Principles of Production and Management Test 1 Review
1. Taco Bell decided to add breakfast to its hours of operation in order to gain more customers. This was an attempt to improve the organizations what? Effectiveness 2. Michael wants his salespeople using Salesforce.com to increase sales. Which challenge is he managing? Information Technology
3. Robert thought he had an opportunity to open a new restaurant in Texas so he left his job and opened one. He is a what? Entrepreneur
4. Which viewpoint emphasized the scientific study of work methods to improve the productivity of individual workers? Scientific Management
5. A CEO sets the direction and strategy for their business. What type of managerial role are they performing? Decisional
6. Joe supervises the food assembly line workers. What type of manager is he? First Line Manager.
7. Dan runs a sales as well as an expense report at the end of each work day. Which management function is she performing? Controlling
8. Which viewpoint emphasized the importance of understanding human behavior and of motivation employees toward achievement? Behavioral
9. Which viewpoint stresses the use of rational, sciencebased techniques and mathematical models to improve decision making and strategic planning? Management Science 10. Two companies agree to work together to pool their research and development funds to develop a new product. In doing so, these two organizations have done what? Formed a strategic alliance If you want to learn more check out What was andrew johnson charged with in his impeachment?
11. Ronald, a manager at Mississippi State University, is deciding how to set up a procedure for registering online that gives students fair access to courses. Ronald is engaged in what approach? Justice
We also discuss several other topics like What is historical foundation education?
12. The Environmental Protection Agency administers environmental standards in the U.S. The EPA represents the ____ part of organizations’_____ . Government regulators; task environment
13. An Environment agency is being picketed by a group of people who lived by their biggest plant. The group is concerned about the disposal of waste products in nearby waterways. In this instance, the environment agency is dealing with ____ part of its ____ environment. Local communities; Task
14. Lindsey wants her employee, Anthony, to turn in his monthly sales report by the 10th of every month. This meets the _____ requirement of SMART goals. Target dates 15. Johnny is discussing with other managers about what his organization’s goals should be for the next decade. What is he participating in? Strategic Planning We also discuss several other topics like What is an emotion based reaction to perceived threats?
16. Microsoft fired employees who leaked noew about products not yet released. Which step of the planning and controlling process is this? Take corrective action 17. The company’s CEO puts pressure on the firm’s R&D managers to develop products that
can be created cheaply. The firm would be following a _____ strategy. Cost Leadership 18. When looking at the “W” in SWOT analysis, Alex, the manager might be assessing what? High turnover of employees If you want to learn more check out What are the two basic units in an economy?
19. Peter works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Peter is what? Managing
20. ____ Skills are needed for the specialized task within the organization. Technical 21. Walmart’s current strategy for growth is to massively expand the number of walmart supercenter locations in the United states? True or false? B
22. The ability to effectively convey and receive ideas is a(n) _____ skill. Communication 23. Scientific management focuses on what? Improving the efficiency of the individual worker.
24. According to the science of management, management task should be approached in all of the following ways (Rational, logical, objective, systematic, intuitive) EXCEPT what? Intuitive
25. Scientific management and administrative management fall under which perspective of management? Classical management perspective
26. Frank and Lillian Gilbreth were two of the earliest advocates of what? B 27. The first person to identify the managerial functions of planning, organizing, leading, and controlling was who? Henri Fayol
28. Which of the following focuses on the management of the entire firm rather than the jobs of individual workers? Administrative Management
29. Scientific management draws from psychology, sociology, anthropology, economics, and medicine. True or false? False Don't forget about the age old question of How can one know if a molecule has london dispersion forces?
30. A business plan is a document that outlines a proposed firm’s goals, the strategy for achieving them, and the standards for measuring success. True or false? True 31. ________ managers set overall organizational goals and determine strategy and operating policies. Top
32. ________ managers implement company policies while supervising lowerlevel managers. Middle
33. According to the contingency perspective employees and situations are unique, and there is no universal prescription for behavior. True
34. In Systems theory, the raw materials, human resources, and financial resources of an organization are examples of outputs. False
35. What is organization? A group of people who work together to achieve a specific purpose
36. To be ______ means to achieve results, to make the right decisions and successfully carry them out to achieve the organization’s goals. Effective
37. The be ______ means to use resources effectively. Efficient
38. What are the four steps in the management process? Planning, Organizing, leading,
39. What is sustainability? The economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs. 40. Which manager makes longterm decisions about overall direction of an organization? Top managers We also discuss several other topics like Clothing, housing material, and using other aspects of the surroundings to
live off of is a part of which theme?
41. Which manager implements the policies and plans of the top managers above them and supervise first line managers below them? Middle managers
42. Which manager makes shortterm operating decisions and deals with daytoday task? First Line managers
43. Which level of management is responsible for facilitating team activities to achieve key results? Team leader
44. Which manager is responsible for just one organizational activity? Functional manager 45. Which manager is responsible for several organizational activities? General manager 46. What are three types of organizations? For Profit, Non profit, and Mutual benefit (Know what each of them are)
47. What are skills managers need? Technical skills, conceptual skills, and human skills (Know what each of them are)
48. What managerial role deals with interacting with people inside and outside work units? Interpersonal roles (Ex: Figurehead/ leader)
49. Which managerial role deals with making decisions to solve problems? Decisional roles 50. Which managerial role receives and communicated information? Informational Roles 51. What is the process of taking risk and trying to create a new enterprise? Entrepreneurship
52. Who is someone who works inside an existing organization who sees an opportunity for a new product or service and uses the organization’s resources to try to realize it? Intrapreneur
53. Which viewpoint emphasized the scientific study of work methods to improve productivity of individual workers? Scientific management
54. What were Taylor’s Principles of scientific Management
Scientifically study each part of the task
Carefully select workers with the right abilities
Give workers the training and incentives to do the task properly Use Scientific principle to plan the work methods
55. What is Administrative management? Style concerned with managing the total organization
56. Max weber believed that bureaucracy was a rational, efficient, ideal organization based on the principles of logic which were what?
A well defined hierarchy of authority
Formal rules and procedures
A clear division of labor
Career based on merit
57. What is a problem with the Classical Viewpoint? Too mechanistic, tends to view humans as cost of goods sold with a machine, don’t take into account human needs. 58. Who is known as the father of Industrial Psychology? Hugo Munsterberg Study jobs and determine which people are best suited to specific jobs
59. What was Mary Parker Follett’s views on an organization? Said organizations should be operated as communities. Conflicts should be resolved by managers, and people should talk out their differences. Work process should be controlled by workers.
60. Who is Elton Mayo and what did he do? Led a Harvard research group to conduct worker productivity studies
61. What is the effect that says employees worked harder if they received added attention and thought managers cared about their welfare, and supervisors paid special attention to them? Hawthorne Effect
62. The humans relations movement said what? Proposed that better human relations could increase worker productivity. Pioneered by Abraham Maslow and Douglas McGregor
63. What are Maslow’s Hierarchy of needs?
Self Actualization needs highest level
64. Douglas McGregor had a theory of X versus Y what were they?
Theory X Represents a negative view of workers.
Theory Y Represents a positive view of workers.
65. What is Behavioral science Relies on scientific research for developing theories about human behavior that can provide practice tools for managers 66. What is Management Science Focuses on using mathematics to aid in problem solving and decision making.
67. What is operations management? Focuses on managing the production and delivery of an organization’s product or services more effectively.
68. Organizations that have little interaction with their environment are known as what? Closed System
69. Organizations that continually interact with their environment; have the potential to produce synergy are known as what? Open Systems
70. What is the complexity theory Recognizes all complex systems are networks of many interdependent parts that interact with each other according to certain simple rules.
71. What viewpoint emphasizes that a manager’s approach should vary according to the individual and environmental situation? Contingency Viewpoint
72. Management is which translating principles based on best evidence into organizational practices, and bringing rationality into decision making process is known as what? Evidence Based Management
73. The total ability of a product to meet customer needs is what? Quality 74. What focuses on the performance of workers? Quality Assurance 75. What strategy is used for minimizing errors by managing each stage of production? Quality Control
76. What is Total quality management? An approach dedicated to continuous quality improvement, training, and customer satisfaction.
77. What is an organization that creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge? Learning organization 78. What are the steps to build a learning organization?
Build a commitment to learning
Work to generate ideas with impact
Work to generalize ideas with impact
79. What represents people, planet, and profile (3 P’s)? Triple bottom Line. Hit helps measure an organization’s social, environmental, and financial performance. 80. What are internal stakeholders? Consist of employees, owners, and board of directors. 81. What are owners? Consist of all those who can claim the organization as their legal property
82. Who are the board of directors? Members elected by the stockholders to see that the company is run according to their interests.
83. Who are external stakeholders? People or groups in the organization’s external environment that are affected by it.
84. What environment consists of 11 groups that present an organization with daily task to handle? The Task Environment
85. What environment refers to the macro environment such as economic, technological, and sociocultural? General Environment
86. What are the 11 groups in the task environment?
Special Interest groups
87. What does the general environment consist of?
Political Legal forces
88. What is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal? Ethical Dilemma
89. What are standards of right and wrong? Ethics
90. What are beliefs and attitudes that help determine a person’s behavior? Values 91. What are four approaches to deciding ethical dilemmas?
The Utilitarian Approach
The individual Approach
The Moral Rights approach
The Justice approach
92. What established requirements for proper financial records keeping for public companies and have penalties of as much as 25 years in prison for noncompliance? SarbanesOxley Act of 2002
93. What are 3 levels of personal and moral development?
Level 1Preconventional Follows rules to avoid consequences.
Level 2Conventional Follows expectations of others.
Level 3 Postconventional Guided by internal values, lead by example. 94. What is social responsibility Managers duty to take actions that will benefit the interests of society as well as the organization
95. What is the notion that corporations are expected to go above and beyond following the law and making a profit? Corporate Social Responsibility
96. What are the Types of Social responsibility
Sustainability Meets needs of present without compromising ability of future generations to meet their own needs.
Natural Capital The value of natural resources, such as soil, air, water, which humans depend on
Philanthropy making charitable donations to benefit humankind
97. What is the system of governing a company so the interest of corporate owners and other stakeholders are protected? Corporate Governance
98. ______ is defined as setting goals and deciding how to achieve them? Planning 99. ______ is a document that outlines a proposed firm’s goals, strategy for achieving them,
and how to measure success. Business Plan
100. What outlines the need the firm will fill, the operations of the business, its components and functions, as well as the expected revenues and expenses. Business Model
101. A process that involves managers from all parts of the organization in formulating strategies is known as what? Strategic Management
102. The ability to reinvent the basis of competition within existing industries is known as? Strategy Innovation
103. What expresses the purpose of an organization? Mission Statement 104. What is a vision statement? Clear sense of the future and actions needed to get there.
105. What represents what a company stands for: its core priorities, the values its employees embody, and what its products contribute to the world? Values Statement 106. A goal that tends to span 15 years and is referred to as a strategic goal is known as? Long Term goal.
107. What plan breaks longterm output into shortterm goals? Operating Plan 108. What plan defines the course of action needed to achieve a stated goal? Action Plan
109. What are SMART goals? Specific, Measurable, Attainable, Result Oriented, Target Dates.
110. What is Strategic positioning and who was it developed by? Developed by Michael Porter. Attempts to achieve sustainable competitive advantage by preserving what is distinctive about a company.
111. What is Assessing the Current Reality look at where the organization stands internally and externally, see what's working and what is not working. 112. What is Competitive intelligence? Means gaining information about one’s competitors’ activities so that you can anticipate their moves.
113. SWOT analysis stands for what?
114. A vision or projection of the future is? Forecasting
115. A hypothetical extension of a past series of events into the future is? Trend analysis
116. What is contingency planning Creation of alternative hypothetical but equally likely future conditions.
117. What are Porter’s Five competitive forces?
Threat of new entrants
Bargaining power of suppliers
Bargaining power of buyers
Threat of substitute products or services
Rivalry among competitors.
118. What explains how the organization’s mission is to be accomplished? Grand Strategy
119. What is a Growth strategy? Involves expansion, in sales revenue, market share, # of employees, or # of customers.
120. What is stability Involves little to no change
121. What is Defensive Involves reduction in the organization’s efforts 122. What Are Porter’s four competitive strategies?
Cost Leadership strategy
Cost Focus Strategy
123. What company makes and sells only one product within its market? Company makes and sells only one product within its market
124. What is diversification? Operating several businesses in order to spread the risk
125. What is vertical integration? Firm expands into businesses that provide the supplies it needs to make its products or that distribute and sell its products. 126. Blue ocean strategy Company creates a new, uncontested market space that makes competitors irrelevant, creates new consumer value, and decrease costs. 127. What are three core processes of business?