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Exam Study Guide

by: Maria Juarez

Exam Study Guide MGMT 3303

Maria Juarez
intro-mgmt/organizational beha

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About this Document

This Study guide is based mainly off the textbook. Covering chapters 1 through 5, it includes the key points for each chapter. Hope this helps and good luck!
intro-mgmt/organizational beha
Study Guide
#organizationalbehavior #diversity #attitude #jobsatisfaction #emotions #moods #personality #values
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This 6 page Study Guide was uploaded by Maria Juarez on Tuesday September 22, 2015. The Study Guide belongs to MGMT 3303 at University of Texas at El Paso taught by Li,Mengge in Fall 2015. Since its upload, it has received 167 views. For similar materials see intro-mgmt/organizational beha in Business, management at University of Texas at El Paso.

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Date Created: 09/22/15
Chapter 1 Know the importance of Interpersonal Skills MANAGERS 0 Functions of a Manager 1 Planning 2 Organizing 3 Leading 4 Controlling 0 Management Roles o Interpersonal Role o Informational Role o Decisional Role 0 Management Skills 0 Technical Skills 0 Human Skills 0 Conceptual Skills 0 Effective vs Successful Managerial Activities Exam 1 Study Guide 0 Fred Luthan and associates did study of 450 managers using four managerial activities traditional management communication human resource management and networking ORGANIZATIONAL BEHAVIOR o 3 determinants of behavior in organizations 0 Individuals 0 Groups 0 Structure 0 Value of the OB System 0 Systematic Study o Evidencebased management o Intuition o Disciplines that Contribute to OB Field 0 Psychology 0 Social Psychology o Sociology 0 Anthropology 0 Challenges and Opportunities to OB o Responding to Economic Pressure Responding to Globalization Managing Workforce Diversity Improving Customer Service Improving People Skills Stimulating Innovation and Change Working in Networked Organizations Helping Employees Balance worklife con icts OOOOOOO Exam 1 Study Guide 0 Creating Positive Work Environment 0 Improving Ethical Behavior 0 OB Model 0 Inputs o Processes 0 Outcomes Chapter 2 0 Definition of Diversity 0 Surface Level 0 Deep Level 0 Know the difference between Inherent and Acquired Diversity DISCRIMINATION o Discriminatory Policies Practices 0 Sexual Harassment o Intimidation o Mockery and Insults o Exclusion o Incivility BIOGRAPHICAL CHARACTERISTICS 0 Age 0 Sex 0 Race and Ethnicity 0 Disability 0 Tenure 0 Religion 0 Sexual Orientation 0 Gender Identity ABILITY Definition of Ability Intellectual Physical 0 Strength 0 Flexibility o Other Characteristics DIVERSITY PROGRAMS o Attracting Selecting Developing and Retaining Diverse Employees 0 Diversity in Groups 0 Diversity Management Exam 1 Study Guide Chapter 3 ATTITUDE 0 ABC Model of Attitude o Affective o Behavioral 0 Cognitive 0 Cognitive Dissonance when an individual experiences con ict between attitudes and behavior creates tension discomfort 0 Reducing Cognitive Dissonance 0 Change the behavior 0 Change the attitude 0 Rationalize a consistency between attitude and behavior The desire to reduce dissonance depends on importance in uence and rewards BEHAVIOR 0 Relationship between Attitudes and Behavior 0 Importance of Attitude 0 Correspondence to Behavior 0 Accessibility 0 Social Pressure 0 Direct Experience 0 Individualism vs Collectivisim 0 High vs Low Power Distance 0 Theory of Planned Behavior 0 Why people act a certain way MAIOR IOB ATTITTUDES 0 Job Satisfaction 0 Single global rating 0 Summation of facets 0 Job Involvement o Psychological Empowerment 0 Organizational Commitment 0 Affective o Continuance o Normative o Perceived Organizational Support 0 Employee Engagement Chapter 4 o Differentiate between Emotions and Moods o 6 Universal Emotions 1 Anger 2 Fear 3 Sadness 4 Happiness 5 Disgust 6 Surprise 0 The Structure of Mood O O O 0 High Positive Affect Low Positive Affect High Negative Affect Low Negative Affect 0 Sources of Emotions and Moods 0 0000000 0 Personality Time of Day Day of the Week Weather Sleep Exercise Age Stress Sex 0 Emotional Labor 0 Emotional Dissonance 0 Types of Emotions O O o Affective Events Theory offers 2 important messages 1 Felt Displayed Exam 1 Study Guide Emotions provide valuable insight into how workplace hassles and uplifting events in uence employee performance and satisfaction Emotions and the events that cause them should be ignored at work because they accumulate o Emotional Intelligence 0 Emotional Regulation 0 000000000 Selection Decision Making Creativity Motivation Leadership Negotiation Customer Service Job Attitudes Deviant Workplace Behaviors Safety and Injury at Work 0 How Managers can In uence Moods Chapter 5 PERSONALITY Define Personality Measuring Personality MyersBriggs Type Indicator The Big Five Personality Model Provides a link between personality and Job Performance Proactive Personality o Emotional Stability o Extroversion o Openness o Agreeableness o Conscientiousness Other Relevant Traits 0 Core Self Evaluation 0 Machiavellianism o Narcissism o SelfMonitoring 0 Risk Taking o o VALUES Otherorientation The Importance of Values Terminal vs Instrumental Values 0 0 Terminal Values desired end state of existence Exam 1 Study Guide Instrumental Values preferred models of behavior or means of achieving terminal values Person Iob Fit Holland Framework 6 types of people 0 O O O O O Realistic Investigative Social Conventional Enterprising Artistic Person Organization Fit International Values 0 O O O 0 Power Distance Individualism vs Collectivism Masculinity vs Femininity Uncertainty Avoidance Longterm vs Shortterm orientation Exam 1 Study Guide 0 The GLOBE Framework started in 1993 the Global Leadership and Organizational Behavior Effectiveness research program added dimensions to the Hofstede model includes humane orientation and performance orientation


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