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COM 200 Week 2 DQs


COM 200 Week 2 DQs fin571

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COM 200 Week 2 DQs
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This 0 page Study Guide was uploaded by an elite notetaker on Tuesday November 10, 2015. The Study Guide belongs to fin571 at Kaplan University taught by in Fall 2015. Since its upload, it has received 27 views.

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Date Created: 11/10/15
WEEK 2 DQlQ In Chapter Four of Making Connections Understanding Interpersonal Communication the author discusses the power of language and how verbal communication can affect interpersonal relationships The author also mentions ways in which you can improve your verbal communication Explain how you will use these skills to make your interpersonal verbal communication more effective Use a specific example of someone in your life past or present that is difficult to communicate with Describe how using these skills could improve your communication with this person DQlA Improving the effectiveness of my communications with my internal and external peers is always in the forefront of my mind There are often times within our company that something is misconstrued or taken out of context Along with employing many different personalities and perceptions comes the mere fact that we do not all think or feel the same This week in chapter four I learned that having a large vocabulary could assist me in avoiding such con icts Before today I had thought my vocabulary was exponential and sufficient However there are always new words to learn so this is a good piece of information to absorb I have a good example of this actually A few months ago it is still at the forefront of my mind I was having a conversation with a superior He was asking questions and seemed to be in a rush I was answering quickly to appease his schedule There was one question he asked about our budget as to whether or not we were on target for the month I did not have the figures prepared off the top of my head but I knew we were on budget Again since I was speaking quickly to accommodate his schedule I simply told him we were ok Any other word could have come out of my mouth but ok was the one that ew first Unfortunately I got a blank stare from him and then it was followed by him asking for lots of factual documents on his desk by the next day showing him What ok meant This was a poor choice of words on my part I can also increase my awareness this means using proper verbiage for each situation IfI am speaking with my friends informal communication may be acceptable as long as they know me well enough to know my jokes my body language my innuendos and so on IfI am speaking to my boss or even my peers it is important to be professional and conscious of the language of I use I cannot curse in front of my peers nor can I use words that I assume they would know the meaning of If a word is questionable as to whether or not it can be misconstrued it is not an adequate word to use in my professional arena However if I am speaking with my friends informally it is all right or acceptable to use questionable words if they do not know the meaning or misconstrue it we can just talk about it immediately and remedy the confusion In the workplace people are less likely to give me that chance to remedy poor word choice Lastly this chapter taught me to check for understanding Remind yourself that What a word means to you may not be what it means to someone else Sole 2011 This was interesting to read I sat back and thought about how many words I use on a daily bases and how many of them could be misconstrued The one that came to mind first were the words that s fine I use these words often in the work place Then I got to thinking about how much my wife hates to hear those words because it seems like a cop out to say them and not how I truly feel She always asks me if that s fine means the dress looks nice on her or was I saying it to appease her feelings Thinking about this chapter it made me realize how often I use this phrase at work and how many employees may not know if when I say that s fine should they work harder on the project or are they sufficiently completed I guess I can see where the confusion from those simple few words could be caused by me I think I will work harder to say What I mean and not just mean What I say Sole K 2011Making connections Understanding interpersonal communication San Diego CA Bridgepoint Education Inc httpscontentashfordedu DQ2Q Nonverbal communication is one of the most powerful ways that we communicate in our interpersonal relationships Sometimes however we may find ourselves unintentionally communicating something that we do not mean to This tends to happen quite often in intercultural communication situations when we are communicating across different cultures Provide an example of a time when you nonverbally communicated something other than what you meant Or use an example of when someone else nonverbally communicated something to you that was different than what they meant What happened in this situation Be speci c in your example and also discuss what you will do in the future to avoid this DQ2A Nonverbal communication to me is body language facial expressions basically anything you can see and not hear a person do As a sales manager it is my job to be able to read customers when I meet with them If they tell me that they are interested in a product but have their legs crossed away from me and cannot look me in the eyes or they are hesitating in speech or taking long pauses this to me is a sure sign they are not interested Yes they may have said they were interested to be courteous because I was sitting directly in front of them but their nonverbal communication would tell me otherwise I was in a meeting with a client a few months ago discussing a potential multimilliondollar business deal He was sitting behind his desk and tapping his pencil as I went over my power point presentation This showed me that I was boring him So I turned off the slide show and I immediately dove into the hard facts As I am telling him about the cost savings our company could offer him he began leaning in toward me as if to listen more closely I felt this was showing me he was now not only interested in what I was saying but he was also getting excited about it I read a part about the term in days that the contract would last and I looked up to see his eyebrows raised Now I thought this meant that he was shocked by it and perhaps put off by the number of days in our contract So I at out asked him why he looked so shocked or dismayed He went on to tell me that he thought his company would love the contract and they days in term were better than he had personally anticipated I had misread the raising of his eyebrows I am glad I asked the questions to make sure I understood it better Reading so many people within my job I cannot read everyone accurately there are times I misread people such as this example Another example I have a customer that has a great poker face I could tell him he just won a million dollars and he would not inch or crack a smile He is very difficult to read However when he starts responding to my questions I can tell by the emphases of words or pitch of certain words as to how he feels about the topic at hand To me it is about getting to know that person I realize I cannot be friends with all of my customers however when I look at how well I can read my friends versus customers it makes me realize how I can better understand the nonverbal communication of my customers if I get to know them better instead of just a meeting in the office I have always made extra efforts to befriend clients I take some for golf outings or dinner and drinks after seminars and so on It is a good way to let loose and not be under the stress and structure of the company walls I have gotten a better handle on how to read more and more of my clients nonverbal expressions this way The different tone of voices has been one of my strong suits Many of my clients will call me up and start out with hey mike it s me as ifI know who me is Nine times out of ten I do know who that person is In the event that I cannot recognize the voice I reply with something like hello me how can I help you today and then I wait for the verbiage to depict how I may know that person to narrow down the fields I never want them to know that I did not know who it was Talking to people on the phone rather than just emailing is a good way to learn peoples voices and also gains notoriety with customers about my ability to memorize these things Going forward I think from this chapter I will take away the idea that taking words for what they are is not enough When I have a customer or even my wife tell me they are fine with something and they have their arms folded or are standing in a defensive stance I will know then to ask what could we do better to improve the situation or conversation about whatever it is about I think asking questions again in a way that is understood by all parties involved in the conversation and in an effective ethical and unbiased way will help alleviate assumptions based on just words or nonverbal communication I think I can also be more cognizant of peoples tones pitches and emphasis There are normally certain customers I can focus on these things with because they do not normally show physical nonverbal communication Paying more close attention to how things are being said will likely add to my success in reading my clients Sole K 2011Making connections Understanding interpersonal communication San Diego CA Bridgepoint Education Inc httpscontentashfordedu


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