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This 0 page Study Guide was uploaded by Edward Wuckert I on Sunday November 1, 2015. The Study Guide belongs to BUS at Indiana University taught by Keith Dayton in Fall. Since its upload, it has received 24 views. For similar materials see /class/233460/bus-indiana-university in Business at Indiana University.
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Date Created: 11/01/15
2302 Exam 1 Chapter 1 ABC method assigning an A to high priority item a B to an item of medium priority and a C to a low priority item you should ensure you are incorporating not just the short term but the long term items derived from your lifetime goals Ability id what a person is capable of doing abilities come in many dimensions and include cognitive ability physical ability and emotional ability Big Five Extraversion emotional stability agreeableness conscientiousness and openness to experiences Burn out Career orientation is a preference for a specific type of occupation and work context Cognitive ability the capacity to learn and process cognitive information such as reading comprehension mathematical patterns and spatial patterns It is speed that sets people apart in their cognitive abilities Daily hassles annoying events that occur during the workday that make accomplishing work more difficult Daily uplifts unexpected positive outcomes can have recharge a manager Emotional intelligence emotional intelligence the ability to accurately identify ones emotions in self and others as well as understand and manage those emotions successfully Can be learned Eustress controlled productive stress gives us our competitive edge Extraversion outgoing prefer to direct their attention and energy toward people and things Introversion staying mostly to yourself prefer directing energy inwards towards ideas and concepts Modeling most people learn by watching the behavior of others helps explain why so many people who work for ineffective managers often become poor managers them self Multirater feedback feedback provided by many sources other than yourself such as a boss co worker customer or subordinate enhances selfknowledge and consequently improves managerial behavior Occupational fit is a condition that exists when there is relative agreement among parties about what is important Personality the pattern of relatively enduring ways in which a person thinks acts and behaves It is determined both by naturegenetics and nurturesituational factors and tends to represent out dominant or natural behavior Positive selftalk creates a frame of mind that energizes your self confidence and gets you beyond self defeating and negative feelings that can accompany learning difficult tasks Preferences are not traits deeply rooted dominant characteristics but rather choices we make mostly unconsciously to navigate the world Psychological hardiness the ability to remain psychologically stable and healthy in the face of significant stress Reward and punishment we can induce our actions by rewarding our self for desirable behavior don39t punish yourself for slips of lapses Selfmanagement a process of modifying one39s own behavior by systematically altering how we arrange different cues in our world how we think about what we hope to change and how we attach behavioral consequences to our actions Selfobservation involves determining when why and under what conditions you currently use certain behaviors Small wins stress management strategy closely aligned with control SMART goals Specific Measureable Attainable Relevant and Time Bound Social learning theory Albert Bandura39s theory suggests that learning of any new behavior is the result of the 3 main factors the person the environment and the behavior and they all in uence each other Attention Retention Reproduction and Motivation Stress is a pattern of mental and physical responses to conditions of uncertainty and perceived threat Swiss Cheese Method refers to poking small holes in the A project and those holes are what Lakein calls instant task a task that requires 5 minutes or less ofyour time and makes some sort of hole in your high priority task Unlearn Value system a rank ordering one39s values enduring beliefs about what39s most important in the world Values are nonnegotiable deeply held beliefs Chapter 2 Active listening Aggressive Assertive communication Deductive basic form of argument which moves from the general to the specific we make an assertion and then provide evidence in support of that assertion Drama Emoticons Ethos the personal credibility ofa speaker a belief in someone39s ethical and professional character of the belief that the speaker shares your values personal credibility Fairness technique relies on the universal human tendency for people to treat other as they are themselves treated Filter Five S39s Hearing Inductive basic form of argument which moves from talking about specific things to generalizing we present the evidence and then draw conclusions from it Information richness Iargon Listening Logos the logical arguments supporting a position first most construct logically sound arguments in support of you position and the second is to find evidence in support of those claims Mannerisms Passive Pathos the emotional appeals in a message most effective when uses stores and examples that are highly relevant to their listeners techniques fairness and storytelling Prudence the practical wisdom to make the right choice at the right time you show prudence by demonstrating your mastery over the subject matter not by proving yourself to be the smartest or best informed person in the room Storytelling one of the oldest most powerful modes of communication
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