BUS600 Management Communications with Technology
BUS600 Management Communications with Technology
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Date Created: 11/06/15
Final Project Diversity Final Project Diversity April Rice BUS600 Management Communications With Technology Dr Frank Czarny February 14 2011 1 Final Project Diversity 2 Final Project Diversity The world is increasing globally and this requires more interaction among people from diverse cultures beliefs and backgrounds Maximizing and capitalizing on work place diversity is an important issue in the workplace People need to recognize the ways in which the workplace is changing evolving and diversifying Managing diversity appears to be an organizational challenge for some businesses Businesses must train their managers with the skills needed to handle a multicultural work environment Managers in turn must be prepared to teach others within their organization to value the differences so everyone is treated with dignity The United States is considered the melting point of people The American society does not cater to a single group of people Every year thousands of immigrants come to the United States in search of a better life Mixing with people from different races nationality and religious background is unavoidable Therefore the issue of diversity in the workplace needs consideration Each immigrant that enters the country contributes to the cultural religious or ethnic diversity of America as they assimilate into society Diversity in the workplace means employing people without discrimination on the basis of gender age ethnic or racial background The problem in today s society is that a lot of businesses when thinking of diversity think only of ethnicity race and gender Diversity is a much broader area Diversity is human qualities that are different from our own and outside the groups to which we belong but present in other individuals and groups Diversity is defined as acknowledging understanding accepting valuing and celebrating differences among Final Project Diversity 3 people with respect to age class ethnicity gender physical and mental ability race sexual orientation spiritual practice and public assistance status Esty 1995 Increasing differences in the U S population will cause diversity to be more important in the future According to the Society for Human Resource Management SHRM 1998 companies need to focus on diversity and look for ways to become totally inclusive organizations because diversity has the potential of yielding greater productivity and competitive advantages Managing diversity focuses on maximizing the ability of all employees to contribute to organizational goals Managing diversity also emphasizes business necessity Diversity must work for everyone According to Taylor Cox Cultural Diversity managing diversity is defined as planning and implementing organizational systems and practices to manage people so that the potential advantages of diversity are maximized while it potential disadvantages are minimized Businesses should consider the following questions when addressing diversity issues what policies practices and ways of thinking and within the organizational culture have different impact on different groups What organizational changes should be made to meet the needs of a diverse workforce as well as to maximize the potential of all workers so their business can be well positioned for the demands of the 21St century Businesses need to instill the following skills into their employees in order to transform the organizational culture so that it more closely re ects the values of a diverse workforce an understanding and acceptance of managing diversity concepts Final Project Diversity 4 recognition that diversity is threaded through every aspect of management self awareness in terms of understanding your culture identity biases prejudices and stereotypes gt willingness to challenge and change institutional practices that present barriers to different groups Given the many dimensions of diversity advice and strategies given for one situation may not work given the same situation in another context Managing diversity enhances good management practices by preventing discrimination and promoting inclusiveness Ignoring diversity issues costs time money and efficiency Some of the consequences include unhealthy tensions loss of productivity because of increased con ict inability to attract and retain skilled workers of all kind complaints and legal actions and inability to retain valuable employees resulting in lost investments in recruitment and training Businesses that have incorporated diverse training into the workforce have found that the benefits of incorporating diverse talent into the workforce not only improves productivity but also creates a well balanced pool of knowledge experience and creativity Companies employing a diverse work group would be in a better position to understand the demographics of the customers they serve much better making them better able to thrive in the marketplace than companies that hire only a limited group of employees demographic A company that supports diversity is better able to address employee satisfaction and retention issues Final Project Diversity 5 Learning to accept the diversity and uniqueness of each employee will in turn generate feelings of trust and respect that could further lead to more productivity among employees higher morale in the workplace and less con icts and the time involve resolving them Diversity is a fact of life Learning to deal with it effectively and fight it is the best way to advance the causes of business Taking full advantage of the benefits of diversity in the workplace is not without challenges Some of these challenges are Communication Perceptual cultural and language barriers need to be overcome for diversity programs to succeed Ineffective communication of key objectives results in confusion lack of teamwork and low morale Resistance to change There are always employees who will refuse to accept the fact that the social and cultural makeup of their workplace is changing The we ve always done it this way mentality silences new ideas and inhibits progress Implementation of diversity This can be the overriding challenge to all diversity advocates Armed with the results of employee assessments and research data they must build and implement a customized strategy to maximize the effects of diversity in the workplace for their particular organization Successful Management of Diversity Diversity training alone is not sufficient for organization s diversity management plan A strategy must be created and implemented to create a culture of diversity that permeates every department and function of the organization Final Project Diversity 6 Workplace diversity is full of challenges According to Maria Riaz Hamdani and Ronald Buckley Business Horizons Vol54 Iss 1 pg 33 We find an overemphasis on demonstrating the business case of diversity in economic denominations which to some extent has limited our understanding of the complex dynamics associated with diversity We identify a lack of attention toward institutional forces as one of the reasons that has restricted our focus on mere economic gains Overall we recommend broadening our definition of goals that organizations have when adopting diversity initiatives by including 39gain of legitimacy39 and 39creation of goodwill39 as part of the essential consequences of diversity programs Corporations have made a huge impact in the business arena by hiring women people of color and individuals with disabilities Another challenge faced by diversity is assimilation According to Marlene G Fine Cultural Diversity in the Workplace The State of the Field explains that Assimilation into the dominant organizational culture is a strategy that has had serious negative consequences for individuals in organizations and the organizations themselves Those who assimilate are denied the ability to express thei genuine selves in the workplace they are forced to repress significant parts of their lives within the social contect that frames a large part of their daily encounters with other people Fine goes on to mention that People who spend significant amounts of energy coping with an alien enviroment have less energy left to do their jobs Assimilation does not just create a situation in which people are different by likely to fail it also decreases the productivity of organizations Managers may also be challenged with losses in personnel and work productivity due to prejudice and discrimination and complaints and legal actions against Final Project Diversity 7 the organization Devoe 1999 Negative attitudes and behaviors can be barriers to organizational diversity because they harm working relationships and damage morale and work productivity Esty 1995 Negative attitudes and behaviors in the workplace include prejudice stereotyping and discrimination which should never be used by management for hiring retention and termination practice This could lead to costly litigation Effective managers are aware that certain skills are necessary for creating a successful diverse workplace Diversity is not about differences among groups but rather about differences among individuals Each individual is unique and does not represent or speak for a particular group Organizations need to learn how to manage diversity in the workplace to be successful in the future Flagg 2002 Companies make assessing and evaluting their diversity process an integral part of their management system A customizable employee satisfaction survey can help management team determine which challenges to diversity are present in the workplace and which policies need to be added or eliminated Reassessment can then determine the success of diversity in the workplace plan implementation Choosing a survey provider that provides comprehensive reporting is a key decision The report will be the beginning structure of diversity in the workplace The plan must be comprehensive attainable and measureable A business must decide what changes need to be made and a timeline for that change to be attained The personal commitment of mangerial team is a must Leaders and managers within the organization must incorporate diversity policies into every aspect of the organization s function and purpose Attitudes toward diversity Final Project Diversity 8 originate at the top and filter downward Management cooperation and participation is required to create a culture conducive to the success of the organization s plan Involving every employee possible in formulatin and executing diversity initiatives in the workplace will ward off change resistance Encourage employees to express their ideas and opinions and attribute a sense of equal value to all Promoting diversity in management positions provides visibility and realizes the benefits of diversity in the workplace Utilize diversity training as a tool to shape diversity policy Use the results from the customizable employee satisfaction survey to build and implement successful diversity in the workplace Diversity in the workplace is an important issue in business A diverse workplace offers a number of benefits to the company Managers should expect change to be slow while at the same time encouraging change Koonce 2001 A diverse workplace is a re ection of a changing world Diversity brings high value to organizations Respecting individual differences will benefit the workplace by creating a competitive edge and increasing work productivity Diversity management benefits employees by creating a fair and safe environment in which everyone has access to opportunities and challenges Management tools in a diverse workplace should be used to educate everyone about diversity and its issues The workplace is changing evolving and diversifying Most workplaces are made up of diverse cultures so organizations need to learn how to adapt to be successful Workplace diversity refers to the variety of differences between people within the organization Diversity will increase in the coming Final Project Diversity years Successful organizations recognize the need for immediate action and are ready and Willing to spend resources on managing diversity in the workplace now 9 Final Project Diversity 10 References Devoe Deborah 1999 Managing a diverse workforce San Mateo CAzlnfoWorld Media Group Esty Katharine Richard Griffin and Marcie Schorr Hirsh 1995 Workplace diversity A managers guide to solving problems and turning diversity into a competitive advantage Avon MA Adams Media Corporation Fine Marlene G Cultural Diversity in the Workplace The State of the Field Flagg Alex 2002 Managing diverse workgroups successfully United Behavioral Health website WWWubhnetcom Retreived February 11 2011 Hamdain Maria Riaz and M Richard Buckley Business Horizons Greenwich J anFeb 2011 V0154 Iss 1 pg 33 Koonce Richard 2001 Redefining diversity Training and Development December Society for Human Resource Management 1998 SHRM survey explores the best in diversity practices WWWshrmor2 Retreived February 11 2011
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