Organizational Behavior 3318 - Test 2 Study Guide
Organizational Behavior 3318 - Test 2 Study Guide 3318
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This 5 page Study Guide was uploaded by Faris Hijjazi on Monday September 26, 2016. The Study Guide belongs to 3318 at University of Texas at Arlington taught by Wendy J. Casper in Fall 2016. Since its upload, it has received 95 views. For similar materials see Organizational Behavior in Business at University of Texas at Arlington.
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Date Created: 09/26/16
Organizational Behavior 3318 - Test 2 Monday, October 10, 2010:05 PM Organizational Behavior 3318 - Test 2 Study Guide ________________________________________ Chapter 5: • Define and understand motivation. The "Secret to Success" video embedded in the slides talks about the importance of grit, which is a good indicator of success besides IQ or family income. • Understand and be familiar with the three strategies of motivation: ○ internal ○ process ○ external • Know the early motivational theorists: ○ Max Weber ○ Sigmund Freud ○ Adam Smith ○ Frederic Taylor • Be familiar with Maslow's Hierarchy of Needs: (From Lowest to Highest) ○ physiological ○ safety and security ○ love (social) ○ esteem ○ self-actualization. • Understand the two theories and understand the assumptions associated with each: ( Douglas McGregor) ○ Theory X ○ Theory Y • Understand Alderfer's ERG Theory: (Starting from bottom to top) ○ Physiological/Safety and Security - Existence ○ Love (Social) - Relatedness ○ Esteem/Self-actualization - Growth • Understand and define McClelland's Theory which contains three categories: ○ Need for achievement ○ Need for power ○ Need for affiliation. • Understand Herzberg's Two Factor Theory and know the factors associated with each: ○ Motivation ○ Hygiene The video embedded in the slides is a video of Herzberg explaining the Motivation- Hygiene Theory. • Define and understand the equity theory. • Understand the Individual-Organizational Exchange Relationship. (Refer to table in the slides) • Understand Adam's Theory of Inequity. • Be familiar with the different types of equity and inequity at work: ○ equity ○ negative equity ○ positive equity ○ positive equity • Understand the strategies for resolution of inequity, in addition to the new perspectives in the equity theory. ○ equity sensitive ○ benevolent ○ entitled • Define and understand Expectancy Theory, the tenants associated with the theory and key terms: ○ valence ○ expectancy ○ instrumentality • Understand the Expectancy Theory of Motivation, refer to the slides to examine the figure. The video is a short clip that demonstrates the Expectancy Theory. • Know the three causes of motivational problems. Chapter 6: • Define and understand Learning. • Understand and be familiar with the two types of conditioning. ○ classical conditioning ○ operant conditioning • Be familiar with positive and negative consequences. • Define and understand the following terms: ○ reinforcement ○ extinction ○ punishment • Understand reinforcement and punishment strategies. Refer to the slides. • Understand Bandura's Social Learning Theory: ○ Task-Specific Self-Efficacy • Define and understand goal setting. • Be familiar with the characteristics of effective goals. The video embedded in the slides elaborates on the characteristics. • Know the goal-setting functions. • Understand how to increase work motivation and task performance. • Understand how to reduce role stress. • Understand how to improve performance evaluation. ○ Define and understand management by objectives. • Define and understand performance management. • Be familiar with the different steps in performance management. • Define and understand performance appraisal. Know some of the key factors associated with performance appraisal. Refer to the slides. • Understand the difference between actual and measured performance. Refer to the figure in the slides. • Understand some key factors associated with communicating performance feedback. • Understand and define 360-Degree feedback. Understand the bases associated with 360-Degree feedback: ○ manager evaluation ○ self evaluation ○ customer evaluation ○ peer evaluation ○ reports • Understand employee development from both perspectives: • Understand employee development from both perspectives: ○ supervisor should... ○ employee should... • Understand the difference between individual and team rewards. • Understand the steps in correcting poor performance. • Understand Kelly's Attribution Theory and the three key terms: ○ consensus ○ distinctiveness ○ consistency • Refer to the slides to get a better understand about information cues and attributions. • Understand the attribution model. • Define and understand mentoring. Chapter 7: • Define and understand stress. ○ stress ○ stressor ○ distress (or strain) • Understand the homeostatic/medical approach to stress. • Understand cognitive appraisal and the two perspectives associated with each: ○ problem-focused coping ○ emotion-focused coping • Understand person-environment fit and some of the aspects associated with it. • Understand and define psychoanalytic stress. • Understand the stress response and the associated steps. Refer to the slides. • be familiar with the sources of stress at work and outside work. Refer to the tables in the slides. • Understand what positive stress is. • Understand Yerkes-Dodson Law and be familiar with the shape of the graph. Refer to the slides to view the graph and some information. • Understand the different types and sources of individual stress: ○ medical illness ○ behavioral problems ○ work-related psychological disorders • Be familiar with organizational distress and the three key terms: ○ participative problems ○ performance decrement ○ compensation award • Understand Achilles Heel Phenomenon. • Know the Type A behavior patterns. • Understand personality hardiness: ○ personality hardiness ○ transformational coping • Understand and define the following three terms: ○ self-reliance ○ counter-dependence ○ over-dependence • Define and understand preventative stress management and the three types: ○ primary prevention ○ secondary prevention ○ secondary prevention ○ tertiary prevention • Understand preventative stress maintenance. Refer to the figure in the slides. • Know the steps in organizational stress prevention. ○ job redesign ○ goal setting ○ role negotiation ○ social support systems • Understand and be familiar with the job strain model located in the slides. • Know the different sources of social support at home and work. • Understand individual preventative stress management. Refer to the slides for different actions for each of primary, secondary, and tertiary prevention. • Know what managers can do to reduce stress. Chapter 9: • Define and understand the following two terms: ○ group ○ work teams • Understand why to work in teams. • Define and understand teamwork. • Know the differences between new team environment and old work environment. • Be familiar with the benefits of teams for organizations and individuals. • Define and understand the following terms: ○ norms of behavior ○ group cohesion ○ social loafing ○ loss of individuality • Know the three types of issues addressed by groups: ○ interpersonal issues ○ task issues ○ authority issues • Know and define the two types of group formations: ○ formal groups ○ informal groups • Know the stages of development: (In order) ○ forming ○ storming ○ norming ○ performing ○ adjourning • Understand and define the Punctuated Equilibrium Model. • Know the major group characteristics: ○ purpose and mission ○ behavioral norms • Group cohesion, define earlier. • Know some of the characteristics associated with high cohesive groups. • Examine and understand the graph that discusses cohesion and work related tension. • Define and understand task functions. • Know the different key aspects associated with team task functions. • Define and understand maintenance functions. • Define and understand maintenance functions. • Know the different key aspects associated with maintenance functions. • Be familiar with the different work team structure issues. ○ goals and objectives ○ guidelines ○ performance measures ○ role specification ○ managing cooperative behaviors ○ managing competitive behaviors • Know and be familiar with the different skills of empowerment. • Define and understand self-managed teams. • Understand the concept of Upper Echelons. (teams at the top) • CEO Tenure • Understand the aspect of multicultural top teams.
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