NDSU - Bus 3013 - Class Notes - Week 4

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School: North Dakota State University

Department: Business

Course: Fundamentals of Management

Professor: James Pappas

Term: Winter 2016

Tags: Management, notes, innovation, and change

Name: Chapter 10 Notes

Description: Notes over Chapter 10. This chapter is on Exam 2.

Uploaded: 03/09/2016

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CHAPTER 10: Organizational Change & Innovation I. Two Types of Change A. Reactive change- making changes in response to problems or opportunities as they arise; responding to unanticipated problems and opportunities B. Proactive change- planned change; making carefully thought-out changes in anticipation of
possible or expected problems/opportunities II. Forces For Change Inside & Outside the Organization A. FIGURE 10.1 B. Outside Forces 1. demographic characteristics 2. technological advancements 3. shareholder, customer & market changes 4. social and political pressures C. Inside Forces 1. HR Concerns 2. Manager’s Behavior III. 3 Kinds of Change A. LEAST threatening- adaptive change - reintroduction of a familiar practice B. SOMEWHAT threatening- innovative change - innovative/new for the company

C. VERY threatening- radically innovative change - introducing a practice that is new to the industry IV. Lewin’s Change Model A. unfreezing, changing & refreezing (FIG 10.2) B. unfreezing- creating the motivation to change changing- new information, models & procedures refreezing- support & reinforce the change V. Kotter’s 8 Steps for Leading Organizational Change - TABLE 10.1
- #1-4 represent unfreezing
- #5-7 represent changing
- #8 represents refreezing VI. Organizational Development A. (OD)- set of techniques for implementing planned change to make people and organizations more effective; often done by a consulting firm B. change agent- consultant with a background in behavioral sciences who can be a catalyst in helping
organizations deal with old problems in new ways C. OD is used for: - managing conflict
- revitalizing organizations
- adapting to mergers D. How It Works: - diagnosis: what’s the problem?
- intervention: what should we do about it?
- evaluation: how well did the intervention work?
- feedback: should the diagnosis be refined?

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