synthesis questions over the terms, concepts, theories, models, and perspectives listed below. Chapter 6 - Paralanguage – all oral cues except words - Sarcasm – saying one thing, but communicate something else - Categories of Vocal Behavior o Voice set – person; closely related to who the speaker is; such as information helps us to interpret the speakers words more accurately o Voice qualities – modification of voice ques; tempo, resonance, rhythm control, articulation control, pitch control, vocal lip control, and pitch range – actual stream of speech (pause is dramatized) – modifications of the vocal cues that accompany spoken words o Vocalizations – qualify specific portions of the utterance – audible vocal cues that do not have the structure of language and may or may not be accompanied by s poken words o Vocal characteristics – non–language sounds such as laughing, crying, whimpering, giggling, snickering, sobbing, groaning, moaning, yawning, growling, muttering, whining, and sighing – also consider many audible meditative chants to be vocal characterizers; o Vocal qualifiers – qualify or regulate specific portions of the utterance; provide variety within a spoken sentence; include intensity, pitch height, and ex– cues that vary the rate, loudness, or softness during a given utterance are als o qualifiers – nonverbal function of accenting is effectively served by these vocal qualifiers o Vocal surrogates – um, ah. like – audible but not linguistic; non-words that are used as words; function as substitutes for verbal utterances o Silence and Pauses – filled (um, ah, likes); unfilled (silence) - Vocal Behavior & Turn -Interaction Management o Turn-maintaining – you want to keep the floor – loud increased rate o Turn-yielding – you’re done – partner can talk – drop pitch or trail off…question o Turn-requesting – try to jump in – “stutter start” o Turn denying – you have nothing to say o Interruptions o Accent – ways different words are said (paralanguage) o Dialect – different words with similar meaning (linguistics) - Verbal behavior and persuasion – pg. 120-121 Chapter 7 - Territoriality – space where owners can move in and out without giving up their claim to it (ownership) - Categories of territory o Primary – dorm room; apartment; dad’s chair o Secondary – popular meeting spot; bar/restaurant; “The Max” – Saved By the Bell o Public – open to everyone; not under control of group; parking spot; class seat o Interactional – two people talking – never walk between them; violate o Body – personal space - Territorial Defense & Encroachment o Territorial defense ▯ Markers – personal artifacts ▯ Labels – simple signs – keep out; The Mazers ▯ Offensive Displays – assertive postures; stairs, side-eye ▯ Tenure – associated with territory over long period of time – lay claim to territory o Negative Encroachment ▯ Violation – unwarranted use of someone’s territory - Personal Space o Intimate zone – bubble, touching – 18 inches o Causal-personal zone – conversation with close friends; 18 in. – 4 ft. o Socio-consultative zone – business/meeting; 4 – 8 ft. o Public zone – yelling across street; 8 ft – infinity Chapter 8 - Perceptual Characteristics of Environment o Formality – church, executive office (ex. Sikes Hall) o Warmth – family living room, fast food restaurant (cold – bank, courthouse) o Privacy – VIP o Familiarity – golden arches – McDonalds (unfamiliar – uneasy) o Constraint – opposite of feeling free – elevator…subway o Distance – power – assistant - The shapes of tables, intimacy, and power - Arrangement of Office Space (quote p.161) o Pressure area – business/desk o Semi-social area – social space/table - Other Environmental Factors o Color – pg. 164 o Olfactics – communicating through smell o Scent and attraction o Scent and environment o Smell memory Chapter 9 Haptics: study of type, amount, uses of – results touch/tactile behaviors Categories of Touch 1. Professional-functional: impersonal; business-like; perform task/source 2. Social-polite: handshake; kiss on cheek; communication limited amount of personal involvement 3. Friendship-Warmth: we care for; value; interest; difficult to interpret; confused with intimacy or feelings of it 4. Love-intimacy: partners; spouses; hugging; kissing; “I Love You;” not necessarily involve sexual activity 5. Sexual-arousal: pg. 184; most intense form; most communicative 7 different meanings of touch 1. Positive affect 2. Playfulness 3. Control 4. Ritual 5. Hybrid (mixed) 6. Task-related 7. Accidental touches Touch apprehension – pg. 188 Chapter 10 Chronemics – how we perceive, use, study, interpret, and react to messages of time Psychological time orientation – how people think and feel about time • Past-oriented: use past to shape present; elderly • Present-oriented: living in moment/living for today; impoverished nations • Future-oriented: constantly look to future; better opportunity Biological time orientation – how we react physically to time – well-being • Biorhythms: place biological time o rientation into practice o Physical cycle: 23 days in length o Sensitivity cycle: occurs every 28 days; emotional; low point o Intellectual cycle: occurs every 33 days Cultural time orientation – perceives and uses time • Technical time: scientific (NASA) • Formal time: keep track of time (months, days, years) • Informal time: most difficult to learn – “I’ll be there in a minute” Monochronic Time – norm, schedule activities one at a time (US) Polychronic Time – norm Latin America cultures – business meetings Effects of the Use of Time 1. Communicates status 2. Expresses liking 3. Very important in doctor/patient relationship – rushed 4. Communicates our personality 5. Teach time


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