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This 1 page Study Guide was uploaded by Malika Jarrett on Tuesday October 4, 2016. The Study Guide belongs to Com 327-01 at Dean College taught by Professor Zager in Fall 2016. Since its upload, it has received 3 views. For similar materials see Applied Professional Communications in Communications at Dean College.
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Date Created: 10/04/16
COM 327 Test 1 Review Sheet Defining Communication Models of communication: Linear, Interactive, Transactional Strategic communication goals: Instrumental, relational, identity Communication Networks: formal vs. informal Communication channels Types of theories: common sense, working, scholarly Primary vs. Secondary research Types of research methods Parts of a research study (*See “How to read a research study” under posted readings) Qualitative vs. Quantitative methods Two components of training presentation (knowledge and skills) Phases of group work: forming, storming, norming, performing, adjourning Characteristics of interviews Types of interviews: information, career research, employment, performance appraisal Types of interview structures Possible causes of conflict in group Approaches to managing conflict: avoiding, accommodating, collaborating, competing compromising
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