New User Special Price Expires in

Let's log you in.

Sign in with Facebook


Don't have a StudySoup account? Create one here!


Create a StudySoup account

Be part of our community, it's free to join!

Sign up with Facebook


Create your account
By creating an account you agree to StudySoup's terms and conditions and privacy policy

Already have a StudySoup account? Login here

Workplace sociology and communication

by: Rosalino Antunez

Workplace sociology and communication SOC 1003

Marketplace > Arkansas Tech University > Social Sciences > SOC 1003 > Workplace sociology and communication
Rosalino Antunez
Arkansas Tech University

Preview These Notes for FREE

Get a free preview of these Notes, just enter your email below.

Unlock Preview
Unlock Preview

Preview these materials now for free

Why put in your email? Get access to more of this material and other relevant free materials for your school

View Preview

About this Document

Covers communication in workplace and how it's important. Sociological aspects of the workplace.
Introduction to Sociology
Dr. Chapman
Study Guide
communication, sociology
50 ?




Popular in Introduction to Sociology

Popular in Social Sciences

This 3 page Study Guide was uploaded by Rosalino Antunez on Sunday April 17, 2016. The Study Guide belongs to SOC 1003 at Arkansas Tech University taught by Dr. Chapman in Spring 2016. Since its upload, it has received 10 views. For similar materials see Introduction to Sociology in Social Sciences at Arkansas Tech University.

Similar to SOC 1003 at Arkansas Tech University


Reviews for Workplace sociology and communication


Report this Material


What is Karma?


Karma is the currency of StudySoup.

You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!

Date Created: 04/17/16
Specific Purpose/Thesis: To inform of business communication and its barriers/issues in the workplace. Introduction I. Did you know that 80% of employers think more emphasis should be placed on oral and written communication? (Citation) Working in the business field requires communication skills and they are an important element in any corporation. II. Corporate/Business communication has several barriers and issues that can lead to miscommunications and problems in the workplace. III. I will explain the two three biggest barriers regarding corporate communication and how they can be resolved. A. First, I will talk about the importance of workplace communication and the severe problems that can occur because of poor workplace communication. B. Furthermore, I will talk about how the failure to communicate can lead to growing conflict in business and the workplace. C. Finally, I will talk about ways to improve overall business communication and ways to solve workplace communication issues. Transition: The first thing I’m talking going to talk about is the importance of communication in the workplace and the problems that can happen if communication is poor. Body I. Workplace communication is essential in order to get anything accomplished. It’s important for all parts of a business from employers, managers, and employees. A. The six elements of communication include: Context, message, sender, receiver, channel, and code (Reference 1). The sender is the key element in a business/corporate setting because he/she can decide the best way to communicate that message to his/her business partners, employees, employers, higher-ups, target audience, etc. 1 Poor workplace communication can lead to severe problems. One thing it can lead to is larger operating costs for a business because of employee dissatisfaction, lack of cohesiveness, direction, and overall lower productivity (OSBORNE, SIMON). 2 Clashing between employees can negatively affect the whole company so it’s important that communication is clear and problems are handled properly. B. Relationships in the workplace cannot exist without communication. 1. Business communication has changed dramatically over the last years because advancements in technology that allow us to communicate more easily. 2. Things like teleconferencing, e-mail, and text messaging has made communicating within the workplace so much easier, but it has also made communication less personal and created barriers that allow misunderstanding and misinterpretations to increase. (1) 3. Technology can be huge barrier because it makes communication in the workplace less personal and doesn’t promote unity in a business setting. Transition: Now that we have talked about the importance of workplace/corporate communication, we can look at how failure in communication leads to workplace conflicts. II. Conflicts in the workplace are inevitable and it’s often caused by failure of communication (2). A. Communication barriers cause conflict to grow and many managers rather pretend that conflict doesn’t exist, but this only cause harm to workplace environment. The most common causes of conflict is poor communication skills between co-workers that fosters conflict. 1. A clash of personalities and stress are huge communication barriers amongst workers. 2. If you are in a higher management position in a business, it is important to view conflict as a beneficial if done with proper communication and not simply ignored. Organizational deficiency is a common barrier so it is important to have a system that gives employees a system to resolve issues and procedures to address conflict. 3. Conflicts caused by miscommunication can drive both employees and customers away and will only lead to a negative workplace environment. Business communication is complex and multidimensional, and this will always lead to conflicts in the workplace. (1) B. Terms and language can be a big factor regarding workplace/corporate communication. 1. Each level in an organization/business has specific terms and language used depending on level of expertise (3). These differences in vocabulary can be barriers that hinder communication flow within a company/organization. 2. The devolvement of caste systems creates an artificial barrier that inhibits communication. A caste system in an organization promotes exclusion and promotes people of similar status to communicate. (1 link, not numbered). 3. If communication flow is lacking because of language and vocabulary than this can cause a lack of direction and understanding of roles within the workplace. 4. Communication is about resolution and if there is poor communication in the workplace, this will naturally lead people to conflict and setbacks. If a business has employees with poor communication skills, they will often see conflict as a hardship which further intensifies conflict and miscommunication. (5) Transition: Now that we have talked about communication barriers and conflicts, I will explain some ways to resolve communication problems and remove barriers. III. Finally, I’m going to explain methods to improve workplace communication A. The most important thing is to ensure understanding. A barrier to effective communication is checking for understanding, and it can be solved by having one-on-one interactions with the receiver of your message. 1. Choosing the right channel to communicate in a business setting is a great way to solve miscommunications and misunderstandings (2ndlink not numbered). It’s also important to have planning, preparation, and practice if you are communicating an important message or speech to others. (3) 2. If miscommunications lead to conflict, it’s important to view conflicts as an opportunity to improve the workplace. As a manager, you must understand the importance of conflict and be able to bridge these communication gaps/barriers. B. Organizations/leaders creating a culture of openness and trust will remove barriers of communication in the workplace. 1. Providing a work environment that is transparent and involves interpersonal relationships will develop the ability to shed dysfunction and miscommunication. (1) 2. A well-organized workplace with openness and clarity will allow everyone in the workplace understand their role and how it affects others. 3. Management can improve workplace communication by being responsible for communication to flow downward, upward, or horizontally. Soliciting feedback is also very effective and can remove upward communication barriers.


Buy Material

Are you sure you want to buy this material for

50 Karma

Buy Material

BOOM! Enjoy Your Free Notes!

We've added these Notes to your profile, click here to view them now.


You're already Subscribed!

Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'

Why people love StudySoup

Bentley McCaw University of Florida

"I was shooting for a perfect 4.0 GPA this semester. Having StudySoup as a study aid was critical to helping me achieve my goal...and I nailed it!"

Allison Fischer University of Alabama

"I signed up to be an Elite Notetaker with 2 of my sorority sisters this semester. We just posted our notes weekly and were each making over $600 per month. I LOVE StudySoup!"

Steve Martinelli UC Los Angeles

"There's no way I would have passed my Organic Chemistry class this semester without the notes and study guides I got from StudySoup."


"Their 'Elite Notetakers' are making over $1,200/month in sales by creating high quality content that helps their classmates in a time of need."

Become an Elite Notetaker and start selling your notes online!

Refund Policy


All subscriptions to StudySoup are paid in full at the time of subscribing. To change your credit card information or to cancel your subscription, go to "Edit Settings". All credit card information will be available there. If you should decide to cancel your subscription, it will continue to be valid until the next payment period, as all payments for the current period were made in advance. For special circumstances, please email


StudySoup has more than 1 million course-specific study resources to help students study smarter. If you’re having trouble finding what you’re looking for, our customer support team can help you find what you need! Feel free to contact them here:

Recurring Subscriptions: If you have canceled your recurring subscription on the day of renewal and have not downloaded any documents, you may request a refund by submitting an email to

Satisfaction Guarantee: If you’re not satisfied with your subscription, you can contact us for further help. Contact must be made within 3 business days of your subscription purchase and your refund request will be subject for review.

Please Note: Refunds can never be provided more than 30 days after the initial purchase date regardless of your activity on the site.