HTM 560 Exam 2 Study Guide
Chapter 5: Orientation and Socialization
What is the purpose/goal of an orientation program?
List seven steps of the employee process and the purpose/goal of each step. What are some benefits of orienting employees?
What are some things that might be included in an orientation kit? What is the difference between general and specific orientation? What are the four steps of the employee adaptation process? What is an employee handbook for and what should be in it?
What makes a bad orientation? How can this affect the workforce?
What should be done after an orientation? Why? Why should these things not be done during the orientation?
What is socialization? What is its objective?
Give examples of formal and informal socialization.
What are some examples of things an employee may learn during socialization?
What are three types of people who can socialize employees? Give pros and cons of each.
Chapter 6: Training and Development Don't forget about the age old question of What is novel: we need new names all about?
Don't forget about the age old question of What are the similarities between a quota and a tariff?
How is training different from orientation?
What needs to be done first before creating a training program? Why?
Give reasons why training should not be too group-focused or too individualized and reasons why it would need to be especially group-focused or individualized.
What are the 8 steps of the training cycle? What is done in each step and why? (Bonus: for each step, what may happen if it’s skipped?)
What are four general reasons why training may be necessary? Give example scenarios of each reason.
What are three possible reasons why someone would not be doing their job well enough? What is the most effective solution for each?
What are eight ways to conduct a needs assessment? Give pros and cons of each method.
Don't forget about the age old question of Who is bill bradley?
List four different types of training objectives and give two examples of each.
What information needs to be gathered in a training pretest and why?
What four things do adults need to do in order to learn? Why must this be considered?
How do you select which employees need training?
Give examples in which each of the four learning styles can be catered to in a training program. We also discuss several other topics like Why do firms price discriminate?
Compare training of managers with training of non-managers.
What three things must be developed in preparation for a training session and why?
What are three types of people who can train? Gives pros and cons of each.
List the five most common training methods and give pros and cons of each.
We also discuss several other topics like Who created standards businesses must follow to keep the workplace safe?
Don't forget about the age old question of What is the significance of “perceived control” on health?
What are two less common training methods and why are they used?
What are the five levels of training evaluation? Give an example of feedback given on each level.
An employee you manage has been neglecting to dry the dishes correctly, leaving unattractive hard water spots on them. You have repeatedly asked them to dry the dishes correctly and even offered to help, but they refuse to dry the dishes and seem to not really care. What should be done in this situation?
Chapter 7: Evaluating Employee Performance
What is the general purpose of evaluating employees?
What are four reasons to do an evaluation outside of the normal evaluation schedule?
Give six important criteria for performance management. Why is each important?
List the six types of bias, reasons why managers have that bias, and what can happen as a result.
Type of bias
Why it happens
What are three types of principal appraisal rating systems? Give example criteria for each. Which is the most often used and why?
What are the six most common methods for appraising performance? Describe and give pros and cons for each.
List and describe three types of ranking systems with pros and cons of each.
What are five less common appraisal methods?
How often should training be conducted? How often is it usually conducted?
Chapter 8: Compensation
What are the four main influences on compensation plans?
What is cost of living? Why must it be taken into account when considering compensation?
List and describe the two different types of monetary compensation. How do labor unions affect compensation plans?
What are exempt and non-exempt employees? Give examples of each. How can non-exempt employees sometimes earn more than exempt employees?
What is the difference between internal and external equity?
What is a pay scale and what is it used for?
List four common issues in compensation. Describe each and explain the consequences of said issues.
What is wage compression? Why does it happen, what results from it, and what do companies do to remedy it?
What is comparable worth? Is it a law?