CPS 3300 Test 2 Bank
CPS 3300 Test 2 Bank CPS 3300
Popular in INTERPRSNL COMMUNICATION SKILL
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This 25 page Study Guide was uploaded by CarrieP on Sunday September 6, 2015. The Study Guide belongs to CPS 3300 at Georgia State University taught by Amanda Rumsey in Fall 2015. Since its upload, it has received 93 views. For similar materials see INTERPRSNL COMMUNICATION SKILL in Psychlogy at Georgia State University.
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Date Created: 09/06/15
1 Words derive much of their meaning from the circumstances and contexts in which they39re used True 2 I guess I39d like to quotls which kind of powerless languagequot a hedge 3 This great thinker said once said quotWords have the power to destroy or heal When words are true and kind they can change the worldquot Buddha 4 Powerful speech patterns vary from culture to culture True 5 The notion that words are arbitrary and have no meaning in themselves refers to which characteristic of language Symbolic 6 Discon rming speech builds walls between speakers True 7 Arguments may result when we label our inferences as facts 8 The vast majority of scholarly ideas come from texts that we process orally False 9 The average speaker has approximately 200000 to 300000 words stored in memory False 10Research shows that when speakers use powerful speech they are viewed as less reasonable False Actions speak louder than words suggest that Non verbal communication is more believable than verbal Although early studies seemed to indicate that touch is important for infant survival more recent research shows that touch may over stimulate infants and be detrimental False In every culture there are strict unwritten rules for the duration of eye contact True In comparison to verbal language nonverbal communication is also governed by a system of rules and norms When meeting someone for the rst time the initial assessments of the person39s power and suitability are primarily based on physical appearance When Anna gives Darby quotthe fingerquot she is using a nonverbal cue known as an Emblem Paralanguage is a scienti c term given to speech that is sprinkled with slang peculiar to a speci c group False Nonverbal messages are often More ambiguous and vague than verbal messages Nonverbal communication behaviors originate and in uence us at a subconscious level True Which kind of distance is used most often in business situations Social Respect is essentially an expression of sympathy or a sentimental attitude False The facilitative relationship is best described as Being familiar with situations and preferably having experienced something close to it identifying details related to critical events in a person s situation and sharing insights acknowledging and responding to a person39s experience or feelings in and about a personal situation One of the things that we known about emotions feelings is There is nothing inherently good or bad about an emotion Selfdisclosure in a relationship is most appropriate when It is part of an ongoing relationship Physical health and increased intimacy are bene ts that can follow from sharing feelings appropriately True Gossip is an example of rstlevel communication False The ability to express emotions verbally is of minor importance to effective communication False Which of the following is most accurate about self disclosure Some relationships are not reciprocal in disclosing information and this is appropriate Research shows that only dysfunctional people selfdisclose deep feelings and secrets to a group of people they hardly know True Beyond the advantage of improving relationships a primary advantage of expressing emotions effectively is A physiological bene t There are times when the best response is no response True In comparing listening speaking reading and writing which of the following is true Listening is used most but taught least writing is used most and taught most speaking is used most but taught least The best professors are those who are able to listen passively False Paraphrasing means Restating in your own words the message you think the speaker just sent The fact that we spend ve or more hours or more hours a day listening contributes to Information overload It is dif cult to talk to Ed because he often takes things the wrong way Ed is a Defensive listener psuedolistener ambusher Maintaining eye contact is the rst step in attentive listening True Which of the following is not true about selective listening The more open that we are the more we listen selectively Listening is viewed by most people as a skill that know how to do and need little improvement upon Mnemonic devices are helpful strategies for remembering information Which of the following best describes between these two statements 1 quotThe tickets have disappearedquot 2 quotl have misplaced the ticketsquot The second sentence takes more responsibility for the problem The Dr Fox Hypothesis is an example shaping our impressions of credibility Arguments may result when we label our inferences as Inferences equivocal language descriptive facts Language is the foundation for our personal relationships True The language we use describes our perceptions but does not affect our perceptions False Language usage that has a high frequency of terms superior male traits and inferior female traits or the reverse is known as Sexist language The vast majority of scholarly ideas and research studies are presented In written text Words have the power to All of these quotLet39s go out and shoot some pool tonightquot is an example of a direct message True Pragmatic rules are unwritten rules for interpreting a message True Emblems are Culture speci c Paralanguage is a scienti c term given to speech that is sprinkled with slang peculiar to a speci c group False The norms and general interpretations associated with nonverbal communications are Not universal are movements of the body that convey emotional meanings such as happiness surprise anger or fear affect displays Which type of nonverbal communication is considered the most noticeable facial The level of satisfaction in a relationship is often conveyed through nonverbal cues such as reduced or increased contact and tone of voice True are body movements that substitute gesture for words and have fairly speci c verbal translations Emblems When meeting someone for the rst time the initial assessments of the person39s power and suitability are primarily based on Choice of words used in rst conversation vocabulary physical appearance In order for a relationship to grow and ourish is essential Trust Which of the following are considered the most effective keys to satisfying self disclosures Risk familiarity reciprocity and timing Because of its very nature selfdisclosure cannot be manipulative False Random or isolated selfdisclosure is an example of self disclosure Inappropriate Reason for self disclosure is found in wanting to get something quotoff your chestquot catharsis One risk of selfdisclosure is that it often leads to increased awareness and can expose a need to change which might be painful True Deep selfdisclosure statements are characterized by Being more private and personal than other statements are A major block that keeps many people from disclosing their feelings to others is They were taught that emotions are bad or a sign of weakness The facilitative condition of acceptance is the same as acknowledging a person39s personal worth and dignity despite the circumstances An important task facing communicators is to establish a common understanding of the words they use to exchange messages True Which of the following is not true about the use of words in communication Words have the power to prevent communication Emotive language ls language that expresses a person39s feelings and attitudes The statement that Americans are materialistic is an example of a statement Stereotyping The best type of con rming message is acknowledgement False govern how sounds are combined to form words phonological rules The only features that all characterizes all languages is that they are subjective and symbolic False The development of alphabets and written language changed the course of history by Helping common citizens gain access to ideas and information Which statement does not contain powerless language lets meet for lunch tomorrow It is virtually impossible to develop and maintain an interpersonal relationship through written words False The rules that tell us which meaning of a message is appropriate is given context are Proprietary pragmatic Sexist and racist speech are both exclusive and discon rming True Because we talk ourselves into negative feelings it is possible to talk ourselves out of feeling sad or upset True The expression quotMy life is a disaster I can39t do anything rightquot is an example of self talk NegaUve The only features that characterize all languages is that they are rulegoverned and subjective False According to the quotDr Fox Hypothesisquot pronunciation is more in uential than vocabulary in shaping people39s perception of the speaker False Before the invention of the printing press the written word was used as a method of controlling the general populace True I m tired of studying I really need to get out and do something maybe a movie I wish I could nd someone to go with me is an example of a direct message False Frank and Sara are talking about the recent football game and Frank is describing his reaction to the gamewinning eld goal Lisa walks up and Frank says to Sara quotOh she doesn39t watch sportsquot and continues with his discussion This is an example of Language exclusive Tom and Betty are talking about a recent movie when Maria walks up Betty says quotOh we39ve just been talking about the Coen brothers new movie Have you seen it yetquot This is an example of language Inclusive According to social research sexist language is More often used with or about women than men In a survey about conversational frequency nearly 50 of the women said they called friends at least once a week just to talk where as less than half as many men did so True Words are arbitrary symbols that have no meaning in themselves True Euphemisms are Neutral or pleasant words substituted for blunt ones Syntax deals with structure semantics govern meanings True Rules about the uses and interpretations of a message in a given context are called Pragmatic rules Competent communication understand that ambiguity and vagueness can sometimes serve useful purposes True Of the following which is the most essential set of rules governing the use of language Semantic rules The labels we choose for ourselves and encourage others to use say a great deal about who we think we are and how we want others to view us True Soft language is used to describe attitudes and emotions whereas hard language is sued to convey veri able truths about the world False Generally speaking language is subjective True The vast majority of scholarly ideas come from texts that we process orally False Language can be used to All of these Language can be precise or vague True govern words can be arranged and how different arrangements of the same words take on different Syntactic rules The rules that tell us which meaning of a message is appropriate in a given context are Pragmatic Which of the following is an accurate statement about comparing written and spokenlanguage All of these Women are more likely to use conversation to enhance relationships while men use conversation to exchange information or to accomplish a task True Which of the following is not true about the use of words in communication Words are logical and valid codes based on universal common sense and conventional wage People use con rming language to acknowledge another person39s presence individuality or right to a different point of view A message that sounds discon rming to one person can be a term of endearment to another person True The invention of the printing press made possible for the rst time in history Widespread literacy The only features that characterize all languages is that they are symbolic and rule governed False lndirect messages are more likely to be misinterpreted than direct messages True The invention of the changed the world and brought about nationalism human rights and scienti c discoveries Printed word and printing press Paralanguage refers to Vocal but nonverbal characteristics of speech Of the non verbal cues has the greatest emotional impact Facial expression Dress has no bearing on how likely we are to obey or follow the suggestions of others False Which of the following is not included in the term kinesics Paralanguage Our initial impressions are in uenced more by nonverbal behavior than verbal behavior True The more developed or intimate a relationship is the More people use and understand the nonverbal messages of one another Which distance is being used when an employer talks with an employee as they are seated across others at an of ce desk social refers to the way a culture de nes time Formal time It is possible to understand the attitudes or feelings of others even if you aren39t able to understand the content of their communication True The ranges of spatial zones are remarkably constant over vastly different cultures False Nonverbal messages are best at communicating FeeHngs The primary difference between verbal and nonverbal communication is that verbal communication is guided by rules whereas nonverbal communication is not False Nonverbal expressions are generally more connotative than denotative True Which messages are not conveyed by clothing analytical and logical are movements of the body that help us control the interaction or ow of communication between others and ourselves Regulators In every culture there are strict unwritten rules for the duration of eye contact True are movements of the body including postural changes that are made to feel more comfortable or to perform speci c physical functions adaptors Dr Stephen Marquardt studied beauty from ancient times to modern day and his research showed that All groups had the same perceptions of beauty for both genders for all races cultures and era Emblems satisfy which function of nonverbal communication substituting Nonverbal messages are often viewed as having more credibility than verbal messages because nonverbal messages are more often dif cult to manipulate and fake Communication through paralanguage is typically intentional and almost always takes place at the conscious level False Edward T hall considers social distances to be 4 feet to 12 feet Nonverbal messages play a signi cant role in developing and maintaining relationships True The fact that most nonverbal messages are vague implies which characteristic of nonverbal communication Ambiguous Facial expressions indicating fear sadness happiness and pain appear to be universally understood from one culture to another True Research has shown that females are more accurate judges of facial expressions than males True Most nonverbal messages are carefully chosen and consciously sent False Which of the following is not an accurate statement based on research of spatial messages There are few if any differences among culture in terms of de ning personal space Which of the following is an especially important conclusion from the studies on the role of touch in communication Early tactile experiences in uence later mental and emotional adjustments Behaviors that demonstrate or reinforce a verbal statement are known as illustrators Nonverbal communication is especially well suited ideas it is less effective at conveying attitudes False Nonverbal behavior may repeat or substitute for verbal communication True Claiming space in public territories to establish and communicate our presence and ownership may be done by All of these Volume stress pitch and cadence are examples of Paralanguage Nonverbal communication consists of Behavior messages other than written or spoken words Which of the following is an example of how clothing is used to communicate a message All of these To be labeled nonverbal communication a gesture must be intentional False Which distance is typically used when a parent holds an infant Intimate Which distance is typically used when a teacher lectures in front of a large class public According to social scientist Albert Mehrabian what percentage of the emotional impact of a communicated message comes from nonverbal sources more than 90 Turn taking signals fall under which function of nonverbal communication regulating When Beth nished she lowered her pitch and nodded toward Jon to show that was his to speak Beth was using nonverbal cues for the function of Regulating Overall appearance Is an oftenmanipulated form of nonverbal expression Nonverbal messages are best at communicating ldeas feelings negative emotion concepts The fact that it is impossible to think and control all nonverbal behaviors suggests which characteristics of nonverbal communication Multiple channels unconscious nonverbal impact accompany verbal messages to demonstrate clarify or emphasize the spoken content illustrators Nonverbal messages convey Intended and unintended meanings Culturally understood substitutes for verbal expressions are known as Emblems According to social scientist Albert Mehrabian the primary force and emotional impact of a message is the result of direct inclusive speech False Personal attractiveness is something that can be in uenced through communication Nonverbal communication consists of Behavioral messages other than written or spoken words Facial expressions eye contact and posture are examples of nonverbal communication True Which reason for selfdisclosure is found in dating behaviors particularly on the rst few dates Impression formation selfdisclosure can enhance selfawareness and help clarify one s self knowledge Appropriate In general men tend to nd and express relational intimacy through Shared events and talking about related personal matters shared activities rather than talking none of these The second level of communication involves sharing Facts Caring understanding acceptance respect friendliness trustworthiness and genuineness are important facilitative conditions Facilitative conditions are created by increasing the use of certain communication skills All interpersonal relationships can be improved through better communication True A relationship can be de ned as casual or intimate based upon its depth and breadth of disclosure True When selfdisclosing it is important to gauge your listener39s reaction Disclosing too much too quickly can scare people off True Which of the following are considered the most effective keys to satisfying self disclosure Reciprocity and timing The degree of selfdisclosure can help de ne interpersonal relationships in terms of whether they are Casual or close Individuals who label themselves as quotshyquot tend to exhibit distinctly different behavioral patterns than those who label themselves as quotnot shyquot False Psychologists stress that there is nothing inherently good or bad about feelings True The helpings conditions that Carl Rogers and his colleagues wrote about and discussed are also called Facilitative conditions Which of the following is not considered a facilitative condition in a relationship Con dentiality In general men disclose more than woman False Every statement a person makes involves some kind of selfdisclosure True Which of the following is not a caution to consider in terms of selfdisclosure It should only be done with a trained professional who can keep a secret If some selfdisclosure is good then more self disclosure is better One39s of any event is a more important determinant of feelings than is the event itself Interpretation In general men tend to nd and express relational intimacy through Shared activities rather than talking The rst level of communication is often marked by the use of clich s and casual remarks True Many people do not selfdisclose for fear of All of these The highest level of interpersonal communication is called facilitative communication Because females tend to exhibit more selfdisclosing behavior they tend to have more ful lling close relationships than do males False Genuineness as a facilitative condition might best be described as Being open and honest Relationships based on rst level communication are likely to be Super cial Facilitative condition of understanding in a facilitative relationship is best described as acknowledging and responding to a person39s experience or feelings in and about a personal situation Some research suggests that there is no apparent difference between the way men and women experience and express their emotions False A fundamental fact about selfdisclosure is that it must be appropriate Psychologists view catharsis as a releasing and freeing experience The highest level of communication is called communication Emotive facilitative transformational Selfdisclosure can be a releasing and freeing experience Psychologists call this catharsis Research shows that in dating relationships regularity of affection relationship satisfaction an the level of commitment are directly related to The disclosure of personal information Honesty at any cost is considered selfdisclosure Inappropriate Suzanne and Robert First fourth In general women selfdisclose more things about themselves than men True Personal selfdisclosure involves sharing All of these Which of the following is not a type of intimacy Financial The degree or level of selfdisclosure can help de ne a relationship True Which of the following is an example of selfdisclosure all of these We like people with whom we reciprocally disclose and we disclose with people whom we like True Facts represent a deeper level of selfdisclosure than opinions False focuses on a willingness to believe in and acknowledge the personal worth and dignity of a person despite the circumstances Acceptance The recognition that others don39t cause your feelings helps you to Accept responsibility for your feelings John and Alex rst The third level of communication involves sharing Ideas In general both men and women express anger but men are about revealing their strengths and positive emotions Less bashful If you have or experience an unpleasant or disagreeable feeling you can express or act it out in socially appropriate ways Selfdisclosure of sorrows as well as moments of happiness is considered a Powerful process that enables people to come closer together The percentage of messages that are selfdisclosing is relatively high False Which of the following statements about appropriate selfdisclosure is not true it focuses on past issues and problems The process of is the sharing of personal ideas feelings information and reactions Self disclosure Levels of communication refer to the degree that individuals are willing to share their thoughts and feelings True We should be selfdisclosing at all times if we want to build healthy relationships False Selfdisclosure and increased awareness can lead to depression True Being rushed tired or disturbed by some matters are reasons for postponing the sharing of a feeling adequate People who are deemed empathetic typically have skills Listening Being obsessed with quotshouldquot can cause unnecessary unhappiness True Dana39s professors pseudoistening Selfabsorbed people tend to be poor listeners True Wile most people recall few details of their conversations they do retain especially in important relationships An overall impression In comparing listening speaking reading and writing which of the following is true listening is used most but taught least Research indicates that the average person spends time listening more When trying to understand what another person is experiences you might best think about feelings as pleasant and unpleasant is the technique that the brain uses to lter out unwanted sounds and distractions Selective listening Adler 2004 True listeners appear to be listening but they are not Pseudo listeners are selective and respond only to parts of a conversation that appeal to them Narrowminded In one classic study managers were asked to rate themselves as listeners Their ratings Were much higher than their employees gave them It is possible to hear well and listen poorly at the same time True Communication problems among couples are rarely centered on listening False Critically listening is a form of empathetic listening False The ability to repeat a statement you just heard doesn39t guarantee that you understood it True One of the most frequent of marital communication problems is failing to take The partner39s perspective Research shows that Most individuals overrate their listening skills It is dif cult to talk to Ed because he often takes things the wrong way Defensive listener Pseudo listeners present a polite facade and pretend to be listening In the third step of listening remembering your primary task a listener is to Reconstruct the message that you heard so that it makes sense to you Among communication skills listening is considered the rst essential skill Research indicates that the average person spends time speaking than listening Too much about the same amount of more Mnemonic devices are helpful strategies for Reconstructing ideas hearing remembering information In the receiving stage of active listening one focuses exclusively on verbal behavior False Listening is a communication skill that can be developed and improved through instruction and practice true listeners tend to interpret innocent comments as personal attacks Defensive Selective listening can be an obstacle to effective communication True Critically listening is a form of empathetic listening False Noise is a barrier to successful listening True The listening style that involves staying attentive while telling little about any of your own ideas or feelings is known as Passive listening Which of the following is the most likely barrier or obstacle to listening We hear a lot talk and experience information overload Listening skills tend to be recognized as of little importance by business leaders False Listening is the rst step in facilitating people to explore and gain insights into personal issues and concerns True The process of listening involves hearing attending understanding remembering and responding True Skilled communicators are aware of the biases of others as well as their own True Listening involves much more than the passive act of learning True Research suggests that spend approximately 60 of the communication time listening Execques Attentive listeners rst repeat exactly what the speaker said when it is their turn to speak False Effective listeners have a large and wide ranging repertoire of words feeHng is the process wherein sound waves strike the eardrum and cause vibrations that are transmitted to the brain Hea ng ln committed relationships listening to personal information in everyday conversations is considered as important ingredient of satisfaction True Critical listeners are able to hear a speaker39s words and understand the ideas in order to refute them False Listening is the process that gives meaning whereas hearing is a process physiological Ideas are always complemented by either pleasant or unpleasant feeHngs Which of the following is not a task of the fourth step of listening evaluating Eliminate your values and beliefs and avoid making judgments Which of the following is not one of the four steps of quotactive listeningquot be passive while leaning forward to show interest In the second step of listening understanding your primary task as a listener is to Clarify and ask questions Of the following which one is not a valid reason for increasing one39s listening skills to reduce the need to selfdisclose and dominate a conversation Listening is a natural activity that people do without conscious effort Personality traits of listeners do not affect their ability to understand messages False The rst step in listening is To note not only what is said but how it is being said The average person is acapable of understanding speech rates of 600 words per minute True Listening is considered the communication skill most valued by All of these Because every person interprets data uniquely we have to accept the fact that it39s unlikely that we ever completely understand another person True Attentive listeners are able to All of these Listening requires a lot of mental energy because you must block out interfering noises movements and even you own selfcentered thoughts and images True Attentive listeners39 interrupt a speaker Can sometimes When communication skills were ranked by hundreds of human resources executives which of the following was ranked number one Listening Active listening requires both skill and effort True Effective listening builds better relationships True listeners are interested almost exclusively in their own ideas and interests Narcissistic While gives speakers a chance to be heard it doesn39t mean that the listener is trying to understand Passive listening Hearing is physiological attending is Psychological DRL
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