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MGT 437 Week 3 DQ 1

by: NUMBER1TUTOR Notetaker

MGT 437 Week 3 DQ 1 MKT421

Marketplace > Phoenix College > MKT421 > MGT 437 Week 3 DQ 1
Phoenix College
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MGT 437 Week 3 DQ 1
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This 0 page Study Guide was uploaded by NUMBER1TUTOR Notetaker on Monday November 9, 2015. The Study Guide belongs to MKT421 at Phoenix College taught by in Fall 2015. Since its upload, it has received 25 views.


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Date Created: 11/09/15
Discussion Question 1 How is con ict management critical to project management What might happen during a period of con ict within a team How does this differ from a con ict with a customer or a supplier How is con ict management critical to project management Usually the result of differing objectives con ict is common in a project structure and can occur at any level in the organization The project manager has often been described as a con ict manager Kerzner 2006 p 288 Con ict management is critical to project management since without managing con ict the project may suffer delays errors extra costs or even fail altogether What might happen during a period of con ict within a team During a period of con ict within a team the team and project may suffer A team should work as a well oiled machine however con ict may cause the machine to squeak or breakdown altogether During a period of con ict the team is focused upon the con ict rather than the project at hand How does this differ from a con ict with a customer or a supplier Con ict with a customer or a supplier differs slightly from con ict within a team however any con ict must be managed appropriately Con icts with customers should be handled carefully that is to avoid loss of customers If customers are not satisfied they may turn elsewhere Organizations should follow strict con ict resolution policies to assure customer con icts are resolved to the best of their ability Con icts with suppliers can also be touchy Although the organization is now the customer compromise is still crucial Making unreasonable demands can lead to escalated con ict I have witnessed situation where an organization made unreasonable demands of a supplier as a result the supplier refused to provide service to the organization A supplier refusing to provide services can leave the organization out in the cold Kerzner H 2006 Project Management a Systems Approach to Planning Scheduling and Controlling 9th ed New York NY Wiley


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