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Exam Study Guide spch 1000 exam i

Author: Student Professor: TBA Term:

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ontology

believe

epistemology

know

axiology

do

3 principles of communication

inevitable..................................................everything communicates irreversible...............................................no take backs unrepeatable...............................................can't tell joke 2x

transmission/linear model of communication

mass communication sender: mass media, television, books receiver: you, watching tv

transactional model

interpersonal communication message is received and feedback is given, constant circle of message from sender and feedback from receiver

metacommunication

non-verbal body languaaage like space (proximity), face, and touch (plus time)

10 channels of nonverbal communication

facial displays eye behaviors movement and gestures touch gestures vocal behaviors use of smell use of space physical appearance use of time use of artifacts

six step problem solving

problem definition problem analysis generating possible solutions analyzing the solutions selecting the best solutions selecting the best course of action (next steps)

interpersonal: 6 stage relational model

contact involvement intimacy deterioration repair dissolution

attraction theory

similarity proximity reinforcement attraction/personality

relational rules theory

person gives and must be given back

social exchange theory

reward-costs-benefits

equity theory

both people must equally be doing social exchange theory

conflict management styles

that graph: 5 things being a people pleaser, etc.

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