Study Guide for Final Exam
Study Guide for Final Exam COMM 1020
Popular in Interpersonal Communication
Popular in Communication Studies
This 3 page Study Guide was uploaded by Madeleine Martin on Monday May 9, 2016. The Study Guide belongs to COMM 1020 at University of Colorado Colorado Springs taught by Marguerite Cantu in Spring 2016. Since its upload, it has received 38 views. For similar materials see Interpersonal Communication in Communication Studies at University of Colorado Colorado Springs.
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Date Created: 05/09/16
Ethical Communication Stereotyping: Tendency to judge individuals by the group we 3 Foundations put them in. Beliefs: An idea people assume to be true around the world. 1. Fosters choice making 2. Fosters human dignity Norms: Socially shared expectations of behaviors. 3. Involves personal responsibility to clarify if needed Values: What a culture regards as good/bad etc. Effective Communication Iceberg Theory of Cultural Differences: Refers to the idea that Definition: we can only make assumptions based off what we see about someone when we look at them. Empathy, openness, supportiveness, equality, self monitoring, interaction management, social confidence. Individualism/Low Context: Puts individual first. Communication Competency: Communication is direct. Exchange exact meaning. Based on perceptions of partner, effectiveness, and Collectivism/High Context: Group comes first. Communication is indirect. Meaning comes from everything but the appropriateness. words Grief Communication Do: Power 1. Confirm the person and their emotions 6 Types: 1. Legitimate power Placed in a position, only 2. Give them permission to grieve powerful in specific situations. 3. Encourage them to talk and express feelings 4. Be aware of leavetaking cues 2. Reward power Have power to give out rewards. 5. Let them know you care and that you are available Not as strong as it seems. 3. Coercive power Have power through threats and Don’t: punishments. 1. Tell them that the person is in a better place 4. Informational power Have power because they 2. Be careful expressing that you “know exactly how they feel” control information. Conversation 5. Expert power Having the knowledge or skills to get through a situation. Cooperative Principle (4 Maxims) 6. Referent power Comes from the respect and 1. Quality truthful admiration of others. 2. Quantity relative amount 3. Relevancy topic related Principle of least interest: The power lies in the hands of the person who cares 4. Manner language least about the relationship. Culture and Communication Conflict Discrimination: Treating someone differently. Ethnocentrism: Viewing our own culture as “right” or “better” Definition: A serious disagreement or argument, a clash. 4 Types: while other cultures are “wrong” and “lesser”. 1. Interpersonal Conflict between two individuals. Face saving: Monitoring how you think others see you, putting 2. Intrapersonal Conflict within one person, usually in yourself in the best light. Prejudice: Tendency to judge before understanding. their mind. 3. Intergroup Conflict between two groups on Unrealistic beliefs opposing sides. Excessive intimacy claims 4. Intragroup Conflict between members of the same Third party relationships group. Relationship changes 3 Times Rule: Say it once, say it again with a consequence, Undefined expectations say it again and apply the consequence. Sex/work/financial related difficulties 5 Styles: What to do when the relationship ends: Break loneliness depression cycle 1. Competing 2. Collaborating Take time out 3. Compromising Boost self esteem 4. Avoiding Create emotional distance 5. Accommodating Seek support from friends and family Avoid repeating negative patterns Interpersonal Relationships Definition: Relationships between two people. Family: Functions: Alleviate stress, secure stimulation, establish Network of people context for selfknowledge, enhance selfesteem, and Share lives over a long period of time Share significant histories maximize pleasureminimize pain. Characteristics of Personal Relationships: Share anticipated future Explanatory abilityexplain their behavior Friendship: Predictabilitypredict behavior Definition: Two people who have decided they like each other enough to remain in each other’s lives by choice. Uniquenessunderstanding communication Social Penetration Theory: As time goes by the breadth and Characteristics: depth of the communication increase. Mutually productive Social Exchange Theory: Profit=RewardsCost Interpersonal relationship Mutual positive regard Attraction Theory: Tendency to evaluate another person or symbol of that person in a favorable way. Things in common 3 Stage Romantic Romantic Relationships: 1. Fireworks Characteristics: All of friendship characteristics 2. Conflict 3. Burnout Mutual physical and emotional attraction Dialectical Process Intimacy Autonomy/Connection (Independency vs. Feeling Connected) NoveltyPredictability (Newness vs. Routine) OpennessCloseness (Sharing vs. Privacy) Causes of Relationship Deterioration:
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