STUDY GUIDE FOR TEST 2
STUDY GUIDE FOR TEST 2 COMM 223
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This 3 page Study Guide was uploaded by Michelle Agustin on Friday October 2, 2015. The Study Guide belongs to COMM 223 at Illinois State University taught by Megan Koch in Fall 2015. Since its upload, it has received 52 views.
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Date Created: 10/02/15
Test 2 Study Guide 0 Approximately 50 questions MC TF Matching 100 points total Scantron answer sheet bring a pencil No books or conversation during the exam 0 You may use a 3x5 card of notes to the test which you will turn in 0 13 of the exam is previous material 23 is current material Breakdown by chapter Chapters 25 Systems VerbalNonverbal Communication Norms Rules Roles 16 total questions mostly chapter 5 0 Know the steps for socializing NEW members 0 Know the 5 stages of Tuckman39s model of group development and recognize which stage a team is in based on their statements and behaviors also know the social tensions and where they t in the 5 stage model 0 Identify the three primary formal roles o Recognize the different informal roles broadly task maintenance and individual 0 Know the concepts role con ict role strain and role exibility o What is the difference between a norm and a rule 0 Know what norms are and when they should be supported and violated 0 Know the behaviors that foster defensive and supportive communication climates 0 Identify what kind of listening style an individual uses 0 Steps to becoming an active listener Recognize and avoid poor listening habits 0 Identify the different types of nonverbal communication What should members keep in mind with nonverbal communication to help prevent misunderstanding Understand the components of System Theory 0 Open vs Closed systems 0 Input output throughput 0 Feedback multi nality 0 Boundary spanners o Synergy positive vs negative 0 Interdependence of team members PDF on Team Meetings approx 8 questions 0 Best practices for planning and preparing for a team meeting 0 Purpose and features of an agenda and minutes 0 PreMeeting responsibilities for leaders and team members 0 Identifying and overcoming meeting obstacles most questions will be on this section 0 Long meetings 0 Unequal involvement 0 Formation of cliques 0 Different communication skills 0 Different communication styles 0 Personal con icts Characteristics of a successful meeting Chapter 7 Creative and Critical Thinking approx 15 questions 0 Understand the difference between creative and critical thinking 0 What did the IDEO video demonstrate about quotrulesquot to creative thinking and innova on o What is the difference between brainstorming and idea generation 0 What are the steps for brainstorming Understand how to use idea generation methods besides brainstorming 0 Nominal Group Technique used in lecture o Mindmapping in text o Groupthink what it is and how to prevent it Reasoning errors fallacies of reasoning O O Overgeneralizing Attacking the person Causal relationships Eitheror thinking Incomplete comparisons Chapter 8 Problem Solving approx 15 questions 0 Know the difference between problem solving and decision making 0 Know the characteristics of problems 0 How do teams make decisions lecture o What is the RISK technique and how is it used to test solutions 0 What is PERT and how is it used to implement solutions
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