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UNT - HMGT 2860 - Study Guide - Midterm

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UNT - HMGT 2860 - Study Guide - Midterm

School: University of North Texas
Department: Hospitality
Course: Management Foundations in the Hospitality Industry
Professor: Jeff Britain
Term: Spring 2019
Tags: managementfoundations, Management, test1, Studyguide, StudyGuide1, chapter1-3, chapter1, chapter2, Chapter3, interpersonalroles, and demmings14points
Name: Management Foundations Study Guide 1 Test 1
Description: chapters 1-3 test#1. Jeffery Britain
Uploaded: 02/07/2019
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background image Study Guide: Test 1 Management Foundations Chapters 1-3 Vocabulary: Changing an organization: a process of modifying an existing
organization to increase organizational effectiveness.
The Change Agent: anyone inside or outside the organization
who tries to modify an existing organizational structure
PDCA: Plan Do Check Act  Emotional Intelligence: The ability to monitor your own and 
others’ emotions, to discriminate among them, and to use 
the information to guide your thinking and actions. (Not an 
inborn talent, but learned)
 Situational Leadership Theory: Developed in mid 1970’s by 
Authors Paul Hershey and Ken Blanchard; No single best 
style of leadership; Most successful leaders learn to adapt 
their style to the individual or group they are attempting to 
influence
Forces of Change o External: Technology, Market, Competitors, Work Force
o Internal: Reinvention, Reengineering, Continuous 
Improvement Successful forces have the ability to: o Decide how change is made
o Solve change related issues
o Use behavioral science tools to influence others during 
the change o Decide how much change the work force can handle Emotional Intelligence blockades Fear and Worry Avoidance of Pain Negative Self-Image Unrealistic Expectations Blaming Others Traditional Management Roles Interpersonal Roles:
background image o Figurehead: manager performs numerous ceremonial or symbolic acts as the formal representative of an 
organization or department
o Leader: manager acts to create a productive  atmosphere in the workplace. o Liaison: a manager that uses networking with peers and others outside the organization’s vertical chain of 
command.
Informational Roles:  o Monitors: managers that scan the environment for  information, questioning personal contacts in other 
departments, or listening to members of their own staff.
o Disseminators: managers relay information to members of their staff who otherwise would not have access to it. o Spokesperson: manager sends information through  speeches, letters, reports, or memos to people outside 
the department or organization
Decisional Roles: o Entrepreneur: manager initiates change within a  department or organization. o Disturbance handlers: managers react to changes and  conditions that are beyond their control o Resource allocator: manager is responsible for  distributing resources to achieve organizational goals 
and departmental objectives.
o Negotiator: manager’s job may include bargaining with  unions, contracting with suppliers, selling to customers,
or setting goals with individual staff members.
Management Skills Demand TOP management level: low technical, high human, high 
conceptual
MIDDLE management level: medium technical, high human, 
medium conceptual
LOWER management level: high technical, high human, low 
conceptual
Situational Leadership 2 fundamental concepts: o Leadership style
o The individual’s or group’s maturity level

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Join more than 18,000+ college students at University of North Texas who use StudySoup to get ahead
School: University of North Texas
Department: Hospitality
Course: Management Foundations in the Hospitality Industry
Professor: Jeff Britain
Term: Spring 2019
Tags: managementfoundations, Management, test1, Studyguide, StudyGuide1, chapter1-3, chapter1, chapter2, Chapter3, interpersonalroles, and demmings14points
Name: Management Foundations Study Guide 1 Test 1
Description: chapters 1-3 test#1. Jeffery Britain
Uploaded: 02/07/2019
5 Pages 74 Views 59 Unlocks
  • Better Grades Guarantee
  • 24/7 Homework help
  • Notes, Study Guides, Flashcards + More!
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