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Intro to Health Administration HSA 358 Exam 1

by: Lamourcj

Intro to Health Administration HSA 358 Exam 1 HSA 358

Marketplace > James Madison University > Health and Human Services > HSA 358 > Intro to Health Administration HSA 358 Exam 1
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Exam 1 study guide
Health Administration
Dr. Jon Thompson
Study Guide
50 ?




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This 3 page Study Guide was uploaded by Lamourcj on Thursday September 22, 2016. The Study Guide belongs to HSA 358 at James Madison University taught by Dr. Jon Thompson in Fall 2016. Since its upload, it has received 26 views. For similar materials see Health Administration in Health and Human Services at James Madison University.


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Date Created: 09/22/16
Intro to HSA Study Guide- Exam 1  Organizations and their environment o Open vs. closed systems  Open systems- dependent on resources from outside the organization  Closed systems- independent from outside resources o Environment as source of resources/influences  The environment contains many organizations who provide these resources (suppliers)  These organizations may become competitors  Also contains other similar organizations (other hospitals, other physician practices, etc.) who need the same resources o Environmental sectors/influences  Many things “going on” in environment that influence focal organization  Influence- factor, trend or issue that affects the focal organization  Types:  o Response and adaptation of organization to environment  Identify and understand influences  Adapt organization to effectively deal with influences  Take action/ensure long-term viability o Exchange relationship  HSO o Examples of “influences” and “responses” o Case: Valley Hospital  Management, Managers, and Management functions o Definitions:  Management  Manager  Management functions o Need for managerial sense-making of environment/good perceptions o Input/process/output model o Examples of performance/outcomes o 6 management functions: o examples of tasks in each function o staff v. line managers o skills and roles of managers o how managers spend time (chore tasks, routine add-ons, specialty add-ons) o challenges for managers o org. chart discussion- management levels in org.  HSO Values, Mission, Vision and Goals o Definitions:  Values- beliefs that are important to us, principles that we stand for/are committed to, and drive our behavior  Mission- organizational purpose, and what we set out to do  Vision- determining a desired future state o Examples of values and missions  Values:” to support and reward… caring and compassion, safety, excellence and professionalism, teamwork and trust, mutual respect and recognition, accountable/ethical behavior.”  Mission: “improve the health of the diverse community we serve through excellence in patient care, education and research.” o Ways to categorize missions o Role of manager in establishing values, ensuring employee adherence to values  Managers define and shape the culture. o Organizational culture 2  Ingrained patterns of shared beliefs, values and behaviors, with associated symbols and rituals, that are acquired over time by members o Case: Unhealthy Hospital  Organization Design and settings o Organizing= establishing the organizational design o Weber’s model and characteristics o Direct care and non-direct care practice settings (know examples of each) o Concepts and principles of design/structure o Task interdependency o Ways to structure the organization/unit (functional, matrix, PLM) o Advantages and disadvantages of each model o Things you can tell from organizational charts  Governance o GB, PSO and Management o Roles of each o Characteristics of NFP GB o PSO membership and by-laws o Challenges for HSOs o Case: Day After 3


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