Workplace sociology and communication
Workplace sociology and communication SOC 1003
Arkansas Tech University
Popular in Introduction to Sociology
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This 3 page Study Guide was uploaded by Rosalino Antunez on Sunday April 17, 2016. The Study Guide belongs to SOC 1003 at Arkansas Tech University taught by Dr. Chapman in Spring 2016. Since its upload, it has received 10 views. For similar materials see Introduction to Sociology in Social Sciences at Arkansas Tech University.
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Date Created: 04/17/16
Specific Purpose/Thesis: To inform of business communication and its barriers/issues in the workplace. Introduction I. Did you know that 80% of employers think more emphasis should be placed on oral and written communication? (Citation) Working in the business field requires communication skills and they are an important element in any corporation. II. Corporate/Business communication has several barriers and issues that can lead to miscommunications and problems in the workplace. III. I will explain the two three biggest barriers regarding corporate communication and how they can be resolved. A. First, I will talk about the importance of workplace communication and the severe problems that can occur because of poor workplace communication. B. Furthermore, I will talk about how the failure to communicate can lead to growing conflict in business and the workplace. C. Finally, I will talk about ways to improve overall business communication and ways to solve workplace communication issues. Transition: The first thing I’m talking going to talk about is the importance of communication in the workplace and the problems that can happen if communication is poor. Body I. Workplace communication is essential in order to get anything accomplished. It’s important for all parts of a business from employers, managers, and employees. A. The six elements of communication include: Context, message, sender, receiver, channel, and code (Reference 1). The sender is the key element in a business/corporate setting because he/she can decide the best way to communicate that message to his/her business partners, employees, employers, higher-ups, target audience, etc. 1 Poor workplace communication can lead to severe problems. One thing it can lead to is larger operating costs for a business because of employee dissatisfaction, lack of cohesiveness, direction, and overall lower productivity (OSBORNE, SIMON). 2 Clashing between employees can negatively affect the whole company so it’s important that communication is clear and problems are handled properly. B. Relationships in the workplace cannot exist without communication. 1. Business communication has changed dramatically over the last years because advancements in technology that allow us to communicate more easily. 2. Things like teleconferencing, e-mail, and text messaging has made communicating within the workplace so much easier, but it has also made communication less personal and created barriers that allow misunderstanding and misinterpretations to increase. (1) 3. Technology can be huge barrier because it makes communication in the workplace less personal and doesn’t promote unity in a business setting. Transition: Now that we have talked about the importance of workplace/corporate communication, we can look at how failure in communication leads to workplace conflicts. II. Conflicts in the workplace are inevitable and it’s often caused by failure of communication (2). A. Communication barriers cause conflict to grow and many managers rather pretend that conflict doesn’t exist, but this only cause harm to workplace environment. The most common causes of conflict is poor communication skills between co-workers that fosters conflict. 1. A clash of personalities and stress are huge communication barriers amongst workers. 2. If you are in a higher management position in a business, it is important to view conflict as a beneficial if done with proper communication and not simply ignored. Organizational deficiency is a common barrier so it is important to have a system that gives employees a system to resolve issues and procedures to address conflict. 3. Conflicts caused by miscommunication can drive both employees and customers away and will only lead to a negative workplace environment. Business communication is complex and multidimensional, and this will always lead to conflicts in the workplace. (1) B. Terms and language can be a big factor regarding workplace/corporate communication. 1. Each level in an organization/business has specific terms and language used depending on level of expertise (3). These differences in vocabulary can be barriers that hinder communication flow within a company/organization. 2. The devolvement of caste systems creates an artificial barrier that inhibits communication. A caste system in an organization promotes exclusion and promotes people of similar status to communicate. (1 link, not numbered). 3. If communication flow is lacking because of language and vocabulary than this can cause a lack of direction and understanding of roles within the workplace. 4. Communication is about resolution and if there is poor communication in the workplace, this will naturally lead people to conflict and setbacks. If a business has employees with poor communication skills, they will often see conflict as a hardship which further intensifies conflict and miscommunication. (5) Transition: Now that we have talked about communication barriers and conflicts, I will explain some ways to resolve communication problems and remove barriers. III. Finally, I’m going to explain methods to improve workplace communication A. The most important thing is to ensure understanding. A barrier to effective communication is checking for understanding, and it can be solved by having one-on-one interactions with the receiver of your message. 1. Choosing the right channel to communicate in a business setting is a great way to solve miscommunications and misunderstandings (2ndlink not numbered). It’s also important to have planning, preparation, and practice if you are communicating an important message or speech to others. (3) 2. If miscommunications lead to conflict, it’s important to view conflicts as an opportunity to improve the workplace. As a manager, you must understand the importance of conflict and be able to bridge these communication gaps/barriers. B. Organizations/leaders creating a culture of openness and trust will remove barriers of communication in the workplace. 1. Providing a work environment that is transparent and involves interpersonal relationships will develop the ability to shed dysfunction and miscommunication. (1) 2. A well-organized workplace with openness and clarity will allow everyone in the workplace understand their role and how it affects others. 3. Management can improve workplace communication by being responsible for communication to flow downward, upward, or horizontally. Soliciting feedback is also very effective and can remove upward communication barriers.
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