Interpersonal Communication Chapter 5
Interpersonal Communication Chapter 5 8207
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This 3 page Study Guide was uploaded by Natosha Snider on Sunday October 16, 2016. The Study Guide belongs to 8207 at Clark College taught by Amy Bratton in Fall 2016. Since its upload, it has received 26 views. For similar materials see interpersonal communications in Communications at Clark College.
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Date Created: 10/16/16
Chapter 5 Emotions: Feeling, Thinking, and Communicating What are Emotions? Vocab Emotional intelligence (EQ) - the ability to understand and manage one’s own emotions and be sensitive to other’s feelings. Reappraisal- rethinking the meaning of emotionally charged events in ways that alter their emotional impact. Notes Physiological factors help you recognize what you’ve feeling (stomach turning, heart racing, butterflies). Nonverbal reactions became more aware when alcohol is consumed. Nonverbal reactions might cause an emotional state. Cognitive interpretations allow you to take a step back and have a different outlook. Verbal expression can help others understand how you are feeling instead of acting. Influences on Emotional Expression Vocab Emotion labor- describe situations in managing and suppressing emotions. Emotional contagion- the process by which emotions are transferred from one person to another. Notes Personality can be powerful, but it doesn’t always determine your emotions. Culture can be an influence on the way people feel to events. Gender plays a big role on emotions because women remember emotions 10-15% more than men. Women also express their emotions better than men do. Social conventions is also known as emotional expressions and are rare. Social media can fuel already negative emotions and cause jealousy. Emotional contagion happens between students and teachers, strangers, family members, friends, employers and employees, and spouses. It can happen in person and online. Guidelines for Expressing Emotions Notes When people lash out their blood pressure increases. There are 7 suggestions to help express emotions. 1. Recognizes your feelings means to be aware and identify one’s emotions 2. Recognize the differences between feeling, talking, and acting can improve how you handle your emotions. 3. Expand your emotional vocabulary can allow others to better understand what you are really feeling. 4. Share multiple feelings can help you understand everything you feel. 5. Consider when and where to express your feelings to improve how to be heard. 6. Accept responsibility for your feelings means that “I” language is used. 7. Be mindful of the communication channel means to be mindful of if you should use capital letters or to post on Facebook. Managing Emotions Vocab Facilitative emotions- contribute to effective functioning. Debilitative emotions- detract from effective functioning. Rumination- dwelling persistently on negative thoughts that intensify negative feelings. Self-talk- nonverbal process of thinking. Fallacy of perfection- irrational thinking that a good communicator should know how to respond to every situation. Fallacy of approval- irrational thinking that is vital to be approved by everyone. Fallacy of should- irrational thinking that people should behave in a pleasurable way. Fallacy of generalization- irrational thinking that conclusions are based on little evidence and exaggerate shortcomings. Fallacy of causation- irrational thinking that others cause emotions. Fallacy of helplessness- irrational thinking that satisfaction of life is out of one’s control. Fallacy of catastrophic expectations- is something bad can happen it will. Notes There are 3 sources of debilitative emotions, physiology, emotional memory, and self-talk. Emotional model: Event, Thought (self-talk), Feeling There are 7 fallacies; perfection, approval, should, overgeneralization, causation, helplessness, and catastrophic expectations. There are 4 ways to minimize debilitative emotions; monitor emotional reactions, note activating event, record self-talk, and reappraisal irrational beliefs. 3 steps to reappraising irrational beliefs are decide if belief is rational or irrational, explain why, and come up with alternative ways of thinking.
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