School: University of Houston
Course: Business-Professional Comm
Professor: Suzanne buck
Term: Fall 2016
Name: COMM 3356, Week 7 Notes
Description: Describe how delivering routine messages impacts credibility.
Describe the process for developing routine business messages.
Construct task-oriented routine messages, including requests, expectations, directions, responses to inquiries, announcements, and claims.
Construct relationship-oriented routine messages, including appreciation apologies, and expressions of sympathy.