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Unit 1 Vocabulary Key Terms

by: Hanna Roberts

Unit 1 Vocabulary Key Terms COM 110

Marketplace > Illinois State University > COM 110 > Unit 1 Vocabulary Key Terms
Hanna Roberts

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all of the key terms for unit 1
Communications as Critical Inquiry
Lisa Martin
Study Guide
unit, one, 1, Vocabulary, key, terms
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This 3 page Study Guide was uploaded by Hanna Roberts on Thursday September 15, 2016. The Study Guide belongs to COM 110 at Illinois State University taught by Lisa Martin in Fall 2016. Since its upload, it has received 3 views.


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Date Created: 09/15/16
● The communication process: six elements that are necessary for any communication event;  these include people (speaker and listener), the message, channel, interference, feedback, and  context. ● People (speaker and listener): speaker and listener involved in the communication encounter ● Frame of reference: a person’s experience, goals, values, attitudes, beliefs, culture, age, gender, and knowledge that he/she brings to the communication encounter  ● Message (verbal and nonverbal) ● Channel: the medium through which we communicate ● Interference (external and internal): anything that gets in the way of shared meaning between  the speaker and listener ○ External interference: static or noise that distracts the speakers or listener from the message  such as loud music, traffic, people laughing or talking, or a bad connection on your telephone or  email server. ○ Internal interference: causes speaker or listener to lack concentration; includes personal  concerns, physical ailments, stress, or conflict ● Feedback: the responses to either the speaker’s or the listener’s verbal or nonverbal message ● Context: the time of day, location, or social situation surrounding the communication encounter ● Action model: Views communication as a linear process ● Interaction model: views feedback as part of the communication process ● Transaction model: views communication as the simultaneous sending and receiving of  messages that occur in context ● Competent communicator:  one who has the knowledge, skill motivation, and judgment  necessary for a communication encounter ● Confident communicator: one who has decreased apprehension in public, personal, and  professional contexts ● Ethical communicator: application of our ethical standards to the messages we produce and  consume ● Critical thinker: ability to make reasonable decisions about what to believe or do based on  careful evaluation of available evidence and arguments ● Information literacy: ability to find appropriate sources, analyze the material, evaluate the  credibility of the sources, and to use and cite those sources ethically and legally ● Media literacy: ability to critically evaluate what is heard and seen in the mass media ● Citizen in a democracy: one who uses critical thinking skills to advance local, state, national, or international causes ● Natural nervousness: extra adrenaline that provides a speaker with added energy before a  presentation  ● Communication apprehension: an individual's fear or anxiety associated with real or  anticipated communication with others ● Public speaking anxiety: person’s anxiety specifically associated with giving presentations ● Heredity: a cause of communication apprehension resulting from an enduring personality trait ● Trait­like apprehension: a genetic predisposition for feeling anxious in most situations ● Situation­based apprehension: feeling anxious temporarily due to a particular event at   particular time ● Audience­based apprehension: Feeling anxious to interact with a specific person(s) ● Context­based apprehension: feeling anxious in certain settings, such as one­on­one, groups,  meetings, or public speaking ● Childhood reinforcement: apprehension that is learned through modeling or past experience ● Skills deficit: apprehension caused by lack of knowledge of the skills involved in public  speaking ● Internal effects: psychological issues that may become physical due to communication  apprehension ● External effects: behavioral issues such as avoidance or disfluency that can stem from  communication apprehension ● Systematic desensitization: relaxation technique used to manage physical symptoms of  communication apprehension ● Cognitive restructuring: strategy used to manage psychological effects of communication  apprehension; restructures thoughts from irrational to rational ● Visualization: a technique for managing apprehension in which the speaker imagines giving a  successful presentation ● Skills training: communication apprehension strategy that involves learning about the steps  necessary to plan and present a public speech as well as gaining practice in doing so ● Ethics: set of standards that offer guidance about the choices we make and why we behave as we do ● Ethical communication: application of our standards to the message we produce and consume ● Ethical standards: guidelines that help us make responsible decisions. These standards can be  based on political, dialogical, human, or situational perspectives  ● Political perspective ● Dialogue perspective: an ethical standard used to promote the development of self, personality,  and knowledge ● Human perspective: an ethical standard that guides our responsibility to ourselves and to others  to be open, gentle, compassionate, and critically reflective in our choices ● Situational perspective: an ethical standard using context to guide a decision  ● Credo: code of ethics to guide our communication behaviors  ● Intentional plagiarism: knowingly stealing someone else’s ideas or words and passing them off  as your own ● Unintentional plagiarism: neglecting to cite your source appropriately, because of careless note taking or documenting during the research process ● Global level plagiarism: intentionally taking entire passages or speeches from someone else's  work ● Partial level plagiarism: intentionally taking key words and phrases from someone else’s work  and using them within your own speech ● Ethical norm: rules of behavior ● Classroom code of conduct: list of rules that will govern speakers and listeners in your class  during discussions and speech presentations  ● Frame of reference: a person’s experiences, goals, values, attitudes, beliefs, culture, age,  gender, and knowledge that he/she brings to the communication encounter  ● Perceptual Filters ● Select ● Organize ● Interpret ● Selective Perception ● Subjective ● Confirmation Bias ● Selective Retention ● Figure/Ground ● Grouping ● Proximity: design principle that suggests if two or more visual items are related, they should be  grouped closely ● Similar ● Closure ● Context: the time of day, location, or social situation surrounding the communication encounter ● Physical ● Experimental ● Situational: an ethical standard using context to guide a decision ● Self­Awareness ● Self­Concept ● Self­Appraisal ● Self­Image ● Self­Esteem ● Self­Fulfilling Prophesy ● Johari Window ● Open ● Blind ● Hidden ● Unknown


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