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Study Guide

by: Liliana Escobar

Study Guide Com 100

Liliana Escobar


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About this Document

Things to study for the upcoming test for Chapter 1
Dr. Cunningham
Study Guide
Communication 100
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This 3 page Study Guide was uploaded by Liliana Escobar on Friday September 9, 2016. The Study Guide belongs to Com 100 at Arizona State University taught by Dr. Cunningham in Fall 2016. Since its upload, it has received 5 views. For similar materials see in Communication at Arizona State University.


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Date Created: 09/09/16
1.1: The Importance of Studying Human Communication o Communication differs from other social science disciplines because it focuses exclusively on the exchange of messages to create meaning. o Scholars in communication explore what, when, where and why humans interact o To increase our understanding of how people communicate and help individuals improve their abilities to  communicate in a wide variety o Communication is a complex process whose effective performance requires an in­depth understanding of how it works and the ability to apply one’s critical thinking skills o   Scholars have proposed various definitions of critical thinking; we advocate the one that describes it as a  process that involves the following steps: 1.  Identify the assertion or action 2.  Ask, “what is the evidence for and against the assertion or action?” 3.  Ask, “what does the bulk evidence point to?” 4.  Ask, “what other explanations or conclusions are possible?” 5.  Continue to keep an open mind for new evidence and new ways of evaluating the assertion.  1.2: What is Human Communication? o Human communication is a transactional process in which people generate meaning through the exchange of  verbal and nonverbal messages in specific contexts, influenced by individual and social forces, and embedded  in culture. o Messages are the building blocks of communication events o The 7 basic components of human communication to consider in planning an interaction are message creation, meaning creation, setting, participants, channels, noise, and feedback.  o When we communicate, we encode and exchange two types of messages­­verbal and nonverbal­­and most of  these messages are symbolic (pg. 6) o Communication is symbolic, meaning the words we speak and the gestures we use are without any inherent  meaning. o Communicators use symbols to create meaning, so different groups often develop distinct words for the same  concept. o The main goal of communicating or exchanging symbols is to create meaning o Each message carries with it 2 meanings: content meaning and relationship meaning (pg. 8) o Communication helps create the shared meanings that shape families, communities, and societies  o Setting includes where the communication occurs, environmental conditions, noise, time, and the proximity of the communicators (pg. 8) o The number of participants, as well as their personal traits, will influence how the interaction unfolds (pg. 9) o The type of relationship communicators have and the history they share also affect their communication (i.e  family members, significant others, friends) o For a message to be transmitted from one person to the other, it has to travel through a channel (pg. 9) o The channel a person chooses to communicate a message through can affect how the message is perceived  and its impact on the relationship o Noise is any stimulus that can interfere with the message like loud music/voices, distracting clothes, etc. o The response to a message is called feedback, which lets the sender know if the message was received. 1.3 Model of Human Communication 1.4 Communication Ethics ∙ Ethics is the moral principles by which we judge right or wrong ∙ Communication ethics is the thought one applies to messages both received and sent ∙ Truthfulness is an important role in ethical communication because depending on how close you are to the  sender and or the receiver is how truthful you’ll be with each other. If you are very close to the other individual, you will expect them to be very trust worthy no matter how harsh. ∙ Sharing or withholding information also contributes to ethical communication because based on who is the  sender and or receiver you have base on how much information you disclose or not ∙ Benefit and harm of messages helps determine the most ethical choice, you decided how the other individual  will be affected by the message you are about to convey ∙ Absolutism versus relativism touches on how you judge each situation. Depending on who you are  communicating with, you base on how moral your message will be ∙ All in all, each ethical communication will differ depending on the situation and how their own beliefs, values  and moral training is based 1.5 Communicating Competently 1.  Communication competence: the ability to adapt one’s communication to achieve one’s goals 2.  Appropriateness­ following the rules, norms, and expectations for specific situations or relationships 3.  Effectiveness­ achieving one’s goals successfully ∙ Communicators are competent when using an understanding of themselves, others, context, and principles to  achieve their goals ∙ Speakers are competent when understanding expectations regarding behavior ∙ Speakers have 3 types of goals: Content, Relationship, Identity o Content­ what you are trying to achieve o Relationship­ want to change or maintain a relationship with another person o Identity­ how we want to perceive others or be perceived by others ∙ Depending on the situation certain communicating could be competent in one situation while not in another


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