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Chapter 1 to 5 Effective Communication

by: KUMIKO Notetaker

Chapter 1 to 5 Effective Communication G107

Marketplace > Republic Polytechnic > Social Science > G107 > Chapter 1 to 5 Effective Communication
KUMIKO Notetaker
Effective Communication
Walter Lim

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Hi guys! Hopefully my detailed study guide of lesson 1 to 5 is helpful for you!
Effective Communication
Walter Lim
Study Guide
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This 6 page Study Guide was uploaded by KUMIKO Notetaker on Wednesday October 7, 2015. The Study Guide belongs to G107 at Republic Polytechnic taught by Walter Lim in Summer 2015. Since its upload, it has received 38 views. For similar materials see Effective Communication in Social Science at Republic Polytechnic.


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Date Created: 10/07/15
Study Guide from Chapter 1 to 5 Chapter 1 A Basic Communication Model consists of Five Components U39lIgtLJMJII I Sender and receiver Medium that carries the message Contextual factors Message itself Feedback Basic Speech Structure 1 2 3 Introduction Body Conclusion Problem Analysis CAPS 1 2 3 4 Context Audience Purpose Structure Chapter 2 Pattern of Organization 1 2 3 4 Chronological Pattern Transition words such as rst next later and nally Sequential Pattern Transition words such as rst second third next then and nally Spatial Pattern CompareContrast Pattern Transition words such as different in contrast alike same as like unlike similar also too and on the other hand AdvantagesDisadvantages Pattern CauseEffect Pattern Transition words such as cause effect as a result consequently because therefore reasons why and ifthen ProblemSolution Pattern Transition words such as problem solution solve effect hopeful so forth the problem is the dilemma is and puzzle is solved Topical Pattern Descriptive Pattern Transition words such as so forth beside next to on the top of for example and the characteristics are 10 Progressive Pattern PREP P Point R Reason E Examples P Point Introduction P Body RE Conclusion P Chapter 3 Fact and Opinion Fact Opinion A thing that is known or proved to A view or judgement formed be true about something not necessarily based on fact or knowledge Objective not in uenced by Subjective in uenced by personal feelings personal feelings or taste Factual information is universal Differ from one individual to the same the world over another Used in conjunction with research Found in many types of writing and study in a newspaper Ethical Issues in Communications 1 Plagiarism Using others39 ideas and words without clearly acknowledging the source of that information 0 Lack of credit 0 Avoid 0 Note taking always include information about your source with the notes from the source or put quotation marks around Direct quotation Paraphrase must be credited Common knowledge Online source 1 Stereotypes Easily to create stereotypes when there is a clearly visible and consistent attribute that can easily be recognized For examples people pf colour police and women are so easily stereotyped Stereotyping goes way beyond race and gender 1 Misrepresentation 1 Disclosure of Privacy The act of making something known publicity or to reveal something that was hidden To divulge a private and con dential fact or opinion about a person or organization Citation Need to cite when someone else39s ideas opinions or theories such as by paraphrasing words copying graphical elements such as diagram illustrations maps charts or pictures others given in conversation 0 interviews correspondence letter or email or heard du ng No need to cite when Referring to Using ideas opinions or theories that are genuinely original with you Writing up your own experiment results Including your own artwork or other original creation Copying exact Reprinting or Recording anecdotes about other people in which those people remain anonymous Using common knowledge according to accepted criteria Using ideas from lectures speeches and from media such as television and radio To identify the source of an idea speci c words or other material in order to acknowledge its contribution to your paper Enable the reader to locate the original source Provide the reader with a sense of the relevance and quality of the sources used Citation of Internet style APA Author39s name last name rst and any middle initials Date of internet posting or revision Tite ofpage Title of complete work if applicable Retrieval statement Chicago Author39s name in normal order name of page date of internet posing or revision ltURLgt or other retrieval information date of access text division if applicable MLA Author or editor39s name last name rst Name of site Name of institutionorganization af liated with the site sponsor or publisher date of resource creation if available use nd of no publishing date given Medium of publication Date of access Citation in the Text One work by one author In one developmental study Smith 1990 children learned OR In the study by Smith 1990 children learned OR In 1990 Smith39s study of children Works by multiple authors First citation Masserton Slonowski and Slowinski 1989 state that Subsequent citations Masserton et al 1898 state that Works by no identi ed author drugs quotMedical Miracles quot 2009 Brochure Education Reform 2007 Two or more works in the same parenthetical citation Several studies Jones amp Powell 1993 Peterson 1995 1998 Smith 1990 suggest that Speci c parts of a source The painting was assumed to be by Matisse Powell 1989 Chapter 6 but later analysis showed it to be a forgery Murphy 1999 p 85 The patient wrote that she was unimpressed by the doctor39s bedside manner Smith 2006 Hospital Experiences section para 2 Citation in a Reference List Book Strunk W Jr amp White E B 1979 The guide to everything and then some more stu Chapter of a book Bergquist J M 1992 German Amricans In J D Buenker amp L A Ratner Eds Multiculturalism in the United States A comparative guide to acculturation and ethnicity pp 5376 New York NY Greenwood Journal article with DOI Paivio A 1975 Perceptual comparisons through the mind39s eye Memory amp Cognition 3 635647 doi 10103702786133242225 Journal article without DOI Becher L J amp Seligman C 1981 Welcome to the energy crisis journal of Social Issues 372 17 Ham A G 1981 The funny nature of dogs E journa oprpied Psychology 22 3848 Retrieved from http Online newspaper articles Becker E 2001 August 27 Prairie farmers reap conservation39s rewards The New York Times Retrieved from http Encyclopedia articles Brislin R W 1984 Crosscultural psychology In R J Corsini Ed Encyclopedia of psychology Vol 1 pp 319327 New York NY Wiley Developmental genetics 2005 In Cambridge encyclopedia ofchid development Retrieved from http Technical and research reports Hershey Foods Corporation 2001 March 15 2001 Annual Report Retrieved from http Book reviews DentRead C amp ZukowGoldring P 2001 Is modeling knowing Review of the book Models of cognitive development by K Richardson Americanourna ofPsychology 114 126133 Data sets Simmons Market Research Bureau 2000 Simmons national consumer survey Data le New York NY Author Blog post Lincoln D S 2009 January 23 The likeness and sameness of the ones in the middle Web log post Retrieved from http Website with no author or date of publication Census data revisited nd Retrieved March 9 2009 from Harvard Psychology of Population website http Reprint from another source Newton W 1999 Return to Mars In C Mari Ed Space Exploration pp 3241 New York NY HW Wilson Reprinted from National Geographic pp 226 August 1998 Qhapter 4 Noises 1 Physical Noise 0 For examples environment visual auditory factory kinaesthetic and taste like overly dim or bright lights spam and popup ads extreme temperatures and crowded conditions 2 Physiological Noise 0 For examples hunger fatigue headaches medication health age gender drunkenness giddy unwell pregnant and other internal factors 3 Psychological Noise For examples stereotypical views usually negative biases and preconceived notions 4 Semantic Noise 0 For examples jargons unnecessarily technical language words phrases symbols accents cultural in uence colloquial expressions slang and different languages Strategies to manage noise 0 Use the right or appropriate communication channel direct or indirect As often as possible speak facetoface Choose the right timing Use language that ts the audience Be speci c Be patient Be a responsible communication Understand others see things differently to you Get feedback from the receiver Have integrity and honesty in your communication Make it easy for others to listen to you Chapter 5 Nonverbal communication 1 Paralanguage For examples tone of voice volume pitch loudness speed in exion enunciation and rhythm 2 Kinesics For examples gesture posture movements selfcon dence and energy levels 3 Facial expression For examples eye contact wrinkles muscle tone eye colour and lips 4 Physical appearance Dressing shape or colour of your hair Artifacts such as jewellery personal belongings and accessories Personal Space Intimate zone 16 inches or less Personal zone 15ft to 4ft 0 Social zone 4ft to 12ft Public zone more than 12ft Need answers Feel free to drop me an email 15043445 myrpedusg


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