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Human Relations Chapter 4-6 Study Guide

by: mcunnin4 Notetaker

Human Relations Chapter 4-6 Study Guide PSY 103-002

Marketplace > Tri-County Technical College > Human Development > PSY 103-002 > Human Relations Chapter 4 6 Study Guide
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Chapter 4-6
Human Relations
Jennifer Sudderth
Study Guide
Human Relations, test two
50 ?




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This 5 page Study Guide was uploaded by mcunnin4 Notetaker on Tuesday March 8, 2016. The Study Guide belongs to PSY 103-002 at Tri-County Technical College taught by Jennifer Sudderth in Spring 2016. Since its upload, it has received 21 views. For similar materials see Human Relations in Human Development at Tri-County Technical College.

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Date Created: 03/08/16
Question 1-7: Chapter 4 Questions 8-12: Chapter 5 Question 13-25: Chapter 6 Extra Credit: Chapter Six Verbatim Chapter 4: Psychological Arousal (What does it do):  The body’s reaction.  Fuels Emotion  To have emotion we must have arousal  The degree of body arousal intensifies it. Cognitive Processes: How you get to the name of the emotion you’re having – what one person calls “fear” another may call “excitement”  Channels Emotion Two Things Affect Emotion:  Context  Family Beliefs Dissociating: Step outside of yourself and view a situation from another perspective; useful when you want to  (decrease) the intensity of emotions Associating: Put yourself in a situation as if it were happening to you; useful when you want to  (increase) the intensity of emotions Two Types of Guilt: Constructive: A type of guilt that causes positive action from whom is guilty to change for the better. Deconstructive: One that causes you self loathe and does not benefit you. Behavior and Personality:  Behavior: CANNOT CHANGE!  Personality: CAN CHANGE Chapter 5: Permissive: Few demands, low expectations, more of a friend Authoritarian: Strict rules, unresponsive, kids are punished if rules aren’t followed Uninvolved: Rejecting, neglectful, do not provide consistent attention. Four Types of Child Abuse  Neglect  Physical Abuse  Psychological Maltreatment  Sexual Abuse Chapter Six: Person Perception: Mental processes we use to form judgments and draw conclusions about others  Our conclusions depend on:  Characteristics of the person we’re trying to size up  Our own characteristics as the perceivers  The specific situation Reaction of People Basis: 1.Your reactions to others are determined by your perceptions of them, not by who they really are. 2. Your goals in a particular situation determine the amount and kinds of info you look for about others 3. You evaluate people partly in terms of how you expect them to act in a given situation 4. Your self-perception influences how you perceive others how you act on your perceptions Social Categorization: Mental process of classifying people into groups on the basis of common characteristics  Related to person perception  Groups may include age, race, gender, + clothing Self-Serving Biased: See selves in best light, blame others/situation for failure, take credit for successes Halo Effect: Seen in a positive light based on a previous situation (give benefit of the doubt) Attractiveness Biased: We see attractive people as more intelligent, competent, sociable + sensitive Attitude: Beliefs + feelings, lead us to respond in a particular way to objects, people + events – thinking, feeling, + behaving. Explicit – we are aware of these Implicit – we can’t / won’t report these, we may be unaware of these (Shadow Self) Group Polarization: Person’s beliefs + reactions become more extreme from working in a group than if he/she thought through the issue by her/himself  Group Think: When there’s excessive concern for reaching a consensus that info contrary to a decision is withheld, or when members’ opinions become so uniform that all dissent becomes impossible  An illusion of invulnerability – When group members believe that nothing can happen to them, they are less reserved in their actions  Rationalization – Members disregard info that weakens their beliefs  Stereotyped view of the “enemy” – group believes they’re on the “right” side + everyone else is wrong  Conformity pressures – Any member who disagrees with the group experiences pressure to change + begins to censor themselves  Illusion of unanimity – group believes everyone agreed on all decisions Social Striving: Individuals work harder when their actions benefit the group + not just themselves Normative Social Influence: We want others’ approval + we long to be part of a group. Informational Social Influence: When we are in doubt about something or question our own judgment + look to others as a source of info; we may change opinions based on the opinions of others.


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