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NDSU - Bus 3013 - Class Notes - Week 4

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NDSU - Bus 3013 - Class Notes - Week 4

School: North Dakota State University
Department: Business
Course: Fundamentals of Management
Professor: James Pappas
Term: Winter 2016
Tags: Management, notes, innovation, and change
Name: Chapter 10 Notes
Description: Notes over Chapter 10. This chapter is on Exam 2.
Uploaded: 03/09/2016
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background image CHAPTER 10:  Organizational Change &  Innovation I. Two Types of Change A. Reactive change- making changes in response to problems or opportunities as they arise; responding  to unanticipated problems and opportunities B. Proactive change- planned change; making  carefully thought-out changes in anticipation of 
possible or expected problems/opportunities
II. Forces For Change Inside & Outside the  Organization A. FIGURE 10.1 B. Outside Forces 1. demographic characteristics 2. technological advancements 3. shareholder, customer & market changes 4. social and political pressures C. Inside Forces 1. HR Concerns 2. Manager’s Behavior III. 3 Kinds of Change A. LEAST threatening- adaptive change - reintroduction of a familiar practice B. SOMEWHAT threatening- innovative change - innovative/new for the company
background image C. VERY threatening- radically innovative change - introducing a practice that is new to the industry IV. Lewin’s Change Model A. unfreezing, changing & refreezing (FIG 10.2) B. unfreezing- creating the motivation to change changing- new information, models &  procedures refreezing- support & reinforce the change V. Kotter’s 8 Steps for Leading Organizational Change - TABLE 10.1
- #1-4 represent unfreezing
- #5-7 represent changing
- #8 represents refreezing
VI. Organizational Development A. (OD)- set of techniques for implementing  planned change to make people and organizations  more effective; often done by a consulting firm B. change agent- consultant with a background in  behavioral sciences who can be a catalyst in helping 
organizations deal with old problems in new ways
C. OD is used for: - managing conflict
- revitalizing organizations
- adapting to mergers
D. How It Works: - diagnosis: what’s the problem?
- intervention: what should we do about it?
- evaluation: how well did the intervention work?
- feedback: should the diagnosis be refined?

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School: North Dakota State University
Department: Business
Course: Fundamentals of Management
Professor: James Pappas
Term: Winter 2016
Tags: Management, notes, innovation, and change
Name: Chapter 10 Notes
Description: Notes over Chapter 10. This chapter is on Exam 2.
Uploaded: 03/09/2016
4 Pages 29 Views 23 Unlocks
  • Better Grades Guarantee
  • 24/7 Homework help
  • Notes, Study Guides, Flashcards + More!
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