Hardware Replacement Project-week 8
Hardware Replacement Project-week 8
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Date Created: 11/06/15
Hardware Replacement Project Hardware Replacement Project Stephen D James University of Phoenix Axia College IT205 David LeVin July 3 2010 Hardware Replacement Project Citizens National was in dire need of improvements to their hardware and system due to the implementation of a new CRM solution that would not operate on the outdated hardware The five major variables of project management which are scope time cost quality and risk will be examined to determine best solution Also Citizens National must know the considerations that must be applied when selecting projects that will deliver the best business value The factors that will in uence the projects risks will be explained to Citizens National and some strategies that will help minimize the projects risks With all the risks and other factors Citizens National will be identified with the best practices for them to manage this project To start the project management objectives the Scope will be determined so Citizens National will know everything needed to complete the project Citizens National s hardware will first have to be updated to work with the new system and software The new CRM software will have two main contact points with customers and those departments will be the sales force and call center so they could approve credit and loan applications faster The new CRM system would also give Citizens National the ability to store interactions between bankers and customers The system also needs to be more users friendly in order to stop the decline of sale with the complicated system Citizens will use an online database system from Intuit called QuickB ase which includes modules for databases spreadsheets and sale management Intuit will offer ready to go application packages for project management sales management and marketing The business will be able to customize QuickB ase themselves and QuickBase would also be able to integrate the new system with the Kirchman core banking application The Time aspect of the major variable is very important so everyone know how long every aspect of the Hardware Replacement Project project will take The old CRM system took three years but the new QuickBase system will be a quick project In project management the time required to complete major components of the projects is needed and it is then the components are further broke down into activities and tasks so a schedule can be determined The cost is normally based on the time it takes to complete a project Information system projects costs include hardware software and workspace project management comes up with a budget for the project and supervises the project to ensure that it stays on budget The Cost that Citizen National had into its prior project was high due to the three years it took and also all of the fixing In the new system Citizens National will pay a very little cost due to a quick implementation of the system and with the ability of the employees at Citizens National to be able to customize the applications their self without having to pay for an administrator They will have some cost into buying some new hardware for the new CRM system to be able to run smoothly The quality is how the project s completion satisfies the issues that needed to be resolved it also considers accuracy and timeliness of information being produced by the new system The old systems quality was very poor because it never ended up fulfilling the needs of the business and the endusers thought it was too complicated The new CRM system s quality ends up being very high because it doesn t take long to complete the project it fulfills all departments needs and the endusers are mostly very happy with the system and can operate it The risk factors are potential problems that could prevent the success of the project With the old system there were many risks as the project never got completed and the cost went way up due to the time and the inability of the endusers being able to operate the system With the new system there aren t too many risks because it is a project that doesn t take long the cost is low and endusers are happy with the ease of operating the system Hardware Replacement Project There are some considerations that must be applied when selecting projects that deliver the best business value are Important to look at A business should do a system analysis which will include an assessment of the economical feasibility of each possible system that they could install to see which system brings the company their best business value To determine a business s best business value there are a few main things to look at to determine the value of the system to the business A summary of what it takes to figure out what the best business value is to a business is to identify the costs and benefits and how they relate to the project s plans When a business figures out the benefits of the new system they need to figure out two different kinds of benefits Tangible benefits can be seen as a more immediate affect benefit to a business Some tangible benefits are increased productivity lower operational costs reduced workforce lower computer expenses lower outside vendor costs lower clerical and professional costs reduced rate of growth in expenses reduced facility costs and increase in sales Then a business needs to look at a more long term benefit which is called intangible benefits Some intangible benefits to a business could be improved asset utilization improved resource control improved organizational planning increased organizational exibility more timely information more information increased organizational learning legal requirements attained enhanced employee goodwill increased job satisfaction improved decision making improved operations higher client satisfaction and better corporate image To determine if a new system is a good value to them they need to calculate all costs and all benefits and see if costs exceed benefits There are couple capital budgeting methods to be determined after figuring out the costs and benefits Some of the methods are net present value internal rate of return IRR and accounting rate of return on investment ROI and these methods would evaluate the systems solutions as an Hardware Replacement Project investment There are more things to look at in the value of system and they include implementation costs which include the hardware telecommunications software and personnel costs A business also will have to figure in the operational costs which will include the computer processing time maintenance operating staff user time ongoing training costs and facility costs Citizens National is getting a very good value with their new QuickB ase system because the operational costs will be very low implementation costs are very low and there are many tangible and intangible benefits There are a few things that in uence the projects risks and they start with the project size project structure and the level of technical expertise needed for the installation of the project and staff needed to run it A risk that Citizens National might face that in uences the risks of a project is what is the ability for employees to master the new technology Overall the risk factors for the new CRM system to be implemented will be low To minimize this projects risk I would first recommend good project management planning I would also make sure that the employees of Citizens National keep working with the technician so they can minimize training It would be a good strategy to keep this project on a small scale to reduce the chance of failure Another good strategy would be for the designer to keep the project simple to the enduser which QuickB ase would be a good system for the ease of operation Another good strategy would be to use the application packages for system and to outsource for the project management Citizens National must also be prepared for any obstacles or problems that may occur during introducing and installing the new system this would be done with good analysis Hardware Replacement Project In conclusion there are the five variables of project management that Citizens National must evaluate before a project and they have evaluated a good efficient CRM system With the QuickBase system and its application packages There are also a few considerations that must be applied When selecting projects to get the best business value To ensure a project succeeds a business or project management needs to make sure to check the different factors that can in uence a project s risk To minimize a project s risk project management must have strategies to reduce the chance of risks to the project so in the end the system fulfills the businesses needs as well as the endusers ease of operation to reduce costs
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