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SCM3223 Logistics Test 2 study guide


SCM3223 Logistics Test 2 study guide SCM3223

Marketplace > University of Oklahoma > supply chain managemant > SCM3223 > SCM3223 Logistics Test 2 study guide

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This 11 page Study Guide was uploaded by EMOJI on Monday September 12, 2016. The Study Guide belongs to SCM3223 at University of Oklahoma taught by in Fall 2016. Since its upload, it has received 5 views. For similar materials see Logistics in supply chain managemant at University of Oklahoma.

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Date Created: 09/12/16
What are the requirements for an effective information flow in supply chain? accessiblerelevantaccuratetimelytransferable Éâ Éã þÙ What are the challenges posed by information technology viewed as a solution rather than a facilitating toolpeople do not understand or use it properlyscm practices not changed to match new technological capabilitypatchwork quilt of technologiespoor planning and operation Éâ Éã þÙ What are the drivers of sustainable practice in supply chains optimizationsynchronizationadaptabilityvelocityprofitability Éâ Éã þÙ What is optimization and how does technology help in this context the alignment of global supply chain resources - both tangible and intangible, down or outsources - to facilitate the success of supply chain membersA variety of software is available to help maximize supply chain performance. Optimization tools analyze all possible options to find the best solution to a supply chain problem, such as finding the most cost-efficient delivery routes within a set of delivery requirement contraints Éâ Éã þÙ In the context of supply chains, what is velocity the speed of which end to end flow occur in the supply chain. It encompasses speed-to-market for new product introduction and execution when conditions are rapidly changing. Éâ Éã þÙ what are the foundation elements in supply chain formation peopleprocessesstechnology Éâ Éã þÙ what differentiating capabilities should supply chain technology provide? visibility tools provide seamless flow of timely important info exception management to detect problems and alert organizations enabling rapid corrective actionautomated decision making are in the future but will take input from exception management systems and develop the optimal response Éâ Éã þÙ What are the four categories of scm software business intelligencesupply chain executionsupply chain planning supply chain event managmenet Éâ Éã þÙ what is Enterprise reosource planning ERP systems are multi module application software platforms that help organizations manage the important parts of their business they branch out to include supplier relationship management, customer relationship management, and other supply chain components, the connections between scis and erp grow stronger erp systems provides mechanism for supply chian members to efficiently share info Éâ Éã þÙ what is the most frequent application of scm software warehouse manamgement system (WMS) Éâ Éã þÙ What are the four steps in supply chain technology implementation needs assessmentsoftware selectiontechnical issuesasking the right questions Éâ Éã þÙ What is RFID and its use radio frequency identification - an automatic identification method that tags consist of a microchip and a printed antenna that can be packaged into many forms, such as a label, or imbedded in between the cardboard layers in a carton or product packaging. Éâ Éã þÙ Define cloud computing allows companies to focus on core competence while allowing a third party expert to manage technical elements at a competitive priceat its most basic, it is an extension of on demand computing. The next level enables economies through shared resources. At the highest allows the automation of hundreds of processes throughout the supply chain Éâ Éã þÙ What are the three major components of order management and customer service influencing the orderorder executioncustomer service Éâ Éã þÙ Customer service can be viewed in three different ways. Waht are there philosophyperformance measuresactivity Éâ Éã þÙ Touchpoint any point of contact between the organization offering service or product and the customer Éâ Éã þÙ customer relationship management is the art an science of strategically positioning customers to improve the profitability of the organization and enhance its relationships with its customer base Éâ Éã þÙ what are the dif ways in which the actions of a customer affect cost how they orderhow much they orderwhat they orderwhen they order and order Éâ Éã þÙ draw the customer segmentation matrix protect, cost engineer, build, danger zoneY-high, low (net sales value of customer)X - low, high (cost to serve) Éâ Éã þÙ Identify the four classes of customers in the matrix and explain each protect zone - those who fall into this are the most profitable danger zone - customers here are the least profitable and incur a lossbuild zone - these have a low cost to serve and build net sales value to help drive the customer into the protectcost engineer - have high net sales value and high cost to serve Éâ Éã þÙ What is "1/7 net 15" invoice can be paid within 7 days with a 1% discount and must be paid in full within 15 days Éâ Éã þÙ What is activity based costing and how is it different from traditional costing measures the cost and performance of activities, resources, and cost object. resources are assigned to activities then activities are assigned to cost objects based on their use.traditional cost accounting is well suited to situations where an output and an allocation process are highly correlatednot very effective in situations where the output is not correlated with the allocation base Éâ Éã þÙ large orders are always more expensive to pick and ship. Do you agree ... Éâ Éã þÙ Define order cycle, replenishment cycle, and order to cash order cycle- all activities that occur from when an order is receive until the product is receivedreplenishment cycle - refers to the acquisition of additional inventory, one firms order cycle is another replenishment cycleorder to cash- thirteen principles: d1.1-d1.7 represent info flows, d1.8-d1.12 represent product flows and d1.13 represent cash flow Éâ Éã þÙ What are the steps in the information flow of an order process inquiry and quotereceive, enter, and validate order reserve inventory and determine delivery dateconsolidate orders plan and build loadsroute shipmentsselect carriers and rate shipments Éâ Éã þÙ what are the steps in the product flow of an order receive product at warehousepick productload vehicle, generate shipping documents, verify credit, and shipreceive and verify product at customer siteinstall product Éâ Éã þÙ How does the variance in the order cycle affect costs time and variability affects not only the customers satisfaction but also their inventories which directly affects cost. Éâ Éã þÙ When comparing order cycles, the average order cycle is always the most important? No, the last day in the range is the most important. The supplier wants to guarentee delivery within that amount with no stock-outs in its manufacturing process. Absolute length of the order cycle influences demand inventory Éâ Éã þÙ The order cycle for a product has an average of 10 days and range 5 to 15 days. A company uses 100 units daily. How much stock should it have on hand. 100 x 15 = 1500 Éâ Éã þÙ what are the five measures of customer service performance orders received on timeorders received completeorders received damage freeorders filled accuratelyorders billed accurately Éâ Éã þÙ upside deliver adaptabilityupside deliver flexibilitydownside deliver adaptability Upside Deliver Adaptability: is the maximum sustainable percentage increase in quantities delivered that can be achieved in 30 days with the assumption of unconstrained finished good availabilityUpside deliver flexibility: is the total elapsed days between the occurrence of unplanned event and the achievement of sustained delivery performanceDownside deliver adaptability: is the max percentage reduction in delivered quantities that your business entitiy can sustain at 30 days prior to delivery with no inventory or cost penalties Éâ Éã þÙ Shoudl an organization always have 100% service level? no, because sometimes a large cash flow lost once you pass the break even point. Roi decreases after the break even point towards 100% Éâ Éã þÙ what is stock-out? what are the ways in which a customer responds to a stock-out? stockout occurs when quantities are not available. Respond: backorders, lost sales, lost customers Éâ Éã þÙ What is sustainability practices value harmony between the industrial system and nature? Éâ Éã þÙ what is one of the priorities of sustainability? reducing the carbon footprint is a sustainability priority for logistics Éâ Éã þÙ What is reverse flow? goods and materials moving upstream in the supply chain traditionally ignored, but regulation and economics have increase attention on them Éâ Éã þÙ What are the 8 categories of products/materials in a reverse flow? FOURPRRSproducts that have failed: are unwanted, damaged, or defective, but can still repaired or remanufacturedproducts that are old: obsolete, or near the end of their life but have some salvage valueproducts that are unsold from retailers: usually referred to as overstocks that have resale valueproducts being recalled: due to tsafety or quality defect that may be repaired or salvagedproducts needing "pull and replace repair" before being put back into serviceproducts that can be recycled such as pallets, containers, compute inkjet cartridgesproducts or parts that can be remanufacturedscrap metal that can be recovered and used as a raw material for further manufacturing Éâ Éã þÙ what is reverse logistics the process of moving or transporting goods from their final destination for the purpose of caputirng value or for porper disposal Éâ Éã þÙ what is a closed loop supply chain designed and managed to explicitly consider both forward and reverse flows activities in a supply chain Éâ Éã þÙ Four R's sustainability reuseremanufacturerefurbishingrecycling Éâ Éã þÙ what are the common barriers to implementing a reverse flow program priority relative to other issues and potential projects or programs in the organizationinattention or lack of buy in from top level management in the orgfinancial resources necessary for operations and asset infrastructurepersonnel resources required to develop and implement the reverse flows programadequacy of material and information systems to support the returns program Éâ Éã þÙ What are the five factors that should be considered when managing reverse flows? avoidance - producing high quality products and developing processes to minimize or eliminate returnsgatekeeping - checking and screening merchandise at the entry point into the reverse flows process to eliminate unnecessary returns or minimize handlingreducing reverse cycle times - analyzing processes to enable and facilitate compression of time for returns to enhance value recaptureinformation systems - developing effective information systems to improve product visibility, reduce uncertainty, and maximize economies of scalereturns centers - developing optimum locations and facility layouts for returns centers to facilitate network flowasset recoverypricing - negotiating the best price for products being return and resold outsourcingzero returnsfinancial management Éâ Éã þÙ what are the seven principles of supply chain management segment customer based on needscustomize logistics network listen to market signal and plan accordinglydifferentiate products closer to customerssource strategicallydevelop supply chain technology strategyadopt channel - spanning measures Éâ Éã þÙ CEO perspective of SCM initiatives is consistent with the growth perspective that CEOS favor? you agree? CEOS want top line growth but they see SCM as cost reduction so they do not agree. Éâ Éã þÙ What are the five major global strategies for SCM Global Rebalancingproductivity imperativeglobal gridpricing the planetmarket state


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