What are the traits of positive messages? What is the process of writing positive messages? What should be the content of direct claims and complaints?

Name: BUSN 3005 Lecture Notes 9.12.16
Brand: StudySoup
SKU: 2326635
Price: 45.00 USD
Availability: InStock
Rating: 5 (1 reviews)

9.12.16 Wk. 4 Monday, September 12, 2016 11:02 AM PositiveMessage Characteristics • Positivemessages share the following traits: ○ Use the direct form of communication ○ Are routine and straightforward ○ Help workersconduct everydaybusiness ○ Make up the bulk of workplace communication ○ Require solid writing skills • Types of PositiveMessages ○ Simple requests for information or action ○ Replies to customers • Channels used for positive messages ○ e-mails ○ Memos ○ Letters ○ Social media networks ○ Blogs ○ IM and text messages Effective PositiveMessages and the Writing Process • Phase 1: Analysis,Anticipation, and A