COM 285 Final Exam (2st Set) 45 Questions with ANSWERS THE NEW EXAM!!! BUY THIS ONE
COM 285 Final Exam (2st Set) 45 Questions with ANSWERS THE NEW EXAM!!! BUY THIS ONE ECON
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This 10 page Study Guide was uploaded by topworker on Monday June 13, 2016. The Study Guide belongs to ECON at Auburn University taught by Dr. Seals in Summer 2016. Since its upload, it has received 24 views.
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Date Created: 06/13/16
1) Susan Rojas is applying for a position in the marketing department of a local corporation. Although Greg Ellis is the director of this department, she has been instructed to send her resume and other documents to Jeff Cohen, manager of the human resources department. Jeff screens all applications before sending those of qualified candidates on to appropriate department heads. Jeff is: A. a watchdog B. an auxiliary audience C. a gatekeeper D. the primary audience 2) Tara Houser emails a colleague Dan Brothers to suggest that he be the lead writer in preparing a comprehensive business plan for the company. The task will be rather timeconsuming. Tara tells Dan that “the president will certainly be impressed with whoever heads up this project”, which is persuasive because A. Dan will gain key leadership experience that will work in his favor when he applies for his promotion. B. Dan can help out his colleague so she does not have to take on this additional responsibility herself. C. the president will be able to use the document to communicate expansion plans to stockholders. D. the company will be able to secure additional financing once it has a business plan. 3) Which of the following would NOT be related to a discourse community in a factory? A. Supervisors have an opendoor policy that encourages workers to stop in and chat. B. Additional funding has been allocated for the research and development of more energyefficient manufacturing. C. Certain topics should not be brought up in the presence of upper management. D. Extensive evidence and documentation is required to convince a manager to deviate from a company routine. 4) Trevor Collins works in the collections department, and he is very successful at writing professional, effective letters to customers whose accounts are overdue. The human resources department asks to use copies of some of his letters in a training course for new employees to show good practices for written documents. These trainees are: A. a watchdog audience B. a secondary audience C. gatekeepers D. the primary audience 5) You are a technical writer in a large company who is working on a training manual to help new users learn the company's computer system. Employees will use your manual in training seminars taught by your company's trainers. The manual will also serve as an onthejob reference later. Both of the system analysts who designed the computer system and the trainers will comment on your draft. The trainers would be classified as what kind of audience for your manual? A. Primary B. Secondary C. Gatekeeper D. Watchdog 6) A written message is preferable to an oral one for all of the following EXCEPT A. minimizing undesirable emotions. B. getting an immediate response. C. discussing many specific details of a law, policy, or procedure. D. presenting extensive or complex financial data. 7) A written business request is answered positively and promptly on the first try. This is an example of a high level of: A. clarity B. effectiveness C. image D. goodwill 8) Which of the following is NOT a reason to use email? A. Email is completely secure so messages can only be viewed by the intended recipients. B. Email messages can include supplemental files that can also be viewed by recipients. C. Email is an easy way to communicate with many people simultaneously. D. Email is faster than many other types of communication. 9) Strong writing skills help you do all of the following EXCEPT A. communicate your points clearly. B. save time. C. provoke disagreement. D. make your communication efforts effective. 10) Which of the following is an ethically sound practice when communicating a business message? A. Designing documents to encourage readers to miss key points B. Including input from all parties interested in the development of the message C. Manipulating the audience to achieve the desired outcome D. Withholding information to reduce the likelihood of conflict 11) Which of the following audiences would receive an internal document? A. The job candidate you wish to hire B. The CPA who is auditing your company's books C. Your best customers D. The human resources director 12) Which of the following is NOT an appropriate practice when analyzing the audience prior to delivering a message? A. Consider whether there are subgroups in the audience. B. Learn about the cultural and demographic backgrounds of the audience members. C. Focus on all of the characteristics of the audience, whether or not they pertain to the message. D. Determine how much the audience already knows about the topic. 13) Which is an effective response when a coworker tells you about a problem she is experiencing? A. “Consider yourself lucky; our department has just been handed a lawsuit to deal with.” B. “When you say “nonresponsive”, do you mean that they haven’t even answered your emails?” C. “Just take care of it—that’s your job.” D. “You should have thought about how Shelley would react before you made that commitment.” 14) Which of the following statements does NOT show evidence of active listening in response to a coworker who says “Dave has to be kidding if he thinks we can finish this project by Friday.”? A. “It seems that you need a bit more time to really do a good job on this project.” B. “Is there anything I could do to help?” C. “Our next project is going to involve working collaboratively with the marketing department.” D. “It sounds like your department has been overwhelmed with all you have been asked to do.” 15) Your roommate is always complaining about how much work she has to do and how far behind she is. This is really starting to bother you. You secretly think that things would be a lot better for her if she spent more time studying and less time complaining. Which of the following would be the BEST response when she next tells you how much work she has to do? A. "I'm really tired of hearing you complain all the time." B. "You feel overwhelmed right now, don't you?" C. "You think that's bad; you should see all that I have to do." D. "It sounds like you have trouble managing your time." 16) Business communication practices in the United States place importance on the written word, and this indicates that our culture: A. is polychronic. B. has lowcontext preferences. C. has highcontext preferences. D. is monochronic. 17) It can be helpful for managers working overseas to have a basic understanding of the religion observed by workers in that company because: A. an ordinary business day in the United States may be a holiday in another country. B. then the manager knows when to buy gifts for his or her employees. C. a superior should always seem knowledgeable to his or her employees. D. most international companies insist that managers adopt all the customs of the host country. 18) Which of the following is NOT related to global business? A. Firms are increasing international management, and managers often find they need international experience if they want toplevel jobs. B. Many companies depend on vendors or operations in other countries. C. Exports are essential both to the success of individual businesses and to a country’s economy as a whole. D. The last two decades have seen a growing emphasis on diversity, with more and more women and people of color joining the U.S. workforce. 19) The success of which phase determines how well the group’s decision will be implemented? A. Formation B. Aggregation C. Formalization D. Coordination 20) The informational dimension of group interaction looks at: A. promoting friendliness. B. who will do what. C. the problem, data, and possible solutions. D. establishing group loyalty. 21) The interpersonal dimension of group interaction focuses on: A. process. B. content. C. method. D. people. 22) Which of the following sentences would be appropriate toward the beginning of a professional business report? A. “I would like to point out that the drop in sales in May 2007 was due to unusually rainy weather.” B. “You can’t determine the cause of the problem if you don’t know who’s involved.” C. “Members of ACE (Association of Creative Enterprises) were invited as speakers at the conference.” D. “The local college offers many Gen. Ed. courses that employees may take to enhance their communication skills.” 23) So that readers best understand your writing, do NOT use words that are: A. accurate B. business jargon C. familiar D. appropriate 24) Which of the following sentences that begin a letter is appropriate for contemporary business communication? A. “Here are the application forms you requested.” B. “Pursuant to you request, we are forwarding you the application forms you requested.” C. “Your application forms have been enclosed herewith.” D. “Enclosed please find the application forms you requested.” 25) Which of the following would be considered a planning activity when writing a report? A. Making an outline B. Getting feedback from someone else who has read the report C. Evaluating your work D. Checking for typographical errors 26) Which of the following would NOT be considered a planning activity when writing a report? A. Evaluating the problem B. Adding, deleting, and rearranging content C. Defining the purpose D. Analyzing the audience 27) Halfway through the process of drafting a memo, Jacob stops to think about how to word his next paragraph. What part of the writing process does this activity represent? A. Revising B. Gathering C. Editing D. Planning 28) Which of the following would NOT be considered a violation of a convention? A. Clipart is included throughout a loan contract. B. A resume is presented in an electronic format. C. An attorney’s business card is printed in red font on a yellow background. D. A business letter is hand written. 29) Which sentence is written in a style that would make it difficult to read? A. The South Street parking lot is closed due to construction. B. You may park in the South Street lot AFTER 5:00 p.m. C. NO parking in the South Street lot until construction is complete. D. EMPLOYEES MAY NOT PARK IN THE SOUTH STREET LOT. 30) Which of the following would be the BEST place to put your most important visual in a newsletter? A. Parallel to two or more smaller visuals to create balance. B. In the bottom left of the page to emphasize material that appears in the top half. C. In the top left of the page because the top is a position of emphasis. D. In the center of the page to indicate that the image is central to the newsletter. 31) Crystal agreed to serve on a company’s advisory board and now has to contact them to say she cannot attend a scheduled meeting where she was to be one of several key speakers. What should she do? A. Offer to send a knowledgeable colleague in her place. B. Resign from the advisory board before the meeting date. C. Let the company know she cannot not attend and that they will have to make arrangements for another speaker. D. Ask the company to cancel the meeting. 32) Is the following sentence an appropriate ending for a credit rejection? "If we can assist you in the future, please contact us." A. No, because it is too wordy B. No, because offering to help a reader whom you have just rejected is clearly insincere C. Yes, because it ends on a positive note D. Yes, because it offers an alternative 33) Which of the following is NOT a strategy for conveying positive emphasis in a negative message? A. Avoid telling readers the reasons for refusing requests, since that will emphasize the bad news. B. End the message positively. C. Focus on the options readers have rather than the options you are taking away. D. Avoid negative words and words with negative connotations. 34) Is the subject line "Improving Customer Service" appropriate in a message to superiors? A. No, because the boss is likely to think that you caused the problem B. Yes, because it makes it look like you "bought into" the goals of the organization C. Yes, because it focuses on solving the problem D. No, because the word "service" makes the subject line seem negative 35) When you are writing subject lines for negative messages to peers and subordinates, A. do not include the topic in the subject line. B. describe how the problem happened. C. put the topic, but not your action on it, in the subject line. D. put the topic, including your action on it, in the subject line. 36) Which of the following is a negative subject line? A. “Improving OnTime Performance” B. “Results of Customer Service Survey” C. “Reduction of Travel Benefits” D. “Change in Personal Leave Policy” 37) Which of the following is NOT a purpose in a negative message? A. To reduce or eliminate future correspondence on the same subject B. To make the reader accept personal responsibility for his or her faults C. To build a good image of the writer D. To build a good image of the writer's organization 38) In a badnews message to a superior, you should describe what led to the problem: A. so he or she will have adequate information to determine if the solution you are going to propose is appropriate. B. to pad the message so it does not upset the superior too much. C. so your superior can see that the problem is not your fault. D. to show that the problem is really your boss's fault because you have not been given adequate resources. 39) Which of the following should NOT be included in a badnews memo to your superior? A. A buffer in the opening paragraph B. A request for approval for the solution you want to implement C. The underlying factors that led to this specific problem D. The advantages and disadvantages of all the options if one is not clearly the best 40) A presentation designed to entertain and validate the audience is a(n): A. oral presentation B. goodwill presentation C. persuasive presentation D. informative presentation 41) A written message is preferable to an oral one when one of the goals is to: A. get an immediate action or response. B. modify a proposal that may not be acceptable in its original form. C. use emotion to help persuade the audience. D. present extensive or complex financial data. 42) An oral message is preferable to a written one when one of the goals is to: A. get immediate action or response. B. report many specific details of a law, policy, or procedure. C. minimize undesirable emotions. D. present extensive or complex financial data. 43) Which type of data is MOST appropriate for the appendix of a report rather than the body? A. Information that is crucial to the proof B. Supporting data that will later be examined by an attorney C. A small bar chart D. Information that readers will want to see in the body 44) Which of the following patterns of organization is characterized by a movement from the problem as it affects the organization to a discussion of the parts of the problem and solutions to each of these parts? A. Eliminating alternatives B. Problemsolving C. Particular to general D. General to particular 45) You are writing a report that recommends renovation projects in several buildings on your campus. The most appropriate organizational pattern would be: A. geographic or spatial. B. chronological. C. pro and con. D. functional. Good Luck!!! HonestAbe.
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