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Comm 330 Exam 1

by: Tonisha Hurd

Comm 330 Exam 1 COMM 330-010

Tonisha Hurd

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These notes cover the topics that will be on the first exam
Communication and Interpersonal Behavior
Scott Caplan
Study Guide
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This 3 page Study Guide was uploaded by Tonisha Hurd on Wednesday September 7, 2016. The Study Guide belongs to COMM 330-010 at University of Delaware taught by Scott Caplan in Summer 2016. Since its upload, it has received 6 views. For similar materials see Communication and Interpersonal Behavior in Social and Behavioral Sciences at University of Delaware.

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Date Created: 09/07/16
COMM 330 Study Guide Exam #1 Goals of Interpersonal Communication Beyond “Information Transfer” Meaning is negotiated between people In communicating we must: Instrumental or task goals Impression management/ self- presentation Uncertainty reduction Emotion Management Monitoring Nonverbal cues Basic Parts of the communication process 1.Messages 2. Sender/ Receiver 3. Feedback 4. Channel 5. Noise Channels and Sending/ Receiving Cognitive Process Encoding Process Decoding Process Cognitive Demand 3 Types of Noise Physical Noise/ Interference Psychological Noise Semantic Noise 2 levels of message meaning 1. Content Level 2. Relational Level Relational messages Involve: Relational Themes Power/ Dominance/ Submission Intimacy Task vs. Social orientation Stewarts Definition of communication 1. Complex 2. Collaborative 3. Meaning- Making We collaboratively construct a world of meaning, which we inhabit Symbolic Interaction The meanings of objects, people, symbols, and ideas are SUBJECTIVE- they come from communication between people The Power of meaning and expectations: Pygmalion Effect Self-fulfilling Prophecy (The Rosenthal Experiment) Factors that influence self-fulfilling prophecies Climate Input Response Opportunity Feedback Power= the ability to control the meaning making process Overview Basic Principles of Communication - We are never just a sender or receiver - All messages have multiple levels of meaning - Meaning is negotiated - We live in a socially constructed world of meaning - Power involves control of the meaning making process Language and its effects on perception across cultures Linguistic Determination (Personal/ individual) Linguistic Relativism (Perception of world) Sapir- Whorf basic ideas Language we use changes structures of how we view things Intercultural Communication Individualism vs. collectivism Individualism- The culture values the individual over the group; personal identity Collectivism- Identity is how you fit in the group; value based on ability to help the group High and Low Context Cultures Low Context Cultures -Value directness and clarity -Saying what you mean -Indirectness= Confusing High Context Cultures -Value indirectness - Words are not as important as context - Rely on non-verbal signs Functions of nonverbal Messages 1. Convey Meaning 2. Modify verbal messages 3. Regulating flow of interaction Learning to read tells Tell- An indicator about what’s going on with another person. Types of non-verbal cues 1. Proxemics 2. Vocalics 3. Kinesics 4. Facial Expression Characteristics of nonverbal communication 1. Messages are transmitted simultaneously 2. Perceived holistically 3. Add to or changes meaning of verbal messages 4. More emotional 5. Often misinterpreted 6. More likely to be believed 7. Related to culture (most but not all)


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