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Study guide Q&A MIS 3063

by: Lindsay Taylor

Study guide Q&A MIS 3063 MIS 3063

Lindsay Taylor
GPA 3.47

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mis 3063 review Qs for the midterm (fall 2016) Q&A
Introduction to Management Information Systems
Dr. Killingsworth
Study Guide
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This 6 page Study Guide was uploaded by Lindsay Taylor on Wednesday September 14, 2016. The Study Guide belongs to MIS 3063 at East Carolina University taught by Dr. Killingsworth in Fall 2016. Since its upload, it has received 15 views. For similar materials see Introduction to Management Information Systems in Management Information Systems at East Carolina University.


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Date Created: 09/14/16
Review Q&A for MIS Midterm Exam (Fall 2016) Ch1 CE1 CE2________________________________________________________________________________ 1. What does Moore’s Law mean? --cost of data processing, communications and data storage is essentially zero 2. Rapid technological change has caused those wanting job security to focus on what? --making non-routine cognitive skills have gained more market value 3. What is abstract reasoning? --Involves using models; Ability to make and manipulate models 4. Define collaboration. --Activity of two or more people working together to achieve a common goal, result, or work product 5. What is necessary for effective collaboration? -- giving and receiving of critical feedback is necessary 6. What does the process of group feedback and iterations provide? -- Group feedback and iterations allow for different perspectives to be shared 7. What are the guidelines for giving and receiving critical feedback? --Be specific --Avoid personal comments --Question your emotions --Offer suggestions --Strive for balance --Do not dominate --Demonstrate a commitment to the group 8. When would it be appropriate to use a discussion forum (DF)? A webinar (W)? -- DF: This works great when team members need to meet but can’t meet at the same time. -- W: For a more formal and organized presentation. 9. What is the difference between synchronous and asynchronous? --synchronous: is said to occur if all members of a team meet at the same time. --asynchronous: occurs over a period of time through a "different time-different place" mode 10. Describe shared content with version management. -- content sharing systems that provide version management can track changes to documents. * webinar useful when team needs to communicate at the same time *discussion forum useful when team needs to communicate but at different times Ch2______________________________________________________________________________________ _ 1. Define business process. --network of activities for accomplishing a business function 2. Distinguish between different business process model components (e.g., activity, repository, flow) (2 questions) -- Activities – Transform resources and information of one type into another type; they are the specific tasks that need to be accomplished as part of the business process. Decisions – A question that can be answered Yes or No Roles – Sets of procedures Resources – People, or facilities, or computer programs assigned to roles Repository – Collection of data that is stored within a business process 3. Distinguish between business process modeling notations. -- The start of an event is represented by a circle while the end of an event is represented by a circle with a dark border. An activity is represented by a rectangle. A sub-process is a set of activities with a logical sequence (a process) that can be broken down into more levels of detail. To indicate that a process has sub- processes, a rectangle contains a plus sign. Clicking on such a component would allow the user to drill down within a process. A data repository is represented by a parallelogram. A diamond designates a decision. Data flows between components are represented by a dotted arrow with a circle endpoint and an arrowhead. The name of the data flow is designated on the line. A control flow, showing the direction of flow within the diagram, is represented by a solid lined arrow. Finally, an annotation is represented by text with a bracket above it. 4. What does an effective business process enable an organization to do? -- Effectiveness: Business process enables organization to accomplish its strategy. 5. Know the information system framework (the actors, instructions, bridge) -- We can use the Information Systems Framework to examine level of automation within an organization. Notice the symmetry of these components and how automation of a process activity consists of moving work from the human side to the computer side of the symmetrical five-component framework. Outermost components of the IS framework, hardware and people, are both actors; they take (the form of) actors, e.g., they take actions. Software and procedure components are sets of instructions. Software is instructions for hardware and procedures are instructions for people. Finally, Data is the bridge between the computer side and human side. 6. Define automated activities. -- When activities formerly done by people following procedures are moved to computers that perform the work by following instructions in its software. Ch3 (IMPORTANT CHAPTER!!)__________________________________________________________________ 1. What is an organization’s competitive strategy derived from? -- Organizations examine industry structure to determine a competitive strategy 2. What two types of forces can Porter’s five competitive forces be grouped into? -- There are 3 Competitive Forces • Competition from vendors who manufacture substitutes • Competition from new competitors • Competition from existing rivals -- There are 2 Bargaining Power Forces • Bargaining power of suppliers • Bargaining power of customers 3. Know when a threat from a substitute is strong or weak; when a threat from a competitor is strong or weak, etc. -- Threat of substitutes is determined by factors such as: Brand loyalty of customers Close customer relationships Switching costs for customers Relative price for performance of substitution Current trends -- If the price of an alternative is lower than the price of the existing product and customers perceive the similar benefits from both products then the threat of substitutes is strong! 4. What does an organization choose to respond to the structure of its industry? -- An organization responds to the structure of its industry by choosing a competitive strategy. 5. Know examples of how a competitive strategies, such as how it might focus on product differentiation within an industry segment or how it might focus on cost. -- A unique product targeting a segment of customers would follow a focused differentiation strategy while a product designed to be better across the industry would follow an industry-wide differentiation approach. On the other hand, A product focused on lowest cost across the industry would follow an industry-wide cost approach while one that focused on lowest cost within an industry segment would follow a focused-cost approach 6. What is value as defined by Porter? -- amount of money a customer is willing to pay for a resource, product, or service 7. What is a value chain? -- a network of value-creating primary and support activities 8. Distinguish between the different types of primary activities. -- There are five primary activities. Inbound logistics, refers to receiving, storing, and disseminating inputs to the product. Transportation and warehousing of raw materials would be good examples. Operations and manufacturing activities involve transforming inputs into the final product. Outbound logistics involves collecting, storing, and physically distributing the product to buyers. Final goods warehousing and shipping to customers would be examples of this primary activity. Sales and marketing involves convincing buyers to purchase the product and providing a means for them to do so, whether that be websites or brick-and-mortar. Finally, customer service involves assisting customers in the use of the product and maintaining and thereby enhancing the product value. Companies selling food products might consider providing recipes that would trigger the increased use of their products by suggesting different ways to use it. 9. What might be an advantage of self-driving cars? -- fewer accidents 10.What is the Internet of Things? -- refers to the idea in which objects are becoming connected to the Internet so that they can interact with other devices, applications, or services. Ch5_____________________________________________________________________________________ __ 1. What is the purpose of a database? -- is to organize and keep track of things. A database stores lists of data involving multiple themes whereas most spreadsheets store data with a single theme. 2. Define the terms byte, field, record, and table. What are they also called? (2 questions) - Byte: a group of binary digits or bits (usually eight) operated on as a unit; a byte considered as a unit of memory size. - Field: a space that holds specific parts of data from a set or a record - Record: is a collection of data items arranged for processing by a program. - Table: Refers to data arranged in rows and columns. A spreadsheet for example. Also called a relation. 3. Define metadata (2 questions) -- Metadata is data that describes data contained in a database; --Metadata is special data that describes the structure of a database; definitions of the tables, fields and relationships. 4. What is a key? -- Key – a column or group of columns that identifies a unique row in a table. 5. What is a relational database? -- Databases that carry their data in the form of tables and represent relationships using foreign keys are called relational databases 6. What is a DBMS? -- A database management system (DBMS) is a program that is used to create, process, and administer a collection of self-describing integrated records. Ch6_____________________________________________________________________________________ __ 1. What does the term, elastic, mean in relation to the definition of the cloud? -- Elastic leasing of pooled computer resources accessed via Internet Protocols  Computing resources leased can be increased or decreased dynamically in cloud- based hosting 2. What are the advantages of in-house hosting? -- control of data location 3. What is a content delivery network? -- System of hardware and software stores user data in many different geographical locations and makes data available on demand 4. What is a virtual private network? -- A virtual private network is a connection that uses Internet to create a secure, private point-to-point connection CE3_____________________________________________________________________________________ __ 1. What is a mobile system? -- Mobile systems are Information systems that support users in motion 2. What are the major elements of a mobile system? -- Users in motion, Mobile devices, Wireless connectivity, Cloud-based resources Ch7, CE9___________________________________________________________________________________ 1. When given an IS scope (e.g., personal, workgroup, enterprise, inter- enterprise), be able to identify examples of users who would use that type of information system. -- personal: drug salesperson; workgroup: physician partnership; enterprise: hospital; inter-enterprise: PRIDE system 2. What are the characteristics of an enterprise information system? -- 100s- 1000s of users; formal procedures; problem solution affect enterprise; difficult to change 3. Define an inter-enterprise information system. -- Inter-enterprise information systems are shared by two or more independent organizations 4. What is an information silo? -- An information silo exists when data are isolated in separated information systems. 5. Applications that support the sales and marketing department are? -- lead tracking; lead generation; customer mgmt.; sales forecasting; product and brand mgmt 6. Administrative applications such as recruitment and compensation support which department? -- human resources 7. What is an enterprise resource planning (ERP)? -- Enterprise Resource Planning (ERP) is a suite of applications, called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform 8. What tasks should be considered while implementing an enterprise resource planning (ERP) application? -- A true ERP must integrate the supply chain, manufacturing, CRM, human resources, and accounting. -- determine current and ERP models, remove inconsistencies, implement the ERP application. 9. What is included in a customer relationship management (CRM) system? -- CRM: (sales prospecting, customer management, marketing, customer support, call center support)


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