Busi 310 Final Exam
Busi 310 Final Exam
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Date Created: 11/06/15
A manager taking corrective actions when the organization experiences unexpected disturbances is performing with the __________ of managerial roles. Decisional category ??? The ability to persist in the face of adversity is refereed to as the dimension of emotional intelligence. Self-motivation ??? According to Jack Welch, a successful manager will be able to _______, handle inside politics, and adversity, make tough decisions courageously, and be a team player with a staff that regularly changes. Multi-task ??? Which of the following is a characteristic of top managers? Both C & D (Establish organizational goals, they gather information through the strategic management process) ??? In a divisional structure Groups employees together based upon product, geography, or customers ??? A successful manager is able to do all the following EXCEPT Maintain a relationship with only their external customers ??? Operational managers Devise specific goals and action plans to ensure a positive outcome ??? The goal of _________ is to balance the demand for greater profits while remaining environmentally sensitive. TRM teams ??? A transactional leader Guides followers to achieve goals ??? A _________ manager is responsible for oversight of the resources within one specialized department in the organization. Functional ??? According to Kouzes and Posner, _______ is the most critical dimension of trust. Integrity ??? Which of the following is NOT part of the strategic management process? Strategy development ??? __________ is the development of goals, which leads to the development of an overall strategy for achieving those goals. Planning ??? A ____________ answers the question, "What is our reason for being?" Mission statement ??? Types of power include Coercive, reward, referent ??? An example of external factors effecting an organization include Suppliers ??? In the informational category, managers perform the roles Spokesperson ??? Which of the following is NOT characteristic of of conceptual skills? Used to identify problems develop alternative solutions ??? Which of the following is true concerning leadership? Both B & D ??? __________ feel strongly, one way or another, about their organization and leaders, and act accordingly Activists ??? Which of the following is NOT a style of follower? Pacifists ??? Scientific Management Answers A & B (emerged in the 19th century, was primarily an American trend) ??? The Hawthorne Studies determined that The recognition of employees as a select group increased productivity ??? In he check phase of Deming's quality improvement model Reviewing the results of the pilot for successes and failures ??? The essence of Deming's quality improvement model is Plan, do, check, and act ??? Which of the following is not a component of forecasting? Available resources ??? Which of the following is NOT a principal of management listed by Henri Fayol? Leadership ??? In a doctor's office, which of the following is an application of Queing theory? All of the above ??? Which is considered a lower-order need according to Maslow? Physiological needs ??? According to Fayol, authority was based on a manager's position in the organization, as well as his or her intelligence, ________, and moral fortitude. Performance ??? The four levels of Principle-centered leadership are Personal, interpersonal, managerial, organizational ??? According to Path-Goal theory, substitutes for leadership include all of the following EXCEPT Government Regulations ??? The ability and willingness of a person to take responsibility for directing their own action in relation to a specific task is known as Readiness ??? ____ defines subordinate assignments and provide direction but they rely heavily on training and seek to pass their knowledge to skill on the subordinate. Selling leaders ??? People-oriented leaders Focus on employee satisfaction ??? Which of the following is NOT train necessarily associated with successful leaders? Resilience ??? Which of the following characterizes a manager? Administers ??? Which type of leadership is most closely related to McGregor's Theory X? Autocratic ??? _____ is the belief that an employee will comply in exchange for rewards controlled by the supervisor. Reward power ??? Which of the following is one of the five concepts that organizations most consider and accept in order to achieve greatness? Confront the brutal facts ??? A common trait of the transformational leaders is Charisma ??? Which leadership model states that the leadership style is affected on task behavior and relationship behavior? Hersey-Blanchard Situational Leadership Model ??? When does an organization favor the leader-centered methods of decision making? There is little time to make a desicion ??? According to the Vroom-Jago Model of decision making, which of the following is NOT decision making option? Democratic ??? According to the Path-Goal theory, ____ leadership involves subordinates in the decision-making process where information is freely exchanged between the two. Participative ??? The three difference aspects of leadership are The person, the position, the process ??? Which type of leaderships style results in subordinates exhibiting negative attitudes and lower performance because the leaders dissociated themselves from the subordinates? Laissez-faire ??? Which of the following is NOT one of the three situational characteristics defined by Fiedler? Leader-organization relations ??? _____ power is inherent to a position. Legitimate power ??? Which of the following characterizes a leader? None of the above ??? Which of the following is NOT characteristic of an informal team? Workload is dispersed among smaller cells of individuals ??? Which of the following is NOT one of the theoretical approaches managers can use to motivate employees? Wants-based ??? According to John Jotter in his book Leading Change, high performance may spend ______ of their time receiving training on technical and interpersonal skills. 30% ??? The _____ stage of Tuckman's Team Development process represents a time of change in which close relationships from an interdependence between members of the group. Norming ??? Herzberg defined job motivators to include Job Responsibility ??? The three parts of the motivation equation used in Vroom's Expectancy theory are Input, performance, outcomes ??? What is the correct order of the stages of Team Development listed by Bruce Tuckman? Forming, storming, norming performing, adjorning ??? Which of the following is an example of an extrinsic reward? Both B and C (benefits, a promotion) ??? Which of the following is NOT considered a benefit of a team to an orgnization? Greater individuality ??? _____ is the attractiveness that the reward holds for the subordinate. Valence ??? According to Maslow, physiological, safety, belonging, and esteem are refereed to as _______. Deficit ??? A focus of Job-based motivation is allowing the employe to experience Job enlargment ??? _______ theory helps to explain why many workers are not motivated on their jobs. Expectancy ??? Skinner's Behavior Modification theory consists of Reinforcement, punishment, extinction ??? Which of the following is a type of conflict that can be found in the workplace? Both A and C (Process conflict, task conflict) ??? Which of the following is an example of non-monetary reward? Both A & D (complements & Letters of recommendation) ??? Primary types of teams include Quality circles, committee/task force, work groups, cross-functional teams ??? In Vroom's Expectancy Theory, a potential barrier for employees that manager's need to concentrate on would be to connect the task to be performed to the likelihood of better results ??? Members of a ______ manager the day-to-day operations of process or department. Self-managed team ??? Which of the following is NOT dimension in Hackman and Oldham's Job Design Model? Task efficiency ??? Which of the following should always be discussed during an effective interview? The job applicant's qualifications ??? Which of the following is NOT an example of valuing diversity in the workplace? Focusing on group activities and less on individual contributions ??? _____ tests should be based upon a through job analysis and measure an applicant's physical, mechanical, mental or clerical abilities. Ability ??? During the stage of implementing a human-resource strategy, an organization's HR managers seek to promote a diverse, and high-performing workforce. Results-oriented performance culture ??? All HR managers participate in the following activities EXCEPT Financing ??? The third step in the strategic human-resource implementation strategy is Talent managment ??? Studies report that ______ of all resumes contain lies. 44% ??? When an electrical engineer gets promoted to engineer manager and then transitions to the director of Human Resources, the employee is consider to have taken a Spiral route ??? Which of the following is an example of an advantage of external recruiting? Recruits bring new ideas to the organization ??? All structured interviews should have questions that are based on job analysis ??? A disadvantage of internal recruiting is Employees may expect promotions are based on longevity ??? On-the-job training might include Serving as an assistant ??? _____ is the practice of building a pool of qualified job candidates Recruitment ??? Which of the following are the types of employee career paths? Linear, spiral, steady-state ??? Which of the following is NOT an example of BFOQ? A Lutheran janitor working in a Synagog. ??? All of the following are organizational factors that influence the level of compensation and benefits offered by an organization EXCEPT Reward structure ??? Compensation affects an individual Economically ??? _____ interview questions focus on hypothetical situations. Situational ??? The ____ is responsible for conducting EEOC enforcement litigation under the Title VII of the Civil Rights Act of 1974. General Counsel ??? Motorola is created with the development of ______ to improve customer satisfaction, decrease product defects and increase efficiency and effectiveness. Six Sigma ??? The goal of the effective supply chain management is to Reduce Risk ??? A manager who assists with the collection of information and analysis would have a Green Belt ??? _____ is the lease expensive mode of transportation. Shipping ??? Which of the following is not an example of Muda? Service ??? Which of the following is NOT common issue experienced by those who practice operations management? Achieving and sustaining high quality regardless of cost ??? Which of the following is NOT a decision that operations managements would need to make? Hiring and firing of employees ??? Which of the following is NOT a type of inventory? Returned goods ??? Four Six Sigma is considered Relatively effective ??? In the growth phase of the produce life cycle, a product Revenue and sales increase ??? Which of the following is NOT one of the steps in Kotter's change model? Formulate corporate culture .
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