HRM 323 Week 4 DQ 2
HRM 323 Week 4 DQ 2
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This 0 page Study Guide was uploaded by Experthelper Notetaker on Sunday November 8, 2015. The Study Guide belongs to a course at a university taught by a professor in Fall. Since its upload, it has received 15 views.
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Date Created: 11/08/15
An issue is brought to your attention that one of your employees is being rude to fellow teammates How will you handle the complaints If you have dealt with this type of situation in the past and can share the story please do First and foremost I would have to determine if the incident was an isolated incident or if this situation has been ongoing If the incident was an isolated incident then I would talk to the employee who was the aggressor and try to determine why the incident occured such as having a bad day or if there was some type of frustration If the incident was an ongoing incident I would conduct an investigation and talk to the employee who was being rude aggressor the employee who was on the receiving end bullied and possible a third employee who would be close to the location of the incident who may have heard seen or been on the receiving end as well All along I would explain that the situation is confidential and that the expectation is that all employees involved would keep all matters pertaining to this situation as confidential An example is an ongoing situation of two employees who were bullying a third employee Employee 1 was a woman was being rude and bullying an colleague employee 2 who was a male Employee 2 approached their supervisor because he could no longer deal with the situation it was becoming too difficult for him to maintain by himself Employee 3 a woman also bullied employee 2 After concluding an investigation employee 1 and employee 3 said they were inpatient and frustrated by employee 2 As the outcome of this situation all three employees were asked to have lunch together so they could talk about the situation and work it out During this lunch employee 1 amp employee 2 had to acknowledge their behavior and why they were behaving this way and agree to not conduct themselves in this manner any longer Employees 1 amp 2 were asked to stop this behavior apologize and to get along This lunch occured three weeks ago and I have not heard anymore regarding this situation Response 2 I would have to think about this one but if someone is being rude to a fellow teammate I would have to check the handbook and not only that I would have to rely on the core values that the organization has established At least one of those should be to respect each other you fellow employees at all times and conduct yourself in a manner that is respectful I would handle the complaint by pulling the employee to the side and speaking with the individual and reminding them of the organizations core values Secondly I would gather information pertaining to the issue from others so that I could get a clear understanding of the situation and allow the individual a chance to explain his or her actions and attitude Be mindful that there could be repercussions if his or her attitude does not change and his or her actions will not be tolerated within the organization
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