HTM 173 Final Exam Study Guide
HTM 173 Final Exam Study Guide HTM 173
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This 6 page Study Guide was uploaded by Ryan Saylor on Monday February 16, 2015. The Study Guide belongs to HTM 173 at Purdue University taught by Lehto in Fall. Since its upload, it has received 451 views. For similar materials see Intro to Tourism Management in Hospitality at Purdue University.
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Date Created: 02/16/15
HTM 173 Final Exam Study Guide Chapter 14 0 General activities in leisure travel 0 Leisure travel accounts for 75 of all trips I Visiting relatives I Shopping I Visiting friends I Rural sightseeing I Beaches 0 Reasons for travel as family for vacation 0 Bonding 0 Experiences 0 Visiting familyfriendsrelatives 0 In uence of children on family travel 0 90 of all adults agree that their kids in uence their interests when planning vacations 0 Families feel less exible and free when travelling with children 0 Most favorite destinations for family travel 0 Theme parks experimentation O Beaches water parks places not yet visited fantasyambiance O Snorkeling swimming hiking physical activities 0 Travel motivation of senior travelers 0 Escape and learn visit new places experience new things 0 Retirees take trips to place they can stay for a while 0 Active storytellers meet people and socialize culture history 0 Major concern of senior travelers 0 Single supplement policy single rooms v double rooms Healthmobility constraints cannot engage in some activities Fear of falling ill not having doctornurse nearby Uncertain political situationsconditions Quality and quantity of information promotion Pace of itineraries cannot do everything Language barriers Packing and unpacking Meals 0 Transportation accessibility 0 Major gaming destinations 00000000 0 Las Vegas 0 Atlantic City 0 Macau 0 Monte Carlo 0 Types of gamblers 0 Gambling is only activity on trip 39 of market 0 Gambling is one of many activities on trip 61 of market 0 Different types of business travelers 0 Regular business travel 0 Business travel related to meetings conventions etc 0 Incentive travel I Hybrid group I Pleasure travel that has been financed for business reasons I Global management tool that uses an exceptional travel experience to motivate andor recognize participants for increased levers of performance 0 Characteristics of female business travelers 0 Married 40 no children Not a member of frequent guest program Does not book online Incorporates leisure time into trip Values responsive service and security Looks for convenience 0 Top convention destinations in US and in the world Chicago Las Vegas Washington Orlando Atlanta 0 Dallas San Francisco Nashville San Diego New Orleans 0 Reasons for taking incentive travel 0 Motivation experience 0 Travel incentives are more valued than cash or merchandise 00000 00000 Chapter 12 0 Formation of image 0 Organic image 0 Induced image 0 Components of destination image 0 Cognitive image I Thought process of facts and information 0 Affective image I In uenced by or resulting from emotions I Subjective 0 Example Greater Lafayette I Personal connection to Lafayette area may make is seem more attractive than to someone else 0 Image congruence 0 Projected image by DMO I May be outdated false 0 Perceived image by Consumers I Emotions can change a consumers perception higher or lower expectations 0 Image congruence I Does the actual destination re ect how it was perceived 0 Image shaping forces 0 Motivations I Wellness travel cultural sites visiting family 0 Socialeconomic characteristics income occupations age etc I Amount of money to spend I Time available off from work I Age of travelers 0 Information TV newspapers books etc I Perception of place 0 Prior experience I Positive or negative 0 Expectations react based on mental sets I Clean room based on pictures may be different than expectations 0 Cultural and social factors 0 Tourism marketing Information Formation 0 Importance of information 0 Sources of information I Nature of decision making I Composition of travel party I Purpose of trip I Mode of travel I Family life cycle I Socioeconomic status I Length of stay Commercial environment Social environment Different functions of the sources Role of Retail Travel Agentstravel opinion leaders 0 Travel blogs and its diverse formats 0 Selection of information sources 0 Factors affect the selection of information sources I Newspapers may not be a direct source of information but a traveler may still be in uenced by current events in an area I How well a consumer trusts a source I Information from professional sources 0 Information processing attitude changepersuasion OOOO 0 Central route 0 Peripheral route 0 Moderating factors Genderexperience Chapter I I O the differences between dissatisfaction factors and satisfaction factors 0 Vacation experience 0 Creating Signature Experience For Travelers 0 Factors that can in uence how consumers choose a destination and whether they would be satisfied with their destination experience 0 Optimal Arousal Theory ow 0 People do things to maintain an optimal level of psychological arousal 0 understanding of travel push and pull factors 0 push people away 0 pull people in O the primary model of Travel as a NeedW ant Satisfier O Plog39s typology of allocentrism and psychocentrism O Cohen39s typology of tourists drifters explorers individual mass tourists organized mass tourists O O The understanding of Pearce s Travel Career Ladder TCL 0 Relaxation O Stimulation O A concern of safety 0 Relationship 0 Selfesteem and development 0 Fulfillment Chapter 10 0 Culture definition a set of beliefs values attitudes habits and forms of behavior that are shared by a society and are transmitted from generation to generation 0 Constraints for crosscultural communication a Different nationalities place different values on things i Americans may view room cleanliness most important ii The Japanese view service as most important 0 Ways of culture impact on travel and tourism a Cultural values give individuals rules for behavior i Behaviors gain approval and disapproval b Cultural values develop certain attitudes and perceptions i Ex sex tourism in Thailand being perceived differently around the world c Cultural values in uence how people evaluate the world i Judging different locations based on their values d Cultural difference can impact the level of satisfaction that tourists have with a destination i The potential for tourist satisfaction increase when the host destination shares some values with the visiting tourists e Cultural differences can cause difficulties in social situations i Which foods can and cannot be eaten dinner time in Spain 0 Relationship between culture and travel behavior decision making destination activities etc a Importance of travel in culture can shape a person to be more traveloriented b Innovators willing to try new things 0 The name of four dimension in Hofstede s model a Individualism versus collectivism i Closeness between one person and other people b Masculinity versus femininity i Roles between sexes in society c Large or small power distance i How society deals with the fact that people are unequal d Strong or weak uncertainty avoidance i How society deals with the fact that time only runs forward 0 The meaning of these dimensions in Hofstede s model and their possible applications in tourism above 0 Characteristics of American culture a Love of originality b Desire to be near nature c Individualism d Social acceptance e Veterans BabyBoomers Gen Xers Nexters 0 Three divisions of time and in uence of time on travel a Maintenance i Necessary to maintain and sustain life ii Eating sleeping b Leisure i Time remaining after maintenance and work is done c Work i Time spent at or doing work 0 Socioeconomic Variables Psychographics and Their Effect on Tourism Demand 0 Age I The amount of leisure time relative to age I Type and extent of activities undertaken at various age levels 0 Generational In uence I Common set of shared experiences that all members of a generational cohort went through by those who came of age 1723 0 Income I Inhibiting factor in shaping the demand for travel I Travel entails cost I Income is interrelated With other socioeconomic variables and is hard to determine relativity Gender I Females relating leisure activities to be more taskoriented than timeoriented Education I Can serve itself as the purpose for travel I EX more education more work less leisure time Presence of Children I Familyoriented travel Empty Nesters I More money to travel I More timenot constrained by children Personality I Introverts vs Extroverts I People view vacations as extensions of their personality
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