IC #10 ∙ Group mechanisms o What does it mean to be a good leader? ▪ Use power and influence on how people behave and think ▪ Direct activities of others ▪ Goal achievement ▪ Why are some more powerful than others? ∙ Types and sources of powers (5) o Legitimate power ▪ Comes fr position or role from org ▪ Some have more-boss ▪ Formal authority Don't forget about the age old question of What is difference between situation analysis and market analysis?
We also discuss several other topics like What term refers to the customers' personal desires or drives to satisfy their wants?
We also discuss several other topics like What term refers to the position that an individual will occupy in society?
Don't forget about the age old question of planful decision making
If you want to learn more check out the membrane that surrounds and protects the heart is called the
If you want to learn more check out What can pass the placenta?
o Reward power ▪ Gives people incentives to work harder or outside scope of job ▪ Travel money to other orgs (present) o Coercive power ▪ Controls over punishment ▪ Threats and take away o Expert power ▪ Have knowledge and skills ▪ People are willing to listen because of trust built o Referent power ▪ Other want to be like you ∙ Most effective arguments: o Rational persuasion ▪ Logical argument ∙ Make others see things our way ▪ See value in projects o Consultation ▪ Encourage participation o Inspirational appeals ▪ Appeal to values and ideals ▪ Give bonus points for incentives o Collaboration ▪ Make completion easier ∙ Somewhat effective o Ingratiation ▪ Favors and compliments ▪ Brown nosing ▪ Super annoying o Personal appeals ▪ Friendships ▪ Bonds of loyalty o Exchange▪ Offer reward in return o Appraising ▪ Personal benefit ▪ Influence behavior in org ∙ Not effective o Pressure ▪ Threats and demands o Coalitions ▪ Enlist help of others ∙ Howard Schultz o Ceo of Starbucks o 2011 fortunes business person of the year o Lead them to great performance o Increase store sales o Moved to healthy food category o Stock prices grew o Stock holder so he grew to 2 bill o Social activism- saw widespread problem that gov didn’t fix so he used his power to fix bad neighborhoods and create more jobs! No more campaign funds too! Believed that government isn’t able to put people back to work ∙ Leadership is the ability to use power and influence to direct people to a certain cause ∙ Are leaders born or made? ∙ Personality and ability impacts leader emergence ∙ 2 of the big 5 for big leaders are high conscientiousness and low agreeableness ∙ 6 characteristics o Extraversion o Openness to experience o Confidence o Ability to tolerate stress o Intelligence o High level of energy ∙ These trains are also important in seeing if the leader will become an effective leader ∙ BUT, these whoever is grading you is important too ∙ Based on relationships ∙ Early stages, start to create relationships ∙ Member o Competent o Likable o Similar personality ∙ Out group member o Limited interaction ∙ In group o Higher levels of trust and respect o Higher obligation∙ How can we measure effectiveness? o Performance unit or department consistently achieves goals ∙ Grievances and request for transfer o Mutual respect o Trust o Obligation ∙ Can people learn to be good leaders? o Decision making ▪ High control or low? ▪ Trust or tell them what to do? o Leaders can adopt different styles of leadership ▪ Pfizer’s- autocratic leader (bossy) ▪ Consultative- leaders consult with other then make decisions ▪ Facilitative- ask for input then let group decide ▪ Best leaders are healthy balance of consult and facility models ▪ Delegate style- employees are responsible for decisions o Time driven model of leadership ▪ As time goes on and Rel progress, leader can shift in decision making style ∙ Significance of decisions ∙ Importance ∙ Leader expertise ∙ Likelihood of commitment ∙ Shared objectives ∙ Employee expertise ∙ Teamwork skills ▪ Match decisions to style ∙ Low significance ???? high leader expertise ∙ Strong teamwork skills ???? not likely to commit ∙ Leaders also engage in beh that clarify behavior and structure o Use syllabus and calendar to help us ∙ Imp to take actions that build strong relationships o Update profiles to help build rapport ∙ Transmatinal leaderships o Universally accepted o Help followers transform or change o How effective will you be? ∙ Keyword: none OB CH 13-14 ∙ Leadership o Use of power and influence to direct activates of followers towards a common goal ∙ Power o Ability to influence the behavior base on your authority or positionso Different types ▪ Reward ∙ Based on distribution of resources of benefits ▪ Coercive ∙ Handing out punishments ∙ HR? o Personal powers ▪ Expert ∙ You have power because you have a certain amount of knowledge or you have a high level of expertise on a certain subject o Drs, specialist, ceo’s ▪ Referent ∙ Can be mainly derived of physical features ∙ Charismas and attractiveness o News anchors? Tv host, o All the above work well if leader has healthy balance and is also involved in much of the process at work. ∙ Leaders can use different tactics to 10 different leadership styles ∙ Range from least effective to most effective o Rational persuasion o Consultation o Inspirational appeals o Collaboration o Ingratiation o Exchange o Personal appeals o Apprising o Pressure o Forming coalitions ∙ Organizational politics o Your own actions that are directed towards the goal of farthing your own interest ▪ Taking learning tours to help you understand how different departments work to help you be more efficient ∙ Political behavior o Ost likely to occur on org where individual outcomes are uncertain ▪ Buzz feed- known for quarterly firings ∙ Leaders can use their authority to resolve certain situations o Avoidance ▪ Stay away from conflict ▪ Try to remain neutral ▪ Low assertiveness and low cooperation ▪ Postpone the conflict or let things cool down ▪ Good and bad about this▪ My old manager was like this and nothing ever got done because he didn’t want to deal with it o Competing ▪ When one person only cares about their needs ▪ Can be seen as win lose from management o Accommodating ▪ Occurs when one party give s in to the other and acts in complete unselfish way ▪ Low assertive high cooperation o Collaborating ▪ When both parties come together to maximize outcome o Compromising ▪ Conflict reserved through give and take ∙ Effective leader is based on improving performance and wellbeing of team or department o When old manager was here, performance was not high and loans generated were never consistent o Got a new change in management and since then everything has been positive and climbing up o Cultivate high quality leader member exchange relationship ∙ Some people really are born leaders o Research shows that certain traits make you more “eligible” to become a leader o Traits: ▪ Conscientiousness ▪ Disagreeableness ▪ Openness ▪ Extraversion ▪ Intelligence ▪ Energy level ▪ Stress tolerance ▪ Self confidence ∙ Different styles of leadership can also be measured by severity of decision that has to be made ∙ Style depends on level of control someone needs to have o Autocratic o Consultative o Facilitative o Dilatative ∙ Many leaders have structure or a routine that they follow o Some have structure so that they can create organizational structure and initiation o Consideration behaviors ▪ Membership intergradation and recognition represent different duties ∙ Carrot and stick approach o MT ovate employees and help transformational leaderships fundamentally change the way employees view their work o Inspires employees to be more committed and share the meaning of their work with otherso Moderate positive relationship o Leaders can be trained to be more effective ▪ Continuing education ▪ Going to seminars ▪ Training can be used to increase transformative leader beh even if charisma is usually based on personality and genetics BUS ADM 330 — Organizations Final Exam — UWinteriM 2017 There are fifty questions on this exam and each correct answer is worth three points. Please select the BEST answer from the four possible responses. Once you have gone through the exam and determined your answers, please log back into D2L and go to the Quizzes section to enter your answers in the quiz labeled Final Exam. Once you open this quiz, you will only have 30 minutes to submit your answers, so please make sure you are ready to answer all of the questions before you open the quiz labeled “Final Exam.” You will be able to submit your answers in D2L beginning at 12:01am CST on Wednesday January 18, 2017. I strongly encourage you to use a computer (rather than a smartphone or other mobile device) to submit your answers. Please do not discuss the exam with anyone, except Dr. Jude, until after the submission deadline (11:59pm CST on Friday January 20, 2017) has passed. You will also be required to certify that you did not discuss the exam with anyone or get answers from anyone else. Please click on this link (https://milwaukee.qualtrics.com/SE/?SID=SV_9Ft5CyENkQKSKz3) to certify your exam - you will get a zero on the exam if you do not certify by the exam submission deadline (11:59pm CST on Friday January 20, 2017). 1. According to the research discussed in chapter 3, which of the following statements reflects the type of commitment that most managers would prefer their employees exhibit on the job? a. Affective commitment b. Continuance commitment c. Normative commitment d. Most managers don't care about employee commitment to the organization. 2. Apple, Inc. has an interesting philosophy behind its use of retail stores to create a positive customer experience. Apple's creation of a relaxed atmosphere, use of the Genius Bar to dispense advice to customers and the positive buzz associated with new product releases reflects which element of the integrative model? a. Job performance b. Organizational commitment c. Organizational culture d. Personality and cultural values 3. At the beginning of each fall semester, Direct Supply, a company that has its headquarters here in Milwaukee, sponsors the Lubar School's Back to Business picnic to welcome faculty, staff and students back to campus for another academic year. Although not part of her required job duties, Dr. Jude volunteers to check student IDs and hand out lunch tickets at the picnic. Her voluntary actions represent what type of citizenship behavior? a. Helping b. Boosterism c. Sportsmanship d. Civic virtue Page 1 of 11BUS ADM 330 — Organizations Final Exam — UWinteriM 2017 4. Imagine that you observe that one of your co-workers (or another student in a face-to-face course) arrives late on a consistent basis and also misses a lot of meetings. According to the progression model of withdrawal, which of the following withdrawal behaviors is this person most likely to engage in next? a. Daydreaming b. Socializing c. Moonlighting d. Quitting 5. In chapter one Colquitt, LePine and Wesson report results of a study that showed that social recognition and job performance had a correlation of .28. Which of the following is the most accurate way to interpret this research result? a. For most people, receiving social recognition at work has a moderately positive impact on their job performance. b. People who perform well at their jobs typically receive the highest levels of social recognition. c. For some people, an increase in social recognition seems to be positively related to improvements in how they do their jobs. d. For most people, social recognition has no impact on how well they do their jobs. 6. For Discussion Forum #3 we watched a short You Tube video (https://www.youtube.com/watch? v=dGCJ46vyR9o) produced by students at Kansas State University, that provided a vision of students today. Which of the types of withdrawal behavior was most prevalent in that video? a. Exit b. Sabotage c. Loyalty d. Neglect 7. Our OB textbook discusses the difference between measuring job performance in terms of behaviors versus results. Which of the following is the BEST example of measuring Aaron Rodger's performance in terms of behavior, rather than results, during his first two years as the starting quarterback for the Green Bay Packers? a. Rodgers was the first quarterback in NFL history to throw for more than 4000 yards in his first two seasons as a quarterback. b. Rodgers lead his team to a 6 win, 10 loss record in his first year as the starting quarterback. c. Rodgers threw fewer interceptions in 2009 than he did in 2008. d. Rodgers showed up for work everyday, practiced hard and encouraged his teammates to get better. Page 2 of 11BUS ADM 330 — Organizations Final Exam — UWinteriM 2017 8. In this course each of you were asked to complete a variety of different assignments, such as digital media projects 1, 2, and 3, as well as actively participate in discussion forums and complete peer reviews of classmates' projects. Extra credit opportunities were also offered that were designed to motivate you to get the projects completed before the deadline. According to job characteristics theory, what element of job satisfaction was Dr. Jude trying to increase by including these assignments as requirements in the course? a. Meaningfulness of work b. Growth need strength c. Knowledge of results d. Knowledge and skill 9. When students come to class because they don't want to waste their tuition dollars or miss something that might show up on the next exam, their attendance is primarily motivated by which type of commitment? a. Affective commitment b. Continuance commitment c. Normative commitment d. None of the above 10. Which of the following is not one of the job facets that value percept theory suggests will influence a FoxConn employee’s level of job satisfaction? a. Status b. Pay c. Promotion d. Supervision 11. According to the research presented in chapter 4, which of the following represents the most accurate and effective method for assessing students' satisfaction with this course and employees' satisfaction with their jobs? a. Focus groups b. Interviews c. Attendance data d. Attitude surveys 12. According to the research evidence presented in the text, which of the following personality characteristics seems to be impacted the most by heredity? a. Conscientiousness b. Extraversion c. Agreeableness d. Neuroticism Page 3 of 11BUS ADM 330 — Organizations Final Exam — UWinteriM 2017 13. According to the research evidence presented in the text, which of the following personality traits has the greatest influence on job performance? a. Conscientiousness b. Agreeableness c. Neuroticism d. Extraversion 14. According to the research results presented in the Colquitt, LePine and Wesson text, which of the following factors has the strongest relationship to job performance? a. Motivation b. Trust c. Learning d. Conscientiousness 15. Imagine that you completed a take home exam but were disappointed when you found out you only answered half of the questions correctly. You were sure that you had done better on the exam, so you emailed the professor and asked her to double check that the correct answer key was used to grade your test. According to the expectancy theory of motivation, which aspect of motivation is at a low level in this example? a. Valence b. Expectancy c. Instrumentality d. Self efficacy 16. Imagine that after the answers for an exam were released, one student offered a strong argument for why a second response should have been accepted for one of the questions on the test. After considering the argument, the professor decided to give credit for both answers. Which of the following rules of procedural justice was the professor implementing when she made this decision to accept both answers as correct? a. Accuracy b. Representativeness c. Consistency d. Correctability 17. All human beings occasionally experience distressing emotional events and disappointments that are difficult to handle. Yet many people are able to quickly recover from those difficult times and not let them get in the way of achieving their goals. What facet of emotional intelligence is reflected in this example? a. Emotion regulation b. Self-awareness c. Other awareness d. None of these Page 4 of 11BUS ADM 330 — Organizations Final Exam — UWinteriM 2017 18. Imagine that after an exam, a professor allowed students to earn extra credit by demonstrating that even though they initially answered some questions incorrectly, they now understand the reasoning behind the correct answers. The students who take advantage of this opportunity to improve their exam score demonstrate which of the following elements of goal setting theory? a. Feedback b. Self-set goal c. Task complexity d. Goal commitment 19. Given the research evidence presented in chapter nine, a highly creative person, such as Benjamin Zander, the orchestra conductor who showed us how to listen to classical music in this You Tube video (http://www.youtube.com/watch?v=r9LCwI5iErE), probably rates very high in which personality characteristic? a. Neuroticism b. Agreeableness c. Openness to experience d. Extraversion 20. Imagine getting into your car and turning on the ignition without buckling your seat belt. After a few seconds an alarm sounds to remind you to buckle up. The alarm continues to go off until you finally buckle the seat belt. In this example, buckling your seat belt is the desired behavior that is reinforced when the alarm stops ringing in your ear. This example reflects which type of reinforcement contingency? a. Positive reinforcement b. Punishment c. Extinction d. Negative reinforcement 21. In one of her lecture/instructor commentaries, Dr. Jude described a situation that occurred a few years ago when she was coaching a fifth and sixth grade girls basketball team in the league championship game. In this example, one of the players, who had never scored any points in any previous game, went on a scoring rampage. After the game was over Dr. Jude asked the player why she had been so determined to score. The player responded that her parents agreed to give her $10 for every one of the 15 points she scored in the game. If we think about scoring points as the desired behavior and the $10 reward for each point scored as the reinforcement, what type of reinforcement schedule is reflected in this example? a. Fixed interval b. Variable ratio c. Continuous d. Fixed ratio Page 5 of 11BUS ADM 330 — Organizations Final Exam — UWinteriM 2017 22. Imagine that a professor in your Organizations class offers students to earn extra credit by submitting projects early or participating in faculty sponsored research projects. By providing opportunities for extra credit that will improve students' final grades in the course, the professor demonstrated which dimension of trustworthiness? a. Ability b. Benevolence c. Integrity d. Trust propensity 23. This final exam was intentionally designed so that which of the following cognitive abilities would play the greatest role in your performance on the exams? a. Perceptual b. Quantitative c. Spatial d. Reasoning 24. Throughout this course Dr. Jude has provided you with a variety of examples of the Presentation Zen approach to presentation design and delivery in action. For example, Dr. Jude has designed her lecture/instructor commentaries using this approach and the DMP1 and DMP2 example projects also used the Presentation Zen approach. Based on this evidence, what method has Dr. Jude been using to help you learn this different way of designing and delivering presentations? a. Escalation of commitment b. Behavior modeling c. Heuristics d. Social identity theory 25. When Aaron Rodgers, quarterback of the Green Bay Packers, eludes oncoming rushers and runs ten yards for a first down, he has utilized which of the following physical abilities? a. Static strength b. Speech recognition c. Gross body coordination d. Stamina 26. Which of the following companies was the only firm to appear in the top twenty five of Fortune’s 2016 list of the most admired companies in the world (http://money.cnn.com/magazines/fortune/ most-admired/) and also in the top ten of the best companies to work for in 2016 (http:// fortune.com/best-companies/). a. Whole Foods Market b. Apple c. Nike d. Alphabet (also known as Google) Page 6 of 11BUS ADM 330 — Organizations Final Exam — UWinteriM 2017 27. Early in the 1980s, John Sweller presented a theory that argues that "it is more difficult to process information if it is coming at us both verbally and in written form at the same time." What is the name of this theory that is at the heart of the Presentation Zen approach? a. cognitive load theory b. cognitive simplification theory c. cognitive conflict theory d. cognitive dissonance theory 28. Garr Reynolds (author of Presentation Zen) argues that literacy means something different today than it has in the past. In the past literacy was about being able to read and write effectively. But in today's world literacy includes reading and writing, as well as which of the following? a. thinking like a designer b. incorporating empathy and storytelling c. relying on facts and data to persuade the audience d. understanding visual communication 29. According to Garr Reynolds (author of Presentation Zen), what is the most fundamental question that we should ask ourselves as we begin to design a presentation? a. Who is going to be in the audience? b. What is my core point? c. How many slides should I use in the presentation? d. Why did they pick me to speak at this meeting? 30. Reynolds suggests seven design principles that are fundamental to good slide design. Which of the following IS NOT one of those seven design principles? a. Signal to noise ratio b. Picture superiority effect c. Empty space d. Naturalness 31. What is the fundamental principle behind the picture superiority effect? a. People remember pictures better than words. b. Color photos are more powerful than black and white images. c. Marketers use pictures to evoke emotion and get us to buy their products. d. It is impossible to communicate in words, as clear a message as can be delivered through pictures. 32. According to Reynolds, which of the following types of images have tremendous power to get our attention? a. Images of flowers b. Images of rivers and streams c. Images of familiar company logos d. Images of faces Page 7 of 11BUS ADM 330 — Organizations Final Exam — UWinteriM 2017 33. According to Reynolds, what is the primary purpose of using repetition throughout the slide design process? a. Brings about a sense of unity and cohesiveness in the presentation design. b. Helps the story stick in the audience's mind. c. Reduces boredom. d. Reduces the element of surprise that might confuse the viewer. ———————————————— For questions 34 — 39, you will need to read the article “Why McDonald’s Wins in Any Economy,” which is posted on the News Feed of D2L and also in the Content Area under Final Exam Documents. 34. In his job as McDonald's former CEO, Jim Skinner performed many different types of tasks. According to evidence presented in Beth Kowitt's 2011 Fortune article, "Why McDonald's Wins in Any Economy," which of the following types of tasks were most prevalent or common in Skinner's job as CEO? a. routine or programmed tasks b. adaptive tasks c. creative tasks d. boring tasks 35. According to evidence presented in Beth Kowitt's 2011 Fortune article, "Why McDonald's Wins in Any Economy," which type of organizational commitment was the strongest for former CEO Jim Skinner? a. normative commitment b. continuance commitment c. social commitment d. affective commitment 36. According to evidence presented in Beth Kowitt's 2011 Fortune article, "Why McDonald's Wins in Any Economy," which decision making style did Jim Skinner use when making the decision to change the style of coffee cup lids? a. delegative b. facilitative c. consultative d. autocratic 37. According to evidence presented in Beth Kowitt's 2011 Fortune article, "Why McDonald's Wins in Any Economy," former CEO Jim Skinner insisted on planning and accountability throughout the company. He also instilled a disciplined approach to figuring out what would and would not work on the menu board. These types of leadership behaviors are best classified as which of the following? a. initiating structure b. creating consideration c. building readiness d. delegating Page 8 of 11BUS ADM 330 — Organizations Final Exam — UWinteriM 2017 38. According to evidence presented in Beth Kowitt's 2011 Fortune article, "Why McDonald's Wins in Any Economy," former CEO Jim Skinner encouraged a product development process in which ideas and new menu items were shared across geographic regions. This practice reflects Skinner's desire to reduce the harmful effects of which of the following aspects of diversity? a. cultural sensitivity b. group think c. discrimination d. fault lines 39. According to evidence presented in Beth Kowitt's 2011 Fortune article, "Why McDonald's Wins in Any Economy," Jim Skinner was a self-assured leader who was highly disciplined and always did his homework. These attributes reflect high levels of which of these big five personality traits? a. neuroticism b. conscientiousness c. agreeableness d. openness to experience 40. According to the article, Inside FoxConn by Balfour and Culpan, which of the following aspects of employment compensation influenced employees' pay satisfaction at FoxConn? a. hourly wages b. timely payment of overtime pay c. provision of housing and meals d. all of these impacted employees' pay satisfaction at FoxConn 41. In his TEDx talk on everyday leadership (link to Drew Dudley'sTED talk), Drew Dudley argued that each of us has the ability to make a difference in or have a profound impact on someone else’s life. Likewise, he asserts that each of us has had a moment where someone said something or did something that we feel made our life better. He referred to these daily leadership opportunities as which of the following? a. ingratiation b. career advancing moves c. pursuit of social justice d. lollipop moments 42. When companies like Apple or Samsung try to convince us to buy the latest smartphone because of its innovative features like fingerprint security or the ability to capture high definition video, they are using which of the following influence tactics? a. apprising of benefits b. inspirational appeal c. ingratiation d. pressure Page 9 of 11BUS ADM 330 — Organizations Final Exam — UWinteriM 2017 43. Please watch this TED talk by organizational psychologist Adam Grant regarding the surprising habits of original thinkers (link to Adam Grant's TED talk). Grant reported the results of some of his research on job performance and commitment, which found a connection between the Internet browser that someone uses and their performance on the job. According to this research the users of which browsers tended to have the highest levels of job performance? a. Firefox and Chrome b. Internet Explorer and Safari c. Firefox and Internet Explorer d. Safari and Chrome 44. Referring to question 43 above, what was the reason that Adam Grant gave for why users of these specific browsers tended to perform better at their jobs? a. they are willing to go along with the default option and not challenge the status quo b. they are willing to doubt the default and look for a better option c. they are able to see beyond the obvious flaws and uncover the true potential d. they are willing to do what they are told and follow the company’s expectations 45. When members of a team exert less effort when working on team tasks than they would if they worked alone on those same tasks, it refers to: a. groupthink b. social loafing c. hierarchical sensitivity d. production blocking 46. What occurs when team members have to wait for one another before they can do their part of the team task? a. Coordination loss b. Process loss c. Production blocking d. Motivational loss 47. When teams engage in _____, their activities are focused on generating novel and ideas and solutions. a. creative behavior b. boundary spanning c. transition processes d. groupthink 48. Two reasons why brainstorming does not work as well as individual idea generation are: a. groupthink and social loafing b. social process loss and social loafing c. process gain and process loss d. production blocking and social loafing Page 10 of 11BUS ADM 330 — Organizations Final Exam — UWinteriM 2017 49. At Taser Sport, Inc., (TSI), Tammy, a member of the marketing team, recently met with Mike from Research and Development to learn about new technology and materials that were being experimented with at TSI and other companies in the industry. This is an example of which of the following boundary spanning activities? a. Scout b. Task coordinator c. Hierarchical sensitivity d. Ambassador 50. Mints International (MI) has recently implemented a team approach to accomplishing important tasks and goals in all of its divisions. The company has developed a color coding system to identify the different teams and their responsibilities. Members of Gold Teams work together on an ongoing basis to produce the mints. In Gold Team A, members are still committed to the ideas they brought with them to the team, and they are unwilling to accommodate the ideas of other members. In this particular team, members mix the ingredients and bake the mints themselves, and once they are cooked, they are placed in a large tank. At the end of the day, the tank is weighed to determine the team's productivity. Gold Team B, which consists of only 4 members, utilizes a different approach to producing mints. Two members work together to add and mix the ingredients. Once the batter is formed, members 1 and 2 send it to members 3 and 4. Members 3 and 4 then work together to finalize the color, flavor, texture, and packing of the mints. Members of Gold Team B are comfortable working within their roles and they make good progress toward achieving their daily goals. In the scenario describe above, Gold Team A is experiencing which type of task interdependence? a. reciprocal b. pooled c. sequential d. comprehensive In order to receive credit for your exam, you must complete the certification survey found at this link by 11:59pm CST on Friday January 20, 2017. You can also find the certification survey at this URL https:// milwaukee.qualtrics.com/SE/?SID=SV_9Ft5CyENkQKSKz3 Page 11 of 11