Test 3 Study Guide
Test 3 Study Guide COM 225
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This 2 page Study Guide was uploaded by Bennett Notetaker on Monday April 11, 2016. The Study Guide belongs to COM 225 at University at Buffalo taught by Scott Murszewski in Spring 2016. Since its upload, it has received 26 views. For similar materials see Interpersonal Communication in Communication at University at Buffalo.
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Date Created: 04/11/16
Interpersonal Unit 3 Review: Main topics: Social Support Active Listening Self-disclosure Social Support: It’s a support system to help people deal with stress Acknowledge, legitimate, elaborate (know each of these) Optimal matching- whatever support you give goes with the situation at hand Main effects vs. Buffer effects o Main effects- more beneficial to health Sociological Tradition o Relationship between social ties and psychological well-being o Durkheim created it- said social networks/relations are related to mental health o Social integration- the more types of relationships people have the more social integration (diversity of relationships) Cognitive Tradition o Just knowing you have lots of resources for social support is enough to help people deal with stress, don’t always directly need a network Interpersonal Process Traditions o 3 categories Emotional Informational Instrumental Intervention Tradition o Teach care givers about social support skills o Creation of support groups o One on one mentoring programs Self-Disclosure: Know liking is the most powerful human phenomenon according to Scott Keeping stuff bottled up will hurt your mental health Know why you wouldn’t share certain information o Fear of rejection o Lack of understanding o Gossip o Protect the other emotionally o Keeps others from making sacrifices o Geographic separation o No way to tell Curvilinear Relationship o Not a direct affects, so more disclosure doesn’t always mean more liking will occur All you need is one person to disclose to do for you to feel better Active Listening: Know the difference between hearing and listening o Hearing- passive o Listening- interactive, you understand what is being said There are 5 key active listening skills o Nonverbal cues o Attending o Perception-checking o Probing o Being quiet Nonverbal cues that signal you are paying attention include… o Eye contact o Facial expressions o Head nodding o Squared body o Uncrossed limbs o Leaning in Attending o What you’re actually paying attention to o Pseudo-listening= when you pretend to listen Checking Perceptions o This is when you try to put together what the person talking is saying (your interpretations and perceptions) Probing o Asking questions Being Quiet o Give the other person plenty of time to think and talk, you don’t always need to fill in pauses
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