CPS 3300 Test 3 Bank
CPS 3300 Test 3 Bank CPS 3300
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This 17 page Study Guide was uploaded by CarrieP on Sunday September 6, 2015. The Study Guide belongs to CPS 3300 at Georgia State University taught by Amanda Rumsey in Fall 2015. Since its upload, it has received 34 views. For similar materials see INTERPRSNL COMMUNICATION SKILL in Psychlogy at Georgia State University.
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Date Created: 09/06/15
You failed the exam because you didn39t think it was important to study is an example of analyzing and interpreting True The statement quotI feel you should pay more attention in classquot is an example of a feelingfocused response False The closed question as a response requests A discussion on certain topics a simple yes or no answer Information on a particular con ned area of discussion Facilitative feedback may be direct or indirect The clarifying or summarizing responses differ from feelingfocused responses because they Focus on content events or ideas A feeling focused response Goes beyond events and ideas to capture the essence of what a speaker is experiencing Which part of the relationship quadrant represents information unrealized by both you and others unknown A response is an attempt to go beyond the events or ideas that are being expressed and to capture the essence of what a person is experiencing feelingfocused Which of the following is not true about a facilitative feedback response It is a subtle way of telling a person whether something is good or bad Which of the following is a clarifying response You39re going to see a movie tonight that you haven39t seen Information known to self and to other is usually a departure point for further discussion True Skillful expression of emotions increases the quality of problemsolving true An open question is often considered a good place to start a conversation as long as you don39t ask too many questions in a row Responsible action is the nal part of the facilitative processes True The rst facilitative process that helps increase the area that is known to others and known to self is selfdisclosure To be considered selfdisclosure a communication act must contain personal information true A simple acknowledgement is an attempt to show that you heard a person without discussing or making reference to any speci c ideas Feelingfocused responses are based on The speaker39s words and body language People who are seeking an empathetic listener want advice False Telling someone what you think she or he should do is an example of a low facilitative response True Closed questions require only a quotyesquot or quotnoquot answer true The comment I feel as if you39re trying to hurt me is clear statement of the speakers feeHngs false The closed question as a response requests A simple yes or no answer Restating in your own words the basic story or the content that a speaker has told you is known as summarizing A feelingfocused response Goes beyond events and ideas to capture the essence of what a speaker is experiencing A here and now response by a facilitator tends to emphasize the present moment In analyzing a situation the listener offers an interpretation of a speaker39s message True Reassuring or supporting responses tell others how they should feel True When clarifying or summarizing it is important to use the speaker39s exact words False Closed questions are facilitative because they keep the speaker on the topic False Why questions are usually more productive than how questions False Which part of the relationship quadrant represents information that you known but aren39t willing to reveal to others Hidden Which of the following is viewed as a closed question Do you like ice cream or cake Interpreting or analyzing responses are considered low facilitative responses because They tell people what they should or ought to be thinking Which of the following is considered a response from the high facilitative end of the response continuum open question Which of the following is not considered a high facilitative response interpretation The statement impression you39re really sadquot is an example of a response Feeling focused Feedbackis telling someone the kind of personal impact that he or she is having on you Which of the following is not a part of the facilitative model Facilitative settings Which of the following is considered a feeling focused response You39re worried and uncertain about taking the exam The statement you met with your professors today and she really liked your research idea is an example of a response Summarizing Which of the following is an accurate example of a feeling focused response You39re concerned and worried Why questions are usually more productive than how questions False In general the best guideline for using high facilitative responses is to increase the frequency of them with individuals and groups One of the basic premises of the facilitative model is feelings and behaviors are related The best communicators all of these Linking a facilitative response often used in group discussions is an attempt to Recognize and comment on the connection between people in terms of similar events feelings or ideas they have expressed Which of the following is not a part of the facilitative feedback model Explain why you think the person is behaving in a certain way Facilitative feedback is telling others how you think they could be more facilitative False The relationship quadrant features four distinct areas that help explain the nature of relationships Which of the following is not one of them Sensitive area A feeling focused response requires A feeling word be used in the response The talker to be willing to selfdisclose feeHngs Empathy requires both understanding of and agreement with another person39s message False Discovering that you have an unrecognized talent strength or weakness involves which part of the relationship quadrant Unknown Information known to self and to others is usually a departure point for further discussion True The statement quotI feel you should pay more attention in class is an example of a feelingfocused response False The third facilitative process that results from expanding the area of known to others and known to self is increased awareness and decision making When someone tell about a problem the most common reaction of that person is to give advice Effective communicators are inclined to be better talkers than listeners False Which of the following is not considered characteristic of feeling focused responses it explains the cause of certain feelings The statement so you already identi ed and applied to three colleges is an example of a response summarizing Which of the following is not one of the four facilitative processes confrontation The statement you39re really angry about this is an example of a response feeling focused Which of the following is the fourth and nal facilitative process Responsible action Clarifying statements are helpful when All of these The key for maintaining a positive climate while arguing a point is the way you present your ideas True The term facilitative conditions refers to the relationship formed in the helping process If a listener offers an interpretation of a speaker39s message this is commonly called analyzing Advice as a lowfacilitative response is An attempt to tell someone what you think he or she should or should not do Telling someone that everything will be OK is an example of high facilitative feedback false Clarifying responses are effective in helping others handle their problems and as a way of responding to their criticisms of us True In general feedback is the listener39s verbal andor nonverbal response to messages received from the speaker True Which of the following is the best example of expressing one s feelings I m worried about my brother A feelingfocused response requires A feeling word be used in the response Closed questions require only a yes or no answer True To be considered selfdisclosure a communication act must contain personal information True Which part of the relationship quadrant represents information of which both you and the person are aware Open The second facilitative process that reduces the area that is known to others but not know to self is feedback Which of the following is not considered a high facilitative response reassuring and supporting statements Which part of the relationship quadrant represents information of which you are unaware but the other person knows blind If you are listening to someone and one of your feelingfocused responses is not accurate or on exactly accurate or on exactly on target it will usually get you credit for being an understanding person All of the following represent the high facilitative end of the response continuum except supporting If you are listening to someone and one of your feelingfocused responses is not accurate or on exactly on target it will usually PART 2 The nal step in problemsolving includes all of these It is easier to talk about problems when they are Hypothetical problems According to a review of the professional literature in the helping profession identifying the problem is often dif cult because the quotpresenting problemquot may not be the quotreal problemquot True The systematic problemsolving model places the responsibility on the person who has the problem True In the systematic problem solving model the next step refers to what the person will do to get the action plan started Which of the following based on public surveys is not a common cause of poor interpersonal relationships between a husband and wife parental heritage According to John Dewey education philosopher the rst step in problemsolving is to Identify the problem use outdoor settings physical activities and meaningful discussions to build stronger working units offsite retreats Problems and related unpleasant feelings drag us down both mentally and physically Which of the following is not a part of the systematic problem solving model How did you get yourself into this problem The systematic problem solving model relieves the person responsibility discourages the helper from giving from giving advice is based on four sequential openended questions Problem solving is an integral pert of doing business because business cycles and transitions bring new problems The nal step in problemsolving involves selecting developing and enacting a plan The generational group most likely to bring skepticism to a problemsolving situation is Generation X In the systematic problemsolving model the helper leads the helpee to set a timeframe for his or her next step Indirect approaches to problemsolving are effective and useful When your problemsolving attitude is you tend to have less tolerance for con ict and problems which is re ected in your behavior NegaUve Which of following is not a factor when deciding to trigger a key problemsolving question The person39s ability to outline possible solutions A quality management approach in business based on Edwards Denning s work advocates More reliance on the input of employees and shared management more attention to the initial causes of problems by keeping better records more use of computers and statistical models to analyze problems In terms of problemsolving members of Generation X are more likely than Baby Boomers to be Skeptical of existing and accepted strategies The systematic problemmodel is unintended to function exclusively in a one to one relationship false When your problemsolving attitude is you tend to have less tolerance for con ict and problems which is re ected in your behavior NegaUve Problemsolving is the ability to combine previously learned principles and strategies to solve unknown problems True quotUntalkablesquot are issues that are dif cult to address in the work setting Problemsolving learning is recommended for school settings but it is too simplistic for adult groups and issues False The systematic ProblemSolving Model ls based on four sequential openended questions Identifying the problem is a difficult part of problemsolving When someone is solving a problem using a suggested framework that includes stages and related activities for each one it is likely that the type of problem solving being used is algorithmic Heuristic problemsolving happens when There is no clear procedural rule In problemsolving the presenting problem is A safe place to begin talking about an issue A Quality management approach in business based on Edwards Deming s word advocates More reliance on the input of employees and shared management Quality management as advocated by Edwards Deming relies on Shared management and input from employees One of the primary reasons cited for poor marital relationships is disagreement about raising children False Pursuit challenges and rope courses help coworkers improve problemsolving through Teambuilding activities In workshops trained facilitators lead participants in experiential activities Adventurebased Adventurebased workshops and programs assume that the greatest insights into problemsolving and teambuilding come from the help of Trained facilitators leading participants in experiential learning activities In problembased learning solutions are generated by Students who are the problemsolvers It39s easier to talk about problems because we re not on the defensive or feeling under pressure to do something about them hypothetical John Dewey speculate about possible barriers and problems A common second step in problemsolving is de ning and analyzing the problem This involves breaking the problem down in speci c terms True In public survey about personal problems which of the following is not speci cally cited Problems with interpersonal communication When there are multiple solutions to a problem it39s likely that the problem was not wellde ned Learning requires teachers to build positive working relationships with and among students Leaders are often promoted because they are all of these The business world recognizes that the problems taking place during cycles and transitions Cannot be avoided because they are part of change and doing business Which of the following is not one of the advantages of using adventurebased workshops They help weed out the mediocre employees The systematic problemsolving model myrick consists of four key questions Which of the following is not one of them what or who cause the problem In the Systematic ProblemSolving Model quottrigger questionsquot Help to move the discussion along CHP 11 The person with a passive interpersonal style in a group meeting prefers To take a middleoftheroad position on issues is the ability to express your feelings opinions beliefs and wants directly openly and honestly while not violating the personal right of others assertiveness People who are passive experience con icts and confrontations than assertive people no fewer The notion of assertiveness was rst described by Andrew Salter in 1949 True The probability of healthy and productive relationships increases as individuals learn skills related to assertiveness Which of the following is not a typical behavior of people with aggressive interpersonal styles when participating in a group meeting Speak calmly but rmly You never listen to the rest of us This statement made in a meeting is most likely an exaggeration People who are passive feel empowered to speak up they just do so more subtly than others false When working with a group of team members passive persons are more likely to express their concerns in the form of a question When people are assertive they are willing to compromise Which of the following statements is most likely being made by a person with an assertive interpersonal style how would you approach this problem Assertive individuals can respect and seek to satisfy their own needs and still respect and seek to satisfy the needs of others True When confronting individuals it is important to focus on the their motives rst and then their behavior false Assertive people are most likely to Disclose their feelings in a con ict situation hide their feelings in an attempt to be objective in a con ict situation Which of the following nonverbal behaviors is a characteristic of passivity All of these Which of the following is not a characteristic of passive aggressive behavior Confronting issues and individuals openly When people allow their ideas or rights to be restricted by another individual they are behaving passively Which of the following is not a common leadin phrase used by a person with a passive interpersonal style What needs to be done is People who are unassertive tend to see themselves as not having a right to their feelings beliefs or opinions True Which of the following styles is likely to experience fewer con icts and confrontations Assertive People with aggressive interpersonal styles tend to Disrespect and bully others in order to get their way Which of the following is not true Assertiveness is equated with aggressiveness Which statement best describes assertiveness It is a learned communication skill A pattern of behaviors such as not paying attention being late for meetings turning assignments in late and stalling others who want to make a decision can be viewed as passive aggressive behavior For a group leader the most dif cult part working with assertive people is to Harness their energy and accept their air of con dence Assertive people have dif culties forming caring and facilitative relationships False Which of the following is not a typical reason that people like to be around assertive people people admire their selfprotective and defensive posture A student is routinely 15 minutes late for class According to Beebe 2002 in speaking to the student about the problem the professor should describe the student s behavior and then self disclose people are motivated by personal rights and willingly confront others who are abusing their rights Assertive Assertiveness is the middle ground between aggression and passivity True Repetition as an assertive skill in communication is Repeating a phrase that emphasizes your point or wish Research suggests there is a connections between verbal aggression and physical aggression Signi cant People who spent childhood years around demanding parents and adults typically blame their parents for becoming passive and downtrodden In contrast to assertive behavior behavior is usually more forceful and self enhancing at the expense of others Aggressive Over the years the term assertiveness has been de ned and rede ned Contemporary de nitions focus on Personal rights and feelings In a group meeting the behaivors that are least likely to be used by perople with assertive interpersonal styles is Take a strong stand based on their personal opinions and rights A passive or nonassertive person tends to interpret silence as rejection Which of the following is not an example of an assertive skill Attacking the person before confronting the situation Passive people who store resentment and anger are most likely to express disssatistaction is a disguised manner When someone is argumentative and yells criticizes and goads you into saying or doing something which is not a practical assertive response you might best Say they missed the point and they had better calm down People with passive interpersonal styles Are inclined to deny that they have a right to their feelings beliefs and opinions People who are are more comfortable in facilitating others them reach their goals than people Assertive passive Assertive people are most likely to Disclose their feelings in a con ict situation Adler and his colleagues the situation the other person and their goals In order for a con ict to exist The parties involved must be aware that there is a disagreement A personal con ict style is similar to a personality trait in that it Carries across most situations Which of the following is a winwin strategy Determine what both parties need to get out of negotiation Which of the following is not a conclusion from most of the studies where violence was used as means to solving con icts women use violent means to solve con icts as much as men Neither side is satis ed with the outcome in which method of problemsolving LoseJose Which of the following statements about con ict is not true over time con icts will destroy even healthy relationships Violent behavior in courtship and dating is A problem a rare Reported Partners who use different but mutually reinforcing behaviors have a con ict style labeled complementary Research shows that unhappily married couple have con icts but happily couples do not false In general people tend to follow through on a change when they Help design the change Which of the following is not among the seven steps in the mediation model parties meet separately with a mediator who listens objectively Rather than focus on who started a con ict it might be more productive to as What we can do to make things better If two coworkers are seeking a promotion to the same job they would likely fall into which method of resolving con ict winlose Research has shown that the children who are targets of bullies Are different in some way that makes them stand out Avoidance is never an advisable con ictresolution style False In winwin negotiations Everyone is satis ed Which of the following is not a characteristic of the winlose negotiations method in resolving con icts High selfdisclosure Mediation is a con ict resolution process in which All the parties are involved in problem solving Stay away from each other is one solution in mediation that is possible because it is the best that can be done at the time Although it is impossible to eliminate con ict there are ways to manage it effectively True Eric and Tonya avoidance Chris and Monica Compromise Which of the following is not viewed as a basic response to con ict History When searching for options and solutions during mediation which of the following is not a facilitative response by the mediator You need to open yourself up to change and consider all the possibilities A close look at con ict data suggests that Con icts can be bene cial Peer mediation according to research studies has been shown to be effective all of these People who use withdrawal as a means of resolving con icts Fear for personal survival and retreat or participate very little Which of the following is not a characteristic of the winwin negotiation method in resolving con icts low selfdisclosure National crime statistics reveal that women are more likely to experience violence from Intimate partners whom they have known over a period of time In loselose negotiations Nobody is satis ed with the outcomes Which of the following is not one of the recommended steps in managing a con ict through negotiation identify the contributing factors the produced the con ict Which of the following is not true about con icts All con icts can be negotiated and resolved when effective communication skills are used Violent behavior in courtship and dating is Reported to police about 50 of the time Which of the following is not true about the winlose method of resolving con ict It doesn39t always have a loser A study of dinner conversations showed that more than one incident involving a con ict usually takes place The distinguishes characteristics in winlose problem solving is power Con ict is inevitable in life True n winlose negotiations of con ict One person gets satisfactions and the other does not Most people view con ict as something to be avoided whenever possible True The attitude we are all in this together re ects the quality of interdependence
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