New User Special Price Expires in

Let's log you in.

Sign in with Facebook


Don't have a StudySoup account? Create one here!


Create a StudySoup account

Be part of our community, it's free to join!

Sign up with Facebook


Create your account
By creating an account you agree to StudySoup's terms and conditions and privacy policy

Already have a StudySoup account? Login here

Unit 3 Study Guide

by: Bennett Notetaker

Unit 3 Study Guide COM 217LEC

Bennett Notetaker

Preview These Notes for FREE

Get a free preview of these Notes, just enter your email below.

Unlock Preview
Unlock Preview

Preview these materials now for free

Why put in your email? Get access to more of this material and other relevant free materials for your school

View Preview

About this Document

Conflict, decision-making, Leadership
Communication In Organization
Stefanone, M A
Study Guide
50 ?




Popular in Communication In Organization

Popular in Communication Studies

This 3 page Study Guide was uploaded by Bennett Notetaker on Wednesday April 27, 2016. The Study Guide belongs to COM 217LEC at University at Buffalo taught by Stefanone, M A in Fall 2015. Since its upload, it has received 20 views. For similar materials see Communication In Organization in Communication Studies at University at Buffalo.

Popular in Communication Studies


Reviews for Unit 3 Study Guide


Report this Material


What is Karma?


Karma is the currency of StudySoup.

You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!

Date Created: 04/27/16
Organization Com Study Guide: Last Test Decision-Making- Rational Approach: -Planning, reasoning, research  Formulation phase (worried about public opinion, about the money)  Concept development (phase of alternatives and specifics)  Detailing (where/what is the money going towards)  Evaluate  Implement -NEVER have enough resources for this!!!! Intuition (alternative option): -Based on experience -Makes decision based on similar situations they’ve seen Garbage Can Model: -Different things will push you one way -It’s convenient Affective Model: -Based on human relations Cognitive Model: -Based on human resources -Upward and downward flow of information improves Dysfunction- Groupthink- type of thinking that happens when people are very involved in a cohesive group and unanimity overrides their motivation to come up with a course of action  Illusion of invulnerability- the belief that nothing can go wrong within the group  Illusion of morality- self-righteous belief that the virtues of the group are above reproach  Stereotyping- categorizing others outside of the group in a way where you see their views unacceptable  Self-censorship- overt restraint of group members against offering opinions counter to the original thoughts of the group  Illusion of unanimity- statement of group agreement while private doubts and disagreements are suppressed  Direct pressure on dissidents- forcing members to behave and think in similar ways as one another  Reliance on self-appointed mind guards- protection of the group from contrary information from outside influences Risky shift- tendency for you to make a more extreme move when in a group -Something you wouldn’t do alone -Deindividuation (loose individual identity): this is a psychological condition Polarization: -Separating from someone because of a small disagreement -What to do to avoid this:  Use PDM (human resources approach)  Make sure everyone has a voice in the decision- making process  Give people legit autonomy (be invested and follow through with decisions) Conflict- -Interaction of interdependent people Goals: -Resources (energy and customers) -Procedures (filling out certain paperwork or making certain decisions) -Value orientation Interdependency: -It’s a relationship Interaction: -Expression of incompatibility (verbal and nonverbal) Latent Conflict: -Grounds for conflict exist because parties are interacting in interdependent relationships in which incompatible goals are possible Perceived Conflict: -One or more parties perceive that their situation is characterized by incompatibility and interdependence Felt Conflict: -Parties begin to personalize perceived conflict by focusing on the conflict issue and planning conflict management strategies Manifest Conflict: -Conflict is enacted through communication. Interaction might involve cycles of escalation and de-escalation as various strategies are used Conflict Aftermath: - Conflict has short-term and long-term effects on individuals, their relationships, and the organization YOU WANT TO COMPRIMISE! -Bargaining is FORMAL (policy disagreements and scarce resources)


Buy Material

Are you sure you want to buy this material for

50 Karma

Buy Material

BOOM! Enjoy Your Free Notes!

We've added these Notes to your profile, click here to view them now.


You're already Subscribed!

Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'

Why people love StudySoup

Jim McGreen Ohio University

"Knowing I can count on the Elite Notetaker in my class allows me to focus on what the professor is saying instead of just scribbling notes the whole time and falling behind."

Allison Fischer University of Alabama

"I signed up to be an Elite Notetaker with 2 of my sorority sisters this semester. We just posted our notes weekly and were each making over $600 per month. I LOVE StudySoup!"

Bentley McCaw University of Florida

"I was shooting for a perfect 4.0 GPA this semester. Having StudySoup as a study aid was critical to helping me achieve my goal...and I nailed it!"

Parker Thompson 500 Startups

"It's a great way for students to improve their educational experience and it seemed like a product that everybody wants, so all the people participating are winning."

Become an Elite Notetaker and start selling your notes online!

Refund Policy


All subscriptions to StudySoup are paid in full at the time of subscribing. To change your credit card information or to cancel your subscription, go to "Edit Settings". All credit card information will be available there. If you should decide to cancel your subscription, it will continue to be valid until the next payment period, as all payments for the current period were made in advance. For special circumstances, please email


StudySoup has more than 1 million course-specific study resources to help students study smarter. If you’re having trouble finding what you’re looking for, our customer support team can help you find what you need! Feel free to contact them here:

Recurring Subscriptions: If you have canceled your recurring subscription on the day of renewal and have not downloaded any documents, you may request a refund by submitting an email to

Satisfaction Guarantee: If you’re not satisfied with your subscription, you can contact us for further help. Contact must be made within 3 business days of your subscription purchase and your refund request will be subject for review.

Please Note: Refunds can never be provided more than 30 days after the initial purchase date regardless of your activity on the site.