ICS 200 Quiz 3 Study Guide
ICS 200 Quiz 3 Study Guide ICS 200
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This 12 page Study Guide was uploaded by Tatum Notetaker on Thursday October 13, 2016. The Study Guide belongs to ICS 200 at DePaul University taught by Paul Kessenich in Summer 2016. Since its upload, it has received 25 views. For similar materials see Introduction to Business in Business at DePaul University.
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Date Created: 10/13/16
ICS 200 Quiz 3 Study Guide CHAPTER 7 What are some of the Managers tend to be young, changes happening in more are female, less have gone management today? to elite universities, are more likely to be working in teams, and some are assuming completely new roles What is the definition of Management: process used to management? accomplish organizational goals What are the four Planning: anticipating trends functions of management? and determining the best strategies to achieve organizational goals Leading: guiding, training, coaching, and motivating others to work effectively Organizing: designing the structure of the organization and creating conditions in which everyone and everything works together to achieve organizational goals Controlling: establishing clear standards, rewarding employees for a job well done, and taking corrective action if employees need it What is the difference Goals is about the long term, between goals and while objectives are specific, objectives? short-term statements detailing how to achieve the long term goals What does a company Analyzes an organization’s analyze when it does a strengths, weaknesses, SWOT analysis? opportunities, and threats What are the differences Strategic planning: process of between strategic, determining the major goals of tactical, and operational the organization and the policies planning? and strategies for obtaining and using resources to achieve those goals Tactical planning: process of developing short-term statement about what is to be done, who is to do it, and how it is to be done Operational planning: process of setting work standards and schedules necessary to implement the company’s tactical objectives Contingency planning: process of preparing alternative courses of action that may be used if the primary plans don’t achieve the organization’s objectives What are the six D’s in Define the situation decision making? Describe and collect needed information Develop alternatives Decide which alternative is best Do what is indicated (begin implementation) Determine whether the decision was a good one, and follow up How does enabling help Enabling: giving workers the achieve empowerment? education and tools they need to make decisions Without the right tools and education, it would be impossible for workers to be able to assume the responsibilities and decision- making roles that go with 2 empowerment What are the five steps in Establishing clear performance the control process? standards Monitoring and recording actual performance or results Comparing results against plans and standards Taking corrective action when needed and providing positive feedback for a job well done What’s the difference Internal customers: individuals between internal and or units within the firm that external customers? receive services from other individuals or units External customers: dealers, who buy products to sell to others, and people who buy products for personal use CHAPTER 8 What do the terms Division of labor: identifying division of labor and job each workers’ strengths and specialization mean? assigning the right tasks to the right person Job specialization: Dividing tasks into smaller jobs to get work done quicker What are the principles of Unity of command management outlined by Hierarchy of authority Fayol? Division of labor Subordination of individual interests to the general interest Authority Degree of centralization Clear communication channels Order Equity 3 Esprit de corps (A spirit of pride and authority) What did Weber add to the Job descriptions principles of Fayol? Written rules, decision guidelines, and detailed records Consistent procedures, regulations, and policies Staffing and promotion based on qualifications Why are organizations Flat structures can respond becoming flatter? readily to customer demands, large organizations can match the friendliness of small firms, reduced costs, and more empowerment What are some reasons for More control in top management having a narrow span of More chances for advancement control in an organization? Greater specialization Closer supervision What are the advantages Advantages: and disadvantages of - Employees develop skills in departmentalization? depth and progress within a department - The company can achieve economies of scale by centralizing all the resources it needs and locate various experts in the area - Employees can coordinate work within the function, and top management can easily direct and control various departments’ activities Disadvantages: - Departments may not communicate well - Employees may identify with their department’s goals rather 4 than the organization’s - The company’s response to external changes may be slow - People may not be trained to take different managerial responsibilities - Department members may engage in groupthink and may need input from outside to become more creative What are the various ways By product a firm can By function departmentalize? By customer group By geographic location By process What’s the difference Line personnel: Employees who between line and staff are part of the chain of personnel? command that is responsible for achieving organizational goals Staff personnel: Employees who advise and assist personnel in meeting their goals What management Matrix-Style Organization: principle does a matrix- specialists from different parts style organization of the organization are brought challenge? together to work on specific projects but still remain part of a line-and-staff structure A matrix-style organization challenges traditional line and staff style organizations What’s the main Cross-functional teams is more difference between a long-term than Matrix-style matrix-style organization’s organizations structure and the use of cross-functional teams? What is an inverted Inverted organization: contact organization? people are at the top of the 5 organization and the chief executive officer is at the bottom Why do organizations Can be more efficient outsource functions? What is organizational Organizational culture: widely culture? shared values within an organization that provide unity and cooperation to achieve common goals CHAPTER 9 What have US Bringing more manufacturing manufacturers done to jobs to the US, and training new regain a competitive workers in the new production edge? processes What must US companies Building homes that are easier do to continue to to heat and cool, and having strengthen the country’s more competitive vehicles manufacturing base? What led companies to The US changed from a mainly focus on operations production-based to an economy management rather than dominated by the service sector production? What is form utility? Form Utility: the value producers add to materials in the creation of finished gods and services Define and differentiate Process manufacturing: part of the following: process the production process that manufacturing, assembly physically or chemically changes process, continuous materials process, and intermittent Assembly process: part of the process. production process that puts together components Continuous process: a production process runs turn out finished goods over time 6 Intermittent process: a production process in which the production run is short and the machines are changed frequently to make different products What do you call the Computer-Integrated integration of CAD and Manufacturing (CIM): uniting CAM? computer-aided design with computer-aided manufacturing What is mass Mass customization: tailoring customization? products to meet the needs of individual customers What are the major Companies must consider: labor criteria for facility costs, availability of resources, location? access to transportation that can reduce time to market, proximity to suppliers, proximity to customers, crime rates, quality of life for employees, cost of living, and the need to train or retrain the local workforce What is the difference Management requirement between MRP and ERP? planning (MRP): a computer based operations management system that uses sales forecasts to make sure needed parts and materials are available at the right time and place Enterprise resource planning (ERP): a newer version of MRP that combines the computerized functions of all the divisions and subsidiaries of the firm into a single integrated software program that uses a single database 7 What is just-in-time Just-in-time inventory control: a inventory control? production process in which a minimum inventory is kept on the premises and parts, supplies, and other needs are delivered just in time to go on the assembly line What are Six Sigma Six Sigma quality: a quality quality, the Baldridge measure that allows only 3.4 Award, ISO 9000, and ISO defects per million opportunities 14000? Baldridge Award: a standard set for overall company quality ISO 9000: common name given to quality management and assurance standards ISO 14000: a collection of the best practices for managing an organization’s impact on the environment What is a PERT chart and Program evaluation and review what is the critical path? technique (PERT): a method for analyzing the tasks involved in completing a given project, estimating the time needed to complete each task, and identifying the minimum time needed to complete the total project Critical path: the sequence of tasks that takes the longest time to complete How could you use a Gantt With a Gantt chart, a manager chart to keep track of can trace the production process production? minute by minute to determine which tasks are on time and which are behind so that adjustments can be made to allow the company to stay on 8 schedule CHAPTER 10 What are the similarities Similarities: Both and differences between measurements of scientific Taylor’s time-motion management, trying to studies and Mayo’s Hawthorne studies? measure output over time Differences: Taylor’s time- motion studies focused on determining the most efficient way of doing things, whereas Hawthorne studies determined the tendency for employees to behave differently when they know when they’re being studied How did Mayo’s findings Led to completely new influence scientific assumptions about employees management? Label and describe the Physiological needs: basic parts of Maslow’s survival needs, such as food, hierarchy of needs. water, and shelter Safety needs: feeling secure at work and at home Social needs: feeling oved, accepted, and part of the group Esteem needs: needing recognition and acknowledgement from others, as well as self0respect and a sense of status or importance Self-actualization needs: needing to develop to one’s 9 fullest potential Explain the distinction Motivators: job factors that between what Herzberg cause employees to be called motivators and productive and give them hygiene factors. satisfaction Hygiene factors: job factors that cause dissatisfaction if missing but that do not necessarily motivate employees if increased Briefly describe the Theory X: managers give managerial attitudes workers little responsibility, behind Theory X, Y, and Z. authority, or flexibility Theory Y: managers emphasize a relaxed managerial atmosphere in which workers are free to set objectives, be creative, flexible, and go beyond the goals set by management Theory Z: includes long-term employment, collective decision making, individual responsibility for the outcomes of decisions, slow evaluation and promotion, moderately specialized career paths, and holistic concern for employees Explain goal-setting Goal-setting theory: setting theory. ambitious but attainable goals can motivate workers and improve performance if the goals are accepted, accompanied by feedback, 10 and facilitated by organizational conditions Evaluate expectancy Expectancy theory can apply theory. When could to students’ efforts in thinking expectancy theory apply about earning good grades. If to your efforts or lack of effort? you think you can accomplish the task, and will gain a reward that is worth the effort, then you’re more likely to work toward achieving that goal Explain the principles of Equity theory: employees try equity theory. to maintain equity between inputs and outputs compared to others in similar positions Looks at employees’ perceptions of fairness in the workplace What are several steps Create an organizational firms can take to increase culture that rewards listening internal communications Train supervisors and and thus motivation? managers to listen Use effective questioning techniques Remove barriers to open communication Avoid vague and ambiguous communication Make it easy to communicate Ask employees what is important to them What problems may Change may be resisted emerge when firms try to implement participative management? Why is it important to Managers may have to think 11 adjust motivational styles about cultural differences, to individual employees? generational differences, and Are there any general individual personality principles of motivation differences that today’s managers should follow? 12
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