How to determine refund eligibility and end with a positive note?

Name: Test SG Upload
Brand: StudySoup
SKU: 2798692
Price: 45.00 USD
Availability: InStock
Rating: 5 (1 reviews)

Question

How to determine refund eligibility and end with a positive note? How to check subs status and cancel? How to acknowledge & build rapport?

Expert · Accepted Answer

A&B - Acknowledge & Build Rapport Text 1:  Hey {first_name}, it’s Amy. I heard you’re having an issue with the recent charge to your account. I’ve definitely been there, so let’s talk about it and see if I can help.  So as I understand the issue, you (did not buy this subscription // you never used this subscription // you were not able to access the material you bought* // insert buyer’s reason). *try to fix the material to save buyer; offer to send material via email, but if she  refuses, then we can escalate. Always leave Notes in admin.  Text 2: So for me to be able to I need you to provide the following information: Your StudySoup email address Last 4 digits of your card number and  The exact amount charged to your account  C - Check S

How to determine refund eligibility and end with a positive note?

How to determine refund eligibility and end with a positive note?
Description

School: Arizona State University

Department: Marketing

Course: Marketing and Business Performance

Term: Fall 2019

Tags:

Cost: 50

Name: Test SG Upload

Description: Test upload

Uploaded: 10/11/2019

1 pages

Test#2

4 pages

Test Class Notes

1 pages

Test#2

4 pages

Test Class Notes

4 pages

Test Class Notes

1 pages

Test#2

How to determine refund eligibility and end with a positive note?

How to determine refund eligibility and end with a positive note? Description

School: Arizona State University

Department: Marketing

Course: Marketing and Business Performance

Term: Fall 2019

Tags:

Cost: 50

Name: Test SG Upload

Description: Test upload

Uploaded: 10/11/2019

1 pages

Test#2

4 pages

Test Class Notes

1 pages

Test#2

4 pages

Test Class Notes

4 pages

Test Class Notes

1 pages

Test#2

How to determine refund eligibility and end with a positive note?
Description