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Exam 1 Study Guide

by: Alyson Forman

Exam 1 Study Guide CRS 333

Alyson Forman
Small Group Communication
M. Lopoo

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About this Document

Prof. Loopoo's exam 1 study guide
Small Group Communication
M. Lopoo
Study Guide
50 ?




Popular in Small Group Communication

Popular in Journalism and Mass Communications

This 3 page Study Guide was uploaded by Alyson Forman on Sunday October 4, 2015. The Study Guide belongs to CRS 333 at Syracuse University taught by M. Lopoo in Summer 2015. Since its upload, it has received 61 views. For similar materials see Small Group Communication in Journalism and Mass Communications at Syracuse University.

Similar to CRS 333 at Syracuse

Popular in Journalism and Mass Communications


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Date Created: 10/04/15
Two Dimensions of Every Message Content and Relationship Content information transmitted Relationship how messages define or redefine the relationship between group members How does context affect verbal and nonverbal communication Environment impacts meaning central to nonverbal Verbal language symbols Nonverbal eye contact facial expressions appearance tone of voice gestures posture 2x more impact than verbal communication What is bypassing assuming that everyone in the group has the same meaning for a word Communication Competence Model communication competence is engaging in communication with others that is both effective and appropriate within a given context Effectiveness matter or degree wenotme oriented Appropriateness who what where when why how Achieving communication competence What is a system and how does it relate to small groups a set of interconnected parts working together to form a whole in the context of a changing environment interconnectedness of parts every group is a system systems composed of input throughput output What is the Ripple Effect chain reaction a small part can have a significant impact can be positive or negative What is group synergy group performance from joint action of members exceeds expectations based on perceived abilities and skills of individual group members whole is greater than the sum of its parts members work cooperatively to achieve common goals members have deep diversity Negative synergy when the group is together and provides bad results Dynamic Equilibrium balance of stability and change group must regulate the degree rate and desirability of change What is the best number of members for a small group the smallest size capable of performing the task effectively What is a norm broad rules that designate appropriate behavior for all group members General purpose of norms is to achieve group goals What are the primary conditions that produce conformity to group norms Why do group members conform to norms to be liked to have social acceptance support companionship recognition to be right How do groups build cohesiveness among members Encourage compatible membership Develop shared goals Accomplish tasks Develop a positive history of cooperation Promote acceptance of group members Understand the difference between primary and secondary tension Primary socialrelated Secondary taskrelated Define competition and cooperation and state how they are different Which produces greater cohesiveness Competition mutually exclusive goal attainment Cooperation mutually inclusive goal attainment Cooperation produces higher levels of group achievement Understand and be able to recognize the 6 defensive and supportive communication patterns Supportive description problem orientation spontaneity empathy equality provisionalism Defensive evaluation control strategy neutrality superiority certainty What is a group climate The emotional atmosphere the enveloping tone that is created by the way we communicate in groups Role Status Role Conflict torn between playing 2 roles student vs employee Role Reversal technique used to initiate an understanding of role status importance prestige or power Role Flexibility Role Fixation acting out a specific role and that role alone no matter what the situation might require Role Specialization when you settle in your role but are not limited to assuming others Differences between formal and informal roles Formal position that is assigned usually accompanied by titles lnformal emerges from group transaction and emphasizes functions not positions 3 diff types of informal roles Task Roles extract max productivity Maintenance Roles gain and maintain cohesiveness Disruptive Roles focus attention on the individual Task Role extract max productivity Maintenance Role gain and maintain cohesiveness Ex supporter harmonizer gatekeeper feeling expresser Disruptive Role focus attention on the individual Ex stagehog isolate clown blocker fighter zealot cynic Devil s Advocate Role Ensures that all arguments have been heard and looks for holes in the group s decisionmaking process in case there is something overlooked Understand how roles emerge Roles each member will play have not been designated in advance but emerge from transactions What is group endorsement and what is its significance Group Endorsement group must accept a bid for your desired role What is the central overriding point about effective leaders Understand the different perspectives on leadership traits idea that leaders are born not made Views leadership as a per Some traits common among leaders are intelligence social and verbal skills integrity sense of humor extroversion likability confidence son not a process May be necessary yet not sufficient for an individual to be an effective group leader Understand the different perspectives on leadership styles three leadership styles Autocratic directive less social Democratic participative Laissezfaire sit on your ass no one style of leadership will be suitable for all situations Understand the different perspectives on leadership situations matching style with stations Hersey and Blanchard show 3 variables that dictate style telling style selling style participating style delegating style match the style to the group and task takes constant attention Understand the different perspectives on leadership functions focuses on both task requirements and social and maintenance needs 2 schools of thought leader as completer or vital functions maintain specific responsibilities Understand the different perspectives on leadership servant perspectives ethical leaders serve others emphasizes follower development servant leaders embrace the 5 elements of communication ethics Hersey and Blanchard situational leadership model The amount of guidance and direction task emphasis a leader provides The amount of relationship support socioemotional emphasis a leader provides The readiness level in performing a task function or objective that followers demonstrate


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