Study Guide 1
Study Guide 1 SPT 265
Kutztown University of Pennsylvania
Popular in Governance and Organization in Sport
Popular in Physical Education
This 1 page Study Guide was uploaded by marysinnott on Monday February 22, 2016. The Study Guide belongs to SPT 265 at Kutztown University of Pennsylvania taught by Dr Cebula in Spring 2016. Since its upload, it has received 27 views. For similar materials see Governance and Organization in Sport in Physical Education at Kutztown University of Pennsylvania.
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Date Created: 02/22/16
Attributes of a service: Intangibility – consumer has no idea of quality of the product before consumed, Perishability – consumer cannot leave with the product, Heterogeneity – every time the service may be different, Simultaneity – the service is consumed the same time as it’s produced, Transfer of Ownership / Categories of services: Rented Goods – use the good for a certain amount of time, Place/Space Rental – pay for the seat or location, Labor/Expertise Rental – you pay someone to do the work for you, Facility Access Service – the uses of the facilities, Network Access/Usage – the technology uses / The Nature of services: Consumer Services – low skilled services and routine, Professional Services – relying on the knowledge/expertise of another, Human Services – type of pro services that transforms people in some way (People Processing, People Sustaining, People Changing) / Motives for Participation: Pursuit of pleasure, Pursuit of skill, Pursuit of excellence, Pursuit of health fitness / Classifying Sport Services: Participant Services offered to help clients engage in the sport or physical activity (Consumer servicesPleasure, Health/fitness) Human Services (Skill, Excellence, Sustenance, Curative) Spectator Services : provide an entertainment value to clients (The contest, The spectacle, The ‘Third Place’ experience) BIRG: basking in reflected glory CORF: cutting off reflected failures / Sponsorship Services: To increase sales, Reach new target markets, Compete with other companies, Test company products / Donor Services : psychic (thoughts) benefits of making a donation, Altruistic – purely for good association (good Samaritan), Egotistic – purely for the service’s name to be exposed to clients, Other mysterious motives are not considered donations in the true sense / Attributes of an organization: Identity, Program of activity, Membership, Clear boundaries, Permanency, Division of labor, Hierarchy of Authority, Formal rules/procedures, Instrumentality / Athletic teams as organizations: Attributes (Constant roster , Codification of activities, Record of performance) Views of athletes as members (Clients/beneficiaries, Employees) / Criteria for classifying a sport: Profit orientation: is the purpose of the organization to make a profit (Profit, Nonprofit), Sources of funding: Private sector, Public sector, Third sector ; Prime beneficiary: Mutual benefit association, Business concern, Service organization ; EmployeeCustomer Interface: Maintenanceinteractive, Taskinteractive, Personalinteractive ; Volunteer Participation: Seek nonmarket solutions to a particular individual or group problems, Maintain formal criteria for membership on a voluntary basis, May employ people under authority of organizational leaders / Systems: interrelated and interdependent parts that produce a unified whole (orderly manner) Open system, Closed system, Most organizations are open systems, why?: Influence and are influenced by others, Depends on society for resources (money), Provides products and services, 2 properties of open organizations: Subsystems & Boundaries, Subsystems are parts of an organization can be considered as systems, Boundaries are the limits set to suit specific purposes / External enviro: Task Environment elements more clearly relate and influence organization more directly (Customer, Competition, Labor, Supplies) General environment: Economic, Social (demographic), Political, Legal, Technology / Processes in Open Systems: Negative Entropy attempt to reverse the entropic process (positive) Entropy tendency of a system towards disorder and decay (negative) ; 3 ways to measure decay: Selfregulation – decides what you can do to change something in the organization, Progressive segregation – take each subunits and make smaller subunits to prevent decay, Progressive mechanization – come up with new rules and regulations, and policies and procedures / Equifinality – two systems that start from two different positions and end up at the same position, Multifinality – two systems start from the same position and end up at two totally different positions / Environmental Influences (theories): Stakeholder Theory : person who believes they have ownership in an organization, Voluntary vs Involuntary, Primary vs Secondary, Demandside vs Supplyside, Institutional Theory : every organization is influenced by similar organizations, Resource Dependence Theory : organization is dependent on other organizations for their resources Functions: Planning, Organizing, Leading, Evaluating (Staffing, Directing, Coordinating, Reporting, Budgeting) / Skills: Technical skills, Human skills, Conceptual skills, Conjoined, Personal skills / Competencies: Intellectual, Influence them to do, Selfconfidence / Roles: Interpersonal (Figurehead, Leader, Liaison), Informational (Monitor, Disseminator, Spokesperson), Decisional (Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator)
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