COM 200 Week 1 DQs
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This 0 page Study Guide was uploaded by an elite notetaker on Tuesday November 10, 2015. The Study Guide belongs to fin571 at Kaplan University taught by in Fall 2015. Since its upload, it has received 21 views.
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Date Created: 11/10/15
WEEK 1 DQlQ Many people believe that communication skills are easy and should come naturally As we have learned this week learning effective interpersonal communication skills require a lot of time and practice Of all the skills listed in Chapter Two of Making Connections Understanding Interpersonal Communication which skills are you most excited about improving in your interpersonal relationships Why do you feel that you need to make improvements in this area Based on the course material that you read this week what are some ways that you plan on using these skills in your everyday life DQlA Of the skills listed in the second chapter of our text I find myself debating which I am most excited about Thus far in my career I have been fortunate enough to go through training through Karrass to expand upon my people skills my listening skills skill selection and communicating ethically This leaves me mostly to expand upon my emotional intelligence I am fairly certain many of my coworkers would agree I keep my emotions in check I have been told I have a good poker face I think where this text is going to be most behooving is in the area of observing identifying and reacting to others and their emotional skills I have many people that work for me and every one of them has a different personality This is both a curse and a blessing It is a curse because it means I have to be able to cater to different emotions and reactions to different changes or events within the company That is just a small part of it though The good part of having so many different personalities and emotions working for me is that we are able to cover our customer base adequately We have some customers that like a more emotional reaction to their requests or customer service calls We have some customers that like no emotion at all Employing people with a plethora or variety of emotional skills allows me to pair them up with the appropriate customer and maximize customer satisfaction Since it is a skill that can be learned I am hoping this class will allow me to better utilize and observe my employees and their emotional skills to more effectively pursue this idea Sole 2011 Additionally I am most certain I will gain personal knowledge from the emotional skill portion of this as well Sole K 2011Making connections Understanding interpersonal communication San Diego CA Bridgepoint Education Inc httpscontentashfordedu DQ2Q In Chapter Three of Making Connections Understanding Interpersonal Communication the author lays out many psychological concepts concerning the self How do all these concepts relate to interpersonal communication Also give an example of how your selfconcept selfimage or selfesteem has affected your interpersonal communication DQZAZ Selfconcept or self image and esteem deeply effect how a personal interacts or communicates with others In the idea of self both the individual and external in uences could be the cause for communicational skills or lack thereof The looking glass self is where a person sees himself or herself in the mirror and they think this is how others see them Therefore if a person is not satisfied with the way they look or their presentation they feel others will not feel satisfied with their look or presentation When we look at the self as an object in our text I found this to be very interesting Sole 2011 This idea is that a person is in uenced by their interaction with people I tried to put this into perspective for myself to be able to better identify with the idea As an example when we hire new employees their ability to adapt and learn from others within their department is a way of gaining the social aspect but also are trained so to speak on how to move their own personal skills into the role in which they were hired It is what we currently do within our company and we are quickly able to see if the new hire will be able to fit the role or not based on how well they can conform their communication and social skills into the role we hired them to fill The most interesting piece of our text to me was the personal self aspect of interpersonal communication Daily I use the term I instead of we just because it is myself that is working on the project or the conference call Instead after reading this I fear this has been an ineffective way to talk to my peers and employees The personal selfidea is that when the terms you may use in your communications can say a lot about your character IfI continue to say I where we or us are better suiting my coworkers as being somewhat closedminded could misconstrue me This is my deduction from the text Selfimage was an intriguing part of our text as well When I think of selfimage I think of shy people versus an outgoing person Shy people have either learned that behavior from their upbringing which brings us back to putting self as an object or they have little selfworth which bring us back to the looking glassself Sometimes people that are shy are afraid of What people will think of What they say They are uncertain and lacking confidence Comparing those interpersonal skills to that of an outgoing employee it is clear to see that the outgoing person has confidence and poise they are focal on getting their point across and get feedback This is likely because they have experienced successes already in their lifetime This could also be attributed to their upbringing their training or the way they View themselves period Sole K 2011Making connections Understanding interpersonal communication San Diego CA Bridgepoint Education Inc httpscontentashfordedu
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