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Texas State - MGT - Study Guide - Midterm

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Texas State - MGT - Study Guide - Midterm

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background image Transparency involves sharing all relevant info with stakeholders. Is a principle that 
allows those affected by administrative decisions, business transactions or 
charitable work to know not only the basic facts and figures but also the 
mechanisms and processes.
Gala want to improve her employee’s engagement. To do so, she should try to 
increase their
Emotional connection to their work   Which action demonstrates that elandria acts with transparency? She shares all relevant info with stakeholders.. Transparency is  While describing accomplishments and experiences in a resume, begin statements 
with 
Action verbs Which term refers to a reputation for adhering to high moral and ethical values? Character In her résumé, Evie writes that she "demonstrated an ability to think outside the 
box and create a win-win scenario for both the company and its customers." What is
wrong with this statement?
It uses clichés, so it fails to highlight her abilities Which term refers to the knowledge and skills needed to accomplish business tasks,
approach business problems, and get a job done?
Competence  Which of the following statements accurately describes the role played by character
in the establishment of credibility?
Character is especially important in long term, collaborative relationships.  Elena knows that she is especially vulnerable to work stress today because she had 
a fight with her husband last night. Therefore, Elena does ten minutes of meditation 
on her lunch break, and later when she feels herself getting frustrated during a 
meeting, she counts to ten before making a comment. What quality does Elena's 
behavior demonstrate?
Self-management Many potential employers immediately discard résumés that Contain typos or other careless errors  Jerry, the CEO of Turbo Inc., is a successful business leader with a reputation for 
caring. Which of the following statements would prove this?
background image Strives understand the interest and aspirations of his employees. In high trust relationships People are less likely to miscommunicate Which of the following is a reason for increased transparency in business? Public scandals have made people distrustful of corporations Raj tends to generalize in his writing because he believes that makes his writing 
easy for most people to understand. What is the likely effect of his generalizations 
on his readers?
Might doubt his competence on the subject Carlos has been assigned the task of creating an effective business message aimed 
at encouraging healthy habits in the workplace. He uses the AIM planning process. 
Which of the following should he do during the information gathering stage?
Identify problems that prevent employees from making healthy choices. AIM process is- Audience analysis, Information gathering, and Message 
development. 
Corporate values are Stated and lived values of a company A majority of employees surveyed believe that a top manager who violated ethics 
policies at their company would be
Punished and held accountable Alan is mentoring Pat, a younger colleague, in how to be a better business writer. As
Pat was writing her last memo, she did the following things. Which one will Alan tell 
her she needs to change?
Pat drew primarily on her own opinions and expertise Which of the following statements is a judger statement rather than a learner 
statement?
Aren’t you interested in trying new techniques? Which of the following actions demonstrates caring? Invites a member of his team to attend a skill building workshop The rules of conduct or moral principles that guide individual or group behavior are 
known as
Ethics Which of the following statements from a résumé most effectively highlights a key 
skill or attribute?
background image Took inventory of all the stock in the store Business ethics is Commonly held principles in the business community for acceptable behavior In a résumé, you ought to list any personal details that most people would find 
admirable.
false Business world, caring can be demonstrated by considering needs of others The FAIR test is intended to evaluate  credibility of your business communication Tom always drops hand-written reports on his administrative assistant's desk and 
says, "Type this right away." What type of incivility is Tom committing?
treating others without courtesy Which of the following is an example of the active listening skill of clarifying? asks the other person to explain the point more completely  Purpose of cover letters and resumes is to  show how you meet the needs of your prospective employers The dominant business ethic in corporate communications is _____, which is “a 
principle that allows those affected by administrative decisions, business 
transactions, or charitable work to know not only the basic facts and figures but also
the mechanisms and processes. It is the duty of civil servants, managers, and 
trustees to act visibly, predictably and understandably.”
Transparency Personal values are Values that individuals prioritize and adhere to Which of the following is an impact of low self-management on interpersonal 
communication?
One frequently vents frustrations without a constructive work purpose Low self and high self-management page 35 Which of the following is a strategy to improve self-management? Examine strategies for overcoming impulses that compete with achieving  your long range goals
background image Julio has a long paragraph that describes the two main causes of employee 
absenteeism and gives a suggestion to address each cause. Ideally, how many 
paragraphs does Julio need to cover this material?
Four Which of the following is an example of disrespecting the dignity and worth of 
others?
Criticizing a subordinate in front of others When describing accomplishments and experiences in a résumé, begin statements 
with descriptive adjectives or adverbs.
False needs to be action words Which of the following statements in a résumé shows quantifiable accomplishments 
in a previous job?
Supervised a 10 member telemarketing team During his annual performance review, Blake says to his supervisor, "So the two 
main ways that you want me to improve are to double-check my work for accuracy 
and to be more of a team player. Is that correct?" What active listening skill has 
Blake used?
Summarizing Salina, the expeditor at RingPro Gasket Manufacturer, writes a memo asking her 
manager to buy her a new computerized system for tracking customer orders. She 
claims that if she does not get this system, chronically late deliveries will ensue. Her
manager turns down her request. Salina made the mistake of using
Either/or logic Which of the following is something an excellent business writer would do? Spend more time planning than writing During which step in the AIM planning process should you consider the constraints 
your readers face?
Audience analysis  Which barrier to effective listening involves neglecting listening because of pressing
deadlines?
Lack of time Hugo includes the following sentence in his memo: "The increase in profits is 
greater than any I have seen during my career." What is the flaw in this sentence?
It is not specific

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School: Texas State University
Department: Business Management
Course: Business Communication and Professional Development
Term: Fall 2018
Tags:
Name: Business Communication and professional development
Description: Chapters 1, 2, 5, 6, and 16
Uploaded: 09/22/2018
14 Pages 319 Views 255 Unlocks
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