New User Special Price Expires in

Let's log you in.

Sign in with Facebook


Don't have a StudySoup account? Create one here!


Create a StudySoup account

Be part of our community, it's free to join!

Sign up with Facebook


Create your account
By creating an account you agree to StudySoup's terms and conditions and privacy policy

Already have a StudySoup account? Login here

Management Chapters 14-16 Study Guide

by: Alicia Notetaker

Management Chapters 14-16 Study Guide MGT 2010

Marketplace > Clemson University > Business, management > MGT 2010 > Management Chapters 14 16 Study Guide
Alicia Notetaker
GPA 4.0

Preview These Notes for FREE

Get a free preview of these Notes, just enter your email below.

Unlock Preview
Unlock Preview

Preview these materials now for free

Why put in your email? Get access to more of this material and other relevant free materials for your school

View Preview

About this Document

This covers all the most important terms and ideas from the readings in chapters 14-16 that you might need to know for the test.
Principles of Management
Tina Robbins
Study Guide
50 ?




Popular in Principles of Management

Popular in Business, management

This 7 page Study Guide was uploaded by Alicia Notetaker on Friday April 15, 2016. The Study Guide belongs to MGT 2010 at Clemson University taught by Tina Robbins in Spring 2016. Since its upload, it has received 72 views. For similar materials see Principles of Management in Business, management at Clemson University.

Similar to MGT 2010 at Clemson

Popular in Business, management


Reviews for Management Chapters 14-16 Study Guide


Report this Material


What is Karma?


Karma is the currency of StudySoup.

You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!

Date Created: 04/15/16
Management Chapter 14-16 Study Guide Ideas and terms to know for exam 4 Leadership Leadership Managerial leadership Coping with complexity  Budgeting and planning  Staffing and organizing  Controlling and problem solving Coping with change  Set direction  Communicate new direction  motivate and inspire Sources of power o Personalized power o Socialized power o Legitimate power o Reward power o Coercive power o Expert power o Referent power Influence o Rational persuasion o Inspirational appeals o Consultation o Integrating tactics o Personal appeals o Exchange tactics o Coalition tactics o Pressure tactics o Legitimating tactics Trait approaches o “dark side” traits  Narcissism  Machiavellianism  Psychopathy Women executives o Pros and cons Why are there less women executives? o Unwillingness to compete and sacrifice o Modesty o Lack of mentor o Starting at lower levels, more likely to quit Transformational leadership o Inspirational motivation  Charisma  Charismatic leadership o Idealized influence o Individualized consideration o Intellectual stimulation o Positively associated with  measures of organizational productivity  leadership effectiveness and job satisfaction  employee identification with leaders and work groups  commitment to organizational change  higher levels of intrinsic motivation, group cohesion, work engagement, setting goals consistent with those of the leader, proactive behavior. o Can improve results for both individuals and groups o Can be used to train employees at any level o Requires ethical leaders. Full range leadership Communication Communication o Efficient o Effective Sender(encoding)messagereceiver(decoding) o Encoding o Decoding o Medium o Feedback  Paraphrasing o Noise Media richness Mediums o rich o lean Formal communication channels o Vertical communication  Upward  Downward o Horizontal communication o External communication Informal Communication Channels o Grapevine o Management by wandering around Multicommunicating “Always on” generation/Millenials Digital communication o Video conferencing  Telepresence technology o Telecommuting  Benefits? o Teleworking Downsides of digital age o Security o Privacy  Identity theft o Email  poor communication Social Media o Advantages  Connect with stakeholders  Connect with various sources of expertise within organization  Connect with various sources of expertise outside organization Crowdsourcing o Disadvantages  Distraction  Leaving wrong impression  Replacing real conversation Effective listening o Active listening o Appreciative listening o Empathetic listening o Comprehensive listening o Discerning style o Evaluative style Effective reading o Speed reading does NOT work o Top-Down reading  Make meaningful connections between what you know and what you’re reading Effective writing o Essential management skill o Don’t show ignorancecheck spelling and grammar o Understand your strategy before writing  Most to least important  Least to most controversial  Negative to positive o Start with purpose-what do you expect of the reader? o Write simply, concisely, and directly o Powerful layout  Highlight, bold, capitalize for emphasis  White space to make it look clean, attractive, and easy to read  Effective speaking o One-on-one conversations to meetings to formal presentations o Many have trouble controlling their nerves o Good speaking skills helps with success and upward mobility in organization o Tell the audience what you’re going to say Say it Tell them what you said Control  Controlling  Why is control needed? o Adapt to change/uncertainty o Discover irregularities and errors o Reduce costs, increase productivity, add value o Detect opportunities o Deal with complexity o Decentralize decision-making and facilitate teamwork  Control systems steps o Establish standards  Control standards  Narrow or broad  Quantifiable o Measurable performance  Written reports  Oral reports  Personal observation o Compare performance to standards  Above or below? By how much?  Management by exception o Take corrective action  Make no changes  Recognize and reinforce positive performance  Take action to correct negative performance  Levels of control o Strategic control by top managers o Tactical control by middle managers o Operational control by first line managers  Areas of control o Physical area o Human resources area o Informational area o Financial area o Structural area  Bureaucratic control  Decentralized control o Cultural area  Total quality Management (TQM) o Quality should be aimed at the needs of the customers o Aim at improving system, not blaming the employees o Improved quality o Quality can be improved on the basis of hard data and using the PDCA cycle  PDCA=Plan (changes), do (implement changes), check (evaluate effects of the plan), act (on lessons learned)  Feedback  TQM Principles o Make continuous improvement a priority o Get every employee involved o Listen and learn from customers and employees o Use accurate standards to identify and eliminate problems  CORE TQM Principles o People Orientation = focus on customer value, employees will focus on quality if given empowerment  Special purpose teams o Improvement orientation  Continuous improvement  Benefits o Customer satisfaction  RATER Scale o Reliability o Assurance o Tangibles o Empathy o Responsiveness  Outsourcing  Reduced cycle time  Standards of auditors o ISO 9000  Reduces flaws  Improved productivity o ISO 14000  Statistical process control  Six Sigma o Attainment less than 3.4 defects per million products o Make customer focused decisions o Test thousands of variables, eliminate guesswork, reduce waste, improve quality  Lean Six Sigma o Focuses on problem solving and performance improvement of a well-defined project  Keys to Successful Control Systems o Strategic and goal/result oriented o Timely, accurate, objective o Realistic, positive, understandable, encourage self- control o Flexible  Barriers to control success o Too much control  Employee frustrationignore or sabotage control process o Too little employee participation  Need to involve employees raise morale o Overemphasis on means instead of ends o Overemphasis on paperwork o Overemphasis on one instead of multiple approaches  Managing for Productivity o Productivity= o U.S. Productivity record  1960-1995 sank from 2.9% per year to 1.5% many took two jobs  1995-2000=largest economic boom (2.5% annually)  Average is 1.1% since 2011 o Role of information technology  Contributes to recent productivity  Enterprise resource planning (ERP) Managerial Success Find your passion and follow it Encourage self-discovery and be realistic Every situation is different, be flexible Fine tune soft skills (people skills)  Learn to develop leadership skills Treat others like they matter Draw employees and peers into your management process Be flexible, keep your cool, take yourself lightly


Buy Material

Are you sure you want to buy this material for

50 Karma

Buy Material

BOOM! Enjoy Your Free Notes!

We've added these Notes to your profile, click here to view them now.


You're already Subscribed!

Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'

Why people love StudySoup

Steve Martinelli UC Los Angeles

"There's no way I would have passed my Organic Chemistry class this semester without the notes and study guides I got from StudySoup."

Jennifer McGill UCSF Med School

"Selling my MCAT study guides and notes has been a great source of side revenue while I'm in school. Some months I'm making over $500! Plus, it makes me happy knowing that I'm helping future med students with their MCAT."

Bentley McCaw University of Florida

"I was shooting for a perfect 4.0 GPA this semester. Having StudySoup as a study aid was critical to helping me achieve my goal...and I nailed it!"


"Their 'Elite Notetakers' are making over $1,200/month in sales by creating high quality content that helps their classmates in a time of need."

Become an Elite Notetaker and start selling your notes online!

Refund Policy


All subscriptions to StudySoup are paid in full at the time of subscribing. To change your credit card information or to cancel your subscription, go to "Edit Settings". All credit card information will be available there. If you should decide to cancel your subscription, it will continue to be valid until the next payment period, as all payments for the current period were made in advance. For special circumstances, please email


StudySoup has more than 1 million course-specific study resources to help students study smarter. If you’re having trouble finding what you’re looking for, our customer support team can help you find what you need! Feel free to contact them here:

Recurring Subscriptions: If you have canceled your recurring subscription on the day of renewal and have not downloaded any documents, you may request a refund by submitting an email to

Satisfaction Guarantee: If you’re not satisfied with your subscription, you can contact us for further help. Contact must be made within 3 business days of your subscription purchase and your refund request will be subject for review.

Please Note: Refunds can never be provided more than 30 days after the initial purchase date regardless of your activity on the site.