HRM Studyguide for Exam 10.19.15
HRM Studyguide for Exam 10.19.15 HRM 1101-402
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This 6 page Study Guide was uploaded by Sara Will on Thursday October 8, 2015. The Study Guide belongs to HRM 1101-402 at Temple University taught by Rush, Jameel U. in Summer 2015. Since its upload, it has received 68 views. For similar materials see Leadership and organizational management in Public Relations at Temple University.
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Date Created: 10/08/15
Study Guide HRM 1101 Exam 2 gt101315have studyguide up to SS by 10915 Professor Jameel Rush Chapter 3 Motivation and Employee Engagement o What is Motivation 0 set of influences and forces that causes person to behave certain way maintaining personal effort leadership and a positive environment The Flow Experience 0 Flow is when we become satisfied when a challenge is our ideal working state 0 you will find inspiration to do it right career and right aspects of job 0 conditions of flow intense focus actions and tasks in synch sense of control over one s actions lack of awareness that time is passing focus on activity itself rather than the hoped for outcome results o Hope 0 hope state of mind that includes optimism and an image of a future that is challenging but realistic and a belief that we can do something to move toward this future vision 0 the leadership shadow is hope and resonant environment o Resonate Environment 0 characterized by excitement energy optimism efficacy and hope positive and powerful emotions when it comes to motivation o Intrinsic Motivation 0 internal sense of satisfaction derived from the work itself or the desire to engage in activities to get rewarding sense of satisfaction to improve one s learning ability satisfaction of doing well in self learning challenging tasks contributing to others o extrinsic Motivation 0 results of outside self material rewards social status avoidance of unpleasant consequencesquot 39 Pay benefits social status o Locus of Control 0 perception of degree to which we have control over what happens in our lives 0 internal locus of control you believe you can impact your environment and fate you take personal responsibility for the outcome of your actions 0 external locus of control you believe others and the environment have impact on you and result of your efforts do not take responsibility for your actions do not try to achieve results o Big Five Dimension of Personality out of all vocab this sums up what is most useful in the world today 0 O O O openness to experience vs closed minded and conformity conscientiousness self discipline planning achievement vs not being direct extraversion vs introversion agreeableness compassionate cooperative and willingness to compromise vs antagonism emotional stability psychology consistency of mood and emotions vs neuroticism theories of Motivation OOOOOOOOOO gperant conditioning theorvdone hierarchy of needs theorvdone two factor need theorvdone three needs theorvdone guitv theorvdone mectancv theorvdone goal setting theom erg theory social learning theory self determination theorv o Operate ConditioningTypes of Reinforcement O 0 based on premise that learning and behavior changes occur when behavior is reinforced and when it is not reinforced or punished it will go down and not succeed reinforcement refers to consequences associated with behavior positive reinforcement addition of positive consequence negative reinforcement removal of negative consequence extinction withholding of a consequence gt new employee ask for feedback and gets none she stops seeking it punishment addition of negative consequence o Hierarchy of Needs Theory 0 best known needs theories of MOTIVATION people are motivated to satisfy psychology safety love and belonging self esteem self actualization twofactor Theory Motivators and Hygiene Factors 0 the 2 factors being motivator and hygiene affect motivators lead to job satisfaction with job growth development responsibility and achievement and recognition hygiene do not motivate but affect level of dissatisfaction with a job being said salary working conditions relationships and level of job security o job satisfaction o motivation o job dissatisfaction three Needs Theory Achievement Affiliation and Power 0 these are motives 0 need for achievement desire to engage in challenging activities meet and exceed personal goals and to seek excellence enjoy feedbackdo better than others micromanagers people who try to do everything themselves and criticise other s efforts 0 need for power desire to have influence control and responsibility directly or through social status personalized power drives people to seek control through assertive or aggressive behavior personal gain socialized power based on desire to support welfare of a group or society or common good prosocial behavior seeks to protect welfare of society or the common good 0 need for affiliation desire to warm fulfilling and close personal relationships Equity Theory 0 individual level of motivation is a result of COMPARING personal input outcome with others is it fair 0 cognitive dissonance state of psychological stress arising from attempt to working hard Expectancy Theory 0 stating that motivation is affected by the relationships among effort and performance and outcomes and the perceived expected values of outcomes 0 effort person s input that will affect their perception about if the effort will lead to acceptable level of performance 0 performance extent to which a task or work is completed successfully o instrumentality person s belief about the degree to which performance will result in realizing certain outcomes 0 valence value placed on outcomes outcomes can be extrinsic like money in intrinsic like sense of achievement 0 motivation valence x expectancy x instrumentality Goal Setting TheorySMART Goals 0 SMART GOALS SPECIFlCMEASURABLEACHIEVABLERESULTS BASEDTIME SPECIFICS 0 GOAL SETTING THEORY gt states that people are motivated by process of identifying and achieving goals that the characteristics of these goals will have an impact on motivation performance and results o self determination theory 0 concerned with people s need for empowerment and need for relatedness to care for and be related to others when people work for boss that has self determination there is more success in company and positive vibes goes around o ERG Theory 0 erg existence relatedness growth 0 theory that people are motivated to satisfy needs related to existence relatedness and growth and these needs can all be activated at the same time Employee Engagement Not in book posted slides what do i get basic needs what do i giveindividual contribution do i belongteamwork how do we growgrowth Chapter 4 Communication o Resonate Relationships 0 vibrant and supportive relationships that foster respectinclusion and open and honest dignity o Communication 0 act of conveying a message from one person to another person o types of Language 0 language systematic form of communication that is composed of a set of sounds and symbols shared by people 0 pidgin language that uses signs words or phrases from more than one language allowing people to communicate without learning one another39s language 0 types of language written language gt emailstextmemospostersmanuals denotation gt literal or dictionary meaning of a word connotation gt associations feelings and judgments that accompany a word nonverbal gt any gesture expression physical action or vocal intonation pitch or volume that communicates a message intentionally or unintentionally body language gt hand gestures facial expressions physical touch that has capacity to convey meaning vocal intonation gt variation and pattern of the rise and fall of a pitch in a voice volume gt signals what you are trying to convey and pacing in communication o How We Manage Our Image Through Communication gt face public representation of an aspect of our identity that we want others to accept o 2 faced people Interpersonal Communication Process Sender gt person who encodes and sends a message4 Message gt information through communication channel Receiver gt person who receives and decodes the message Channel gt type of communication through which a message is transmitted from sender to a receiver Encoding gt process of converting information from one format into another before sending it decoding gt process of converting information from one format into another in order to understand it Feedback gt occurs when receiver indicates to the sender through words or nonverbal signals that the message has been rescinded that more communication is desired Feedback Loop gt process of sharing information back and forth between sender and receiver and it is complete when both sender and receiver feel that the message has been conveyed and accurately interpreted Effective and Efficient Communication 0 effective communication gt result of information conveyed accurately from sender to receiver 0 efficient communication gt sharing information using the fewest possible resources meaning time money and effort Selective Perception Stereotypes and Prejudice 0 selective perception gt consciously or unconsciously focusing on certain parts of a message and ignoring others 0 stereotypes gt rigid and negative biases used to describe orjudge individuals based on their membership in a social group o prejudice gt preconceived opinion that is not based on reason or actual expenence Formal vs Informal Communication 0 formal communication gt governed by distinct and known rules about who can communication with whom and how they should do it o informal communication gt communication that moves through channels than those who have been explicitly define within an organization Chapter 5 Planning and Change o Goal Oriented Planning 0 process of detmering the activities and steps from existing state to a clearly defined end state o Directional Planning 0 process of identifying a domain and direction rather than specific goals o ActionOriented Planning 0 directing one s full attention to the task at hand o Goals Subgoals Milestones and Action Steps 0 goals gt purpose toward which an endeavor is directed by an objective 0 subgoals gtgoa that is created to help attain a bigger goal 0 milestones gt refers to getting somewhere or to marking distance traveled 0 action steps gt individual actions that support a goal or subgoal attainment o Mission Statement 0 statement that describes what an organization is and what it does and what it stands for o Vision Statement 0 an articulation of a company s visionvision gt description of what an organization wants to become o Competitive Advantage 18662161072
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